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All properties in Kampala, Wakiso, Central Region, Uganda

Kampala Serena Hotel

Luxury hotel with 6 restaurants, near The Acacia Mall

  • Free buffet breakfast, free WiFi, and free parking
From
S$319

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  • Kampala Serena Hotel
  • Kampala Serena Hotel
  • Outdoor Pool
  • Outdoor Pool
  • Kampala Serena Hotel
Kampala Serena Hotel. Image 1 of 107.
1 / 107Kampala Serena Hotel
9.2.Superb.
  • Excellent food options. Nice pool, sauna, steam room. Very helpful staff. Comfortable…

    Feb 19, 2020

  • The location is excellent. Every aspect of the hotel is excellent- swimming pool and the…

    Feb 2, 2020

See all 47 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 152 smoke-free guestrooms
  • Daily housekeeping
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Health club

For families

  • Free cribs/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • Heart of Kampala
  • The Acacia Mall - 27 min walk
  • Makerere University - 40 min walk
  • Uganda Golf Course - 8 min walk
  • The Parliament of the Republic of Uganda - 11 min walk
  • Embassy of France - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room
  • Executive Room
  • Business Suite

Location

  • Heart of Kampala
  • The Acacia Mall - 27 min walk
  • Makerere University - 40 min walk

What’s around

Landmarks

  • Heart of Kampala
  • The Acacia Mall - 27 min walk
  • Makerere University - 40 min walk
  • Uganda Golf Course - 8 min walk
  • The Parliament of the Republic of Uganda - 11 min walk
  • Embassy of France - 17 min walk
  • Embassy of Sweden - 20 min walk
  • British High Commission - 29 min walk
  • Mulago Hospital - 31 min walk
  • Uganda National Museum - 33 min walk
  • Gaddafi National Mosque - 34 min walk

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time noon-6:00 PM
  • Check-out time is 10 AM
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 2 bars/lounges
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Pool sun loungers
  • Health club
  • Steam room
  • Pool umbrellas
  • Sauna

Working away

  • Business center
  • Number of meeting rooms - 16
  • Conference space
  • Conference space size (feet) - 10290
  • Conference space size (meters) - 956
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 2003
  • Elevator
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • French

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch Smart TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.

Champagne Bar - This Champagne bar serves light fare only. Open select days.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Small print

Also known as

  • Hotel Kampala
  • Serena Kampala Hotel
  • Kampala Serena Hotel Hotel
  • Kampala Serena Hotel Kampala
  • Kampala Serena Hotel Hotel Kampala
  • Hotel Kampala Serena
  • Hotel Serena Kampala
  • Kampala Hotel
  • Kampala Hotel Serena
  • Kampala Serena
  • Kampala Serena Hotel
  • Serena Hotel Kampala
  • Serena Kampala

Optional extras

Rollaway beds are available for UGX 100.0 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of UGX 242750 per person (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 6:00 PM.

Guests under 18 years old are not allowed in the health club.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Kampala Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from noon - 6:00 PM. Check-out time is 10 AM. Express check-in is available.
  • Yes, there are 6 onsite restaurants, featuring French cuisine, garden views, and poolside dining. Nearby restaurants include Meeting Point (5-min walk), Yujo Japanese Restaurant (7-min walk), and Asian Fusion (8-min walk).
  • Yes, an airport shuttle is available. The charge is UGX 242750 per person one-way.
  • Onsite recreation at Kampala Serena Hotel includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Kampala Serena Hotel also has 2 bars and a sauna, as well as a steam room and a garden.
9.2.Superb.
  • 10.0.Exceptional

    Beautiful hotel

    It was my first time to stay at the Serena and I must say it is the best hotel in Kampala by some distance. Excellent food and service all over the hotel. Having been involved in the terror attack at the DusutD2 in Kenya my only concern is the lack of top security, given the amount of westerners staying plus it is a regular host for Ugandan hierarchy. Sniffer dogs are a must and higher walls. There are 2 ineffective security checks and you can avoid the 2nd one by walking to the right of reception in to the restaurant.Worrying

    Martin, 3 night business trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Definitely give it a try, returning customer

    Lovely stay, excellent service and staff accommodating. Food was beautiful!!

    Caroline, 3 night family trip, Jan 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I had to wait for additional 3 hours (i arrived at 1500) to checkin (around 1800)but I understood as it was day after New Year. Staff attitude and professionalism did make up for the delayed checkin. Room was clean and bed was comfortable.

    Max, 2 night business trip, Dec 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent Rooms and Meals

    The level of professionalism and excellence exhibited by every single staff at the Serena Hotel is impeccable. The breakfast and meals are unmatched. Superb Hotel!

    Deborah, 2 night trip, Dec 30, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Beautiful hotel

    Beautiful property, great gift store. Breakfast is fabulous. My only complaint is my hotel room smelled like someone had smoked in it.

    Sherry, 2 night business trip, Dec 3, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent, recently renovated property in a central location! Great facilities and impeccable customer service - a staple for any business traveler.

    Suleiman, 1 night business trip, Dec 1, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful and hospitable staff!

    Darlene, 14 night business trip, Aug 30, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Plenty of lush, calm spaces. Great lobby, bar and outdoor areas. Rooms are light and airy. Service with a smile. Would recommend!

    1 night business trip, Aug 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Best place to stay in Kampala

    Absolutely Stunning Hotel! Great food, rooms, gym, and spa! The staff members make you feel important and safe at all times! Special shout out to Alex at the front desk, and Michael & Rogers from the concierge who ensured I had the best possible itinerary possible!

    Tomer, 3 night business trip, Aug 12, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Favorite place in Kampala

    I have stayed here multiple times. The hotel is very nice and there are multiple good food options. There are also multiple places to go instead of my room where I can work which is nice.

    Gene, 4 night business trip, Jun 23, 2019

    Verified Hotels.com guest review

See all 47 reviews