Hallmark Hotels Liverpool Sefton Park - Liverpool

Reception was welcoming, we were informed about a wedding happening the next night and told some facilities not being available and were offered ear plugs if required (which they were not needed for). The breakfast buffet was nice with a reasonable amount of choice. All staff we encountered were polite and friendly. The outisde of the hotel looks nice and there is a little terrace and patio garden out the back. The downside is the maintenance of the hotel. You can see the interior is tired and needs a refresh. Our room was comfy but had a few niggles- the shower head fell off whilst my husband was using it causing him to get a bump on his head, he manged to clip it back in and still use it. The bathroom windows were open when we arrived and I found a handle of one of them on the floor. The bath panel had peeling paint on its side and the fan in the bathroom didnt work either. It is such a shame because the hotel could be so much better but unfortunately it is not and that is just down to the poor maintenance of the property.

Really nice hotel in great location to Sefton park. Nice and quiet and room was lovely. Could have done with a bit more detail cleaning but was ok with it. Book breakfast the evening before or they charge more. Would use again.

Amazing hotel.

I chose the Executive room, however it was not the one I expected, shabby, dark and blocked drain smell in hallway and bathroom with water coming through bath plug hole.