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AluaSoul Orotava Valley

Photo gallery for AluaSoul Orotava Valley

Lobby
Outdoor pool, pool umbrellas, pool loungers
View from room
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace

Overview of AluaSoul Orotava Valley

AluaSoul Orotava Valley

4.0 star property
4-star hotel in Puerto de la Cruz with outdoor pool and pool bar

7.2/10 Good

84 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is S$175
Price available on 12/02/2023
Map
Calle Manuel Yanes Barreto, 13, Puerto de la Cruz, Tenerife, 38400

Room options

About this area

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 37 min drive
  • Tenerife (TFS-Tenerife South) - 78 min drive
  • Free local area shuttle
  • Free shopping centre shuttle

Restaurants

  • MotArt café - 6 min walk
  • Bahia del Valle - 7 min walk
  • O' Vesuvio 2 - 7 min walk
  • Andana Beach Club - 9 min walk
  • Restaurante Ruen Thai - 9 min walk

About this property

AluaSoul Orotava Valley

Enjoy your visit to Puerto de la Cruz with a stay at AluaSoul Orotava Valley. You can splash around at the outdoor pool, visit one of the 3 restaurants for a bite to eat or unwind with a drink at the bar/lounge. This upmarket hotel also features a poolside bar, a fitness centre and a sauna. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at AluaSoul Orotava Valley are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities

Languages

English, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 202 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Free off-site parking within 328 ft

Off-site

  • Free area shuttle
  • Free shopping centre shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Water dispenser

Travelling with children

  • Free local shuttle
  • Local/corner shop

What to do

  • Shopping
  • Ping pong
  • Beach nearby
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2001
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Sauna
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs

Accessibility

  • Wheelchair-accessible
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

All-inclusive

All-inclusive room rates at AluaSoul Orotava Valley are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities

Dining

Terra Café – On-site buffet restaurant.
Mare Nubium – On-site restaurant. Open daily.
Kentia Pool Club – On-site café. Open daily.
Agua Lobby Bar – On-site bar. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 25 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>This property accepts major credit cards, debit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Diamante Suites
Diamante Suites Hotel
Diamante Suites Puerto de la Cruz
Hotel Diamante Suites
Hotel Diamante Suites Puerto de la Cruz
Hotel Diamante Suites Adults Puerto de la Cruz
Hotel Diamante Suites Adults
Diamante Suites Adults Puerto de la Cruz
Diamante Suites Adults
Hotel Diamante Puerto De La Cruz
Hotel Diamante Suites Tenerife/Puerto De La Cruz
Hotel Diamante Suites Adults Only
Hotel Diamante Suites
AluaSoul Orotava Valley Hotel
AluaSoul Orotava Valley Puerto de la Cruz
AluaSoul Orotava Valley Hotel Puerto de la Cruz

Frequently asked questions

Does AluaSoul Orotava Valley offer free cancellation for a full refund?
Yes, AluaSoul Orotava Valley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at AluaSoul Orotava Valley?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at AluaSoul Orotava Valley?
Yes, there's an outdoor pool.
Are pets allowed at AluaSoul Orotava Valley?
Sorry, pets aren't allowed.
Is parking offered on site at AluaSoul Orotava Valley?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at AluaSoul Orotava Valley?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 25 (subject to availability).
Is there an on-site casino at AluaSoul Orotava Valley?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (17-min drive) is nearby.
What is there to do at AluaSoul Orotava Valley and nearby?
Have fun with nearby activities such as cycling, hiking and scuba-diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre. AluaSoul Orotava Valley also has a garden.
Are there restaurants at or near AluaSoul Orotava Valley?
Yes, there are 3 on-site restaurants. Nearby restaurants include MotArt café (6-min walk), Bahia del Valle (7-min walk) and O' Vesuvio 2 (7-min walk).
Does AluaSoul Orotava Valley have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around AluaSoul Orotava Valley like?
AluaSoul Orotava Valley is a short 1-minute walk from Orotava Valley and 15 minutes' walk from Taoro Park.

Reviews

7.2

Good

7.8/10

Cleanliness

7.7/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

8/10 Very good

Joseph, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rikard, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Decent hotel and breakfast. Rooms dated
Stayed for one night in a family room. The hotel is nice but rooms are dated. Breakfast was OK with fresh omelettes and pancakes, but we found the evening meal to be very restrictive.
Steven, 1-night family trip
Verified Hotels.com guest review

6/10 Good

No outside space. Not a hotel per se - no room service or facilities, buffet restaurant. Pool was small opened late and closed early. Staff were very good, helpful and friendly.
6-night trip with friends
Verified Expedia guest review

8/10 Very good

Good room, great view and great breakfast
Fantastic view. Very good breakfast. It was always easy find a car space near the hotel.
2-night trip
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Expedia guest review

2/10 Poor

5-night romance trip
Verified Hotels.com guest review

4/10 Fair

Problems checking in
7-night trip
Verified Hotels.com guest review

8/10 Very good

Nice enough hotel. Up a hill, so kept fit! Bar staff lovely.
Sarah, 3-night trip
Verified Expedia guest review

6/10 Good

Has a potential but would NOT recommend
The hotel has a potential and it is not a biggy that it is outdated, the room was big with a balcony overlooking mountains, people who work there are super nice BUT I would not recommend anybody to stay there, here is why: 1) you have to pay for Wi-Fi in cash per hour/day and per device 2) in order to get a towel for the pool you need to go all the way to the front desk and leave a 20 euro cash deposit 3) breakfast is horrible, even though there is a variety of stuff there most of is just tasteless mush. The only thing I could it was a croissant and banana, but when I tried to take it with me because we were leaving for a hike an older German dude (guest of the hotel) stopped me in the middle of a restaurant and told me I can't take food out. 4) the hotel is full of older German people in their 70s Like I said, it has a potential but it is not being realized because of a way everything is set up.
Anastasiya, 1-night romance trip
Verified Hotels.com guest review