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Grand Kempinski Hotel Shanghai - Shanghai

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
1288 Lujiazui Ring Road, Shanghai, Shanghai, 200120, China

Luxury hotel with full-service spa, connected to the convention center, near Oriental Pearl Tower
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,876 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Room
Great room
Breakfast
Tasty breakfast
Service
Fantastic service

Grand Kempinski Hotel Shanghai - Shanghai

More Info: 6823 2342

from S$195
  • Superior City View Room
  • Deluxe Bund View Room
  • Executive City View Room
  • Executive Bund View Room
  • Executive Suite
  • Suite (Diplomatic)
  • Grand Executive City View-Executive floor Access
  • Grand Executive Bund View room -Executive floor Access
  • Grand Studio
  • Pearl Suite

What’s around Grand Kempinski Hotel Shanghai - Shanghai

Landmarks

  • In Downtown Shanghai
  • Oriental Pearl Tower - 9 min walk
  • Jin Mao Tower - 15 min walk
  • Shanghai Tower - 17 min walk
  • Pudong Riverside Promenade and Park - 44 min walk
  • Yu Garden - 44 min walk
  • Shanghai World Financial Center - 16 min walk
  • Shanghai Old Street - 41 min walk

Getting around

  • Shanghai (SHA-Hongqiao Intl.) - 16 min drive
  • Shanghai (PVG-Pudong Intl.) - 30 min drive
  • Shanghai Railway Station - 9 min drive
  • Shanghai South Railway Station - 27 min drive
  • Shanghai Hongqiao Railway Station - 37 min drive
  • Lujiazui Station - 11 min walk
  • Dongchang Road Station - 18 min walk
  • Shangcheng Road Station - 23 min walk

At a glance

Key facts

Hotel size

  • This hotel has 686 rooms
  • This hotel is arranged over 30 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Yhi Spa has 3 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Elements - This restaurant serves breakfast, lunch, and dinner.

Acqua - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Suntime Century - This restaurant specializes in Chinese cuisine. Open daily.

Albero - This restaurant specializes in Spanish cuisine. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Grand Kempinski Hotel Shanghai - Shanghai’s small print

Also known as

  • Grand Kempinski
  • Grand Kempinski Hotel Shanghai Hotel
  • Grand Kempinski Hotel Shanghai Shanghai
  • Grand Kempinski Hotel Shanghai Hotel Shanghai
  • Grand Kempinski Hotel
  • Grand Kempinski Hotel Shanghai
  • Grand Kempinski Shanghai
  • Shanghai Grand Kempinski
  • Gran Melia Shanghai Hotel Shanghai
  • Kempinski Shanghai Shanghai

Policies

A swimming cap is mandatory in the swimming pool. For more details, please contact the property using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 208 per person (approximately)

WiFi is available in guestrooms for CNY 120 per day (rates may vary)

Wired Internet access is available in guestrooms for CNY 120 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 365 reviews

Fair 4.0
A Day at Grand Kempinski Shanghai
Comparing against nearby hotels of the same category, the hotel’s in-room furnishings seem dated and breakfast variety lacked imagination. There were no power sockets for the good old three-point plugs, WiFi access required a technician, and no one knew what was Flat White coffee (spoken in English and Chinese too). Service, could have been warmer than the “robotic” check-in, breakfast hostess programmed to only ask for room numbers and generally ignorant employees. I had to greet most of them to gain some form of acknowledgement; not everyone offered eye contact. I suppose, for a 5-star Grand hotel in today’s expectantly well-oiled hospitality machinery, it fell below my expectations.
sg1 night business trip
Good 6.0
Not what it wants to be
To put this upfront - Grand Kempinski Shanghai is a good hotel. Nothing to worry staying there for a few days. But it is not (anymore) the 5-star experience it claims to be. The rooms are dated - hotel is 7 years hold and heavily used looking at the big tour groups arriving in the lobby all the time. the amenities are just average 5-star, nothing special. Cleanliness standards are okay but again nothing special and maintenance standards are mediocre. Generally staff at Concierge or Reception are not particularly helpful. I asked for an umbrella - they said go back to your room there is one in the wardrobe... yeah. Tip: ask for extra complimentary water if you need, housekeeping is flexible bringing additional bottles.
Michael, sgRomance trip
Exceptional 10.0
Great. Hotel gave us a bigger room when they know that we have a family of 3. All our expectations are met. But, wifi could be better in the room.
BENG HOE, sg3 night family trip
Very good 8.0
Hotel in Pudong
The hotel is in Pudong business district so if you have business around here, yes. Other than that, it's pretty much quiet in the evenings so you'll need to go elsewhere. The hotel is expected - it's a Kempinski, after all. Registration was fast and efficient. So was check-out. Wi-fi is free for the 5MB speed so if you're checking emails, etc, it's OK. Youtube too was OK most of the time. I was in room 1X30 which was in corner and I think that's why my wi-fi around the windows wasn't great. Room was comfortable.
Yew Wai, sg2 night business trip
Exceptional 10.0
Stay at Kempinski
I had reviewed this before, pls check. Anyway, the stay at Kempinski was quite disappointed because of the first night experience. My Boss and myself went for the business trip and booked the king size bed. During the check-in, the reception informed that our booking is either king or double bed. I told them we specifically selected king size bed room but they insist otherwise. Eventually I checked the booking and showed them the booking slip which indicated king size bed, they told me the king size bed had been fully taken. They switched for us the second night. I thought it was quite a disappointed experience especially I'm travelling with my senior.
Louis, sg3 night business trip

Grand Kempinski Hotel Shanghai - Shanghai

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