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All properties in Medina, Al Madinah Province, Saudi Arabia
1 room, 2 adults

Pullman Zamzam Madina

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
Amr Bin Al Gmoh Street, Medina, 41499, Saudi Arabia

Luxury hotel with 4 restaurants, near Al Haram
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Saudi Arabia may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Checking in was a hassle and we were not given all our booked rooms. The other rooms we…Dec 6, 2019
  • Room service , reception and welcome all are bad improvement is required everything else…Feb 4, 2021

Pullman Zamzam Madina

More Info: 6823 2342

from S$82
  • Haram view, Deluxe Room, 1 King Bed, View
  • Superior Room, 1 King Bed, City View
  • Classic Room, 1 King Bed, View
  • Executive Suite, Multiple Beds, City View
  • Haram view, Executive Suite, Multiple Beds, View
  • Deluxe Suite, Multiple Beds, City View
  • Haram view, Junior Suite, 1 King Bed, View
  • Junior Suite, 1 King Bed, View
  • Junior Suite, 1 King Bed, City View
  • Haram view, Deluxe Room, 2 Twin Beds, View
  • Superior Room, 2 Twin Beds, City View
  • Classic Room, 2 Twin Beds, View
  • Classic Room, 3 Twin Beds, View
  • Superior Room, 3 Twin Beds, City View

What’s around Pullman Zamzam Madina


  • Heart of Medina
  • Al Haram - 3 min walk
  • Prophet's Mosque - 6 min walk
  • Baqi Cemetery - 7 min walk
  • Quba Mosque - 41 min walk
  • Uhud Battle Field - 2.8 mi / 4.5 km
  • Graves of Hamza - 2.8 mi / 4.6 km
  • Al Noor Mall - 3 mi / 4.8 km

Getting around

  • Medina (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 835 rooms
  • This hotel is arranged over 10 floors


  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Saudi Arabia may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Couples wishing to share a room must provide proof of marriage

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours)*


  • Onsite self parking (SAR 25 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Year Built - 2015
  • Elevator
  • Fireplace in lobby
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
Languages Spoken
  • Arabic
  • English
  • French
  • German
  • Hindi
  • Urdu

In the room

Home comforts
  • Air conditioning
Sleep well
  • Pillow menu
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


The Horizon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Reservations are required.

Al Mandara - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Reservations are required. Open daily.

Acacia - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Al-Sukkaria - This café specializes in international cuisine.

Pullman Zamzam Madina’s small print

Also known as

  • Pullman Zamzam Madina opening December 2015 Hotel Medina
  • Pullman Zamzam Madina Medina
  • Pullman Zamzam Madina Hotel Medina
  • Pullman Zamzam Madina opening December 2015 Hotel
  • Pullman Zamzam Madina opening December 2015 Medina
  • Pullman Zamzam Madina opening December 2015
  • Pullman Zamzam Madina Hotel Medina
  • Pullman Zamzam Madina Medina
  • Pullman Zamzam Madina
  • Pullman Zamzam Madina Al Madinah/Medina
  • Pullman Zamzam Madina Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Self parking costs SAR 25 per day

Rollaway beds are available for SAR 150.0 per night

Buffet breakfast is offered for an extra charge of SAR 75 for adults and SAR 37.5 for children (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pullman Zamzam Madina

  • Does Pullman Zamzam Madina offer free cancellation for a full refund?
    Yes, Pullman Zamzam Madina does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Pullman Zamzam Madina?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Pullman Zamzam Madina?
    Yes. Self parking costs SAR 25 per day.
  • Are pets allowed at Pullman Zamzam Madina?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Pullman Zamzam Madina?
    You can check in starting at 4 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Pullman Zamzam Madina?
    Yes, there are 4 onsite restaurants, featuring international cuisine. Nearby restaurants include Hardee's (11-min walk), Islamabad Restaurant (13-min walk), and Restaurant Arabesque (13-min walk).
  • Is airport shuttle service offered by Pullman Zamzam Madina?
    Yes, an airport shuttle is available.

Recent reviews

Very good 8.2 From 352 reviews

Fair 4.0
Not a Pleasant Stay as expected
I have been their customer for 3 years. It was my 7th visit to this hotel and I have never been disappointed before. This time (My last visit on 7th January 2020) things have changed. Following are the observations that made my stay miserable (1) I was not given the room as per my booking. I booked an Executive Suite (2 Bedrooms) but they gave me a Deluxe Suite. The main difference b/w 2 suite is the other washroom in Deluxe Suite does not have a shower area. (2) The secondary washroom was very dirty when we checked in. We called 5 times and nobody attended until night. I then went out to find out any room service guy to clean it by paying him a nominal tip. (3) They reduced breakfast items. I can understand the COVID-19 impact but basic things like JAM were not available. (4) We stayed for 2 days, nobody attended for room service despite our numerous requests. Overall I left the hotel with huge disappointment and probably I will not stay in this hotel again.
Imran, ie2 night family trip
Very good 8.0
Good but need to
Badr, ie1 night family trip
Good 6.0
This is no 5stars Pullman. Property not well maintained.
Ibrahim, us1 night family trip
Very good 8.0
Good suite size
Hamad, us1 night family trip
Very good 8.0
Ok and need some better service
We have been coming to this hotel since last 4years and it was amazing from all respect, this time we suffered from AC not working well in one room but their breakfast was still very good.
Farrukh, ie1 night family trip
Poor 2.0
Worst breakfast ever, bad air circulation
I visited this hotel more than a year ago and during my recent visit, the experience from 5 star went to maybe 2 or 3 star. I booked an Executive Suite- Haram View, the best they had with half board. When I arrived the hotel, the reception staff couldn't find my reservation for nearly 30 minutes until asked her and insisted to check or expedia. When we arrived to the room, we expected the room to be clean in all areas, especially during Covid period. Although in general it was clean, there were fingerprints of oily hands on all windows. The airconditioning was so bad, that the first night, we were sweating in the room. The beds were okay, but the covers were so coarse and uncomfortable. We ordered dinner in the room part of the half board package and the staff insisted us to take fish and chips. We ended up taking something else but previously when we took half board, it was a full buffet menu with variety of food. So, dont bother taking the dinner set. Also, they did not provide any dessert which should be part of the deal in comparison to the buffet. the breakfast was the worst ever! they tried doing buffet breakfast on rooftop which is so scary without much social distancing. People just touch everything everywhere. The food was even worse and not even worth the risk of going for a buffet breakfast. Its so bad that I cant even describe how it was until I just let go of the breakfast next day to buy my own food.
Mohammed, my2 night family trip
Exceptional 10.0
Amazing breakfast!
Very friendly service! Everyone was helpful and nice. The breakfast was served to my room due to COVID regulations and was beyond my expectations! So wonderful.
us1 night trip
Very good 8.0
Hotel is nice but security could use some better training and supervising
us1 night trip
Poor 2.0
Act of God
I naturally rate my experience with Pullman Zamzam Madinah & as being very terrible. I had made a non-refundable booking for 11 -14 Nov., 2020, but i asked to be allowed to postpone the booking cos the Saudi Authorities refused Entry Visas due to Covid-19 - that was a classic case of an Act of God! That clearly shows that they do not care about their customers but rather money!
Hakim, gb3 night trip with friends
Exceptional 10.0
amazing stay, definitely will repeat
very quiet, close to Al-harram Al nabawy rooms are spacious and clean starbucks right next to the door :)
AMR, us1 night trip

Pullman Zamzam Madina