Choose dates to view prices

Hotel Alpenroyal

Photo gallery for Hotel Alpenroyal

Front of property
Indoor pool
Indoor spa tub
Apartment with Balcony or Terrace | Balcony
Superior Double Room with view to the Matterhorn, Balcony or Terrace | View from room

Overview of Hotel Alpenroyal

Hotel Alpenroyal

3.0 star property
Mountain hotel in Zermatt with spa and indoor pool

8.6/10 Fabulous

224 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Bar
Map
Riedweg 96, Zermatt, VS, 3920

Room options

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 76 min drive
  • Zurich Airport (ZRH) - 105.9 miles/170.5 km
  • Zermatt Gornergratbahn Station - 10 min walk
  • Zermatt (QZB-Zermatt Train Station) - 11 min walk
  • Zermatt Station - 11 min walk

Restaurants

  • Chalet da Giuseppe - 6 min walk
  • Le Mazot - 6 min walk
  • Bäckerei Fuchs - 7 min walk
  • Old Zermatt - 7 min walk
  • Pizzeria Le Vieux Valais - 8 min walk

About this property

Hotel Alpenroyal

Located near a train station, Hotel Alpenroyal is a great choice for a stay in Zermatt. You can unwind with a drink at the bar/lounge and the hot tub makes for a relaxing end to the day. An indoor pool, a sauna and a steam room are other highlights. The helpful staff and breakfast get good marks from fellow travellers.

Languages

English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 10 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room)*
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

What to do

  • Ski passes
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1985
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift

Languages

  • English
  • French
  • German

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating

Sleep well

  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Guests must contact this property in advance to reserve rollaway/extra beds

Pets

  • Pets are allowed for an extra charge of CHF 10 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitiser.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Frequently asked questions

Does Hotel Alpenroyal offer free cancellation for a full refund?
Yes, Hotel Alpenroyal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Alpenroyal?
This property confirms that guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Alpenroyal?
Yes, there's an indoor pool.
Are pets allowed at Hotel Alpenroyal?
Yes, dogs are welcome, with a limit of 1 per room. There's a charge of CHF 10 per pet, per day.
Is parking offered on site at Hotel Alpenroyal?
Sorry, there's no on-site parking at Hotel Alpenroyal.
What are the check-in and check-out times at Hotel Alpenroyal?
You can check in from 3:00 PM - 10 PM. Check-out time is 11 AM.
What is there to do at Hotel Alpenroyal and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Alpenroyal also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Hotel Alpenroyal?
Yes. Nearby restaurants include Chalet da Giuseppe (6-min walk), Le Mazot (6-min walk) and Bäckerei Fuchs (7-min walk).
What's the area around Hotel Alpenroyal like?
Hotel Alpenroyal is a short 1-minute walk from Zermatt-Matterhorn Ski Paradise and 15 minutes' walk from Zermatt - Furi. Travellers say that the area is walkable and ideal for skiing.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

This property is located uphill in the city of Zermatt and walking up to the hotel is somewhat hard. The hotel provided a free shuttle from and to the train station which was very helpful. Our room had a direct view of Matterhorn peak which was a plus. Breakfast was great too.
massood, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The view from the balcony is stunning to see the Matterhorn. All staff had brilliant service specially Monica and Daniella. Beyond their service, I was at the room my wife went to town centre and lost it back to hotel and had a tripped, she sent me me a message her whereabout but run out of battery. difficult to understand the message of my wife. I couldn't find her, and I went back to hotel and asked to Monica, and she's about to finished her duty, we went together she said do not worry we can find her even your gave a wrong spot. brilliant we found my wife. when we check out I have to leave early in the morning drive to Venice, Monica prepared me a pack of breakfast and gave me some 3 souvenir items from hotel for free. it was wonderful experience. thanks all the staff.
Ronnie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel is excellent. There is elevator to the ground. Perfect location, 1 minute walking to Sunnegga station, 5 minutes walking to Zermatt train station and has bus directly to glacier paradise. Very clean. We have Mountain View room so watching Matterhorn sunrise is a plus.
Jun, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing view of the Matterhorn
I loved this hotel, not least because of its links to the history of Zermatt and conquering the Matterhorn. We had an amazing view of the Matterhorn from our balcony and bed. I spent hours just sitting staring at the mountain. Loads of choice for breakfast, and food was available in the evening - not a full restaurant, but enough for what we were looking for. They also had plenty of choice of non-alcoholic beer as hubby is a non-drinker. The staff were amazing, and really friendly. The hotel was a little further out of town than we realised, but there was a lift and tunnel that meant we didn't have to walk up the hill too often. The hotel offers a taxi service to / from Zermatt station so don't make the same mistake as us and pay for a taxi!
Clive, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great view of Matterhorn. No refrigerator.
WONSEOK, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful staff. Great breakfast. Great view of the Matterhorn. Elevator access to river level makes its easy to get into town.
Brian, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay in Zermatt
Excellent stay in Zermatt
Stan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The view from this property is amazing! The staff were all wonderful. It feels like a family is running the hotel. Such warmth and care from everyone. They look like such a great team. ABOVE AND BEYOND: Our family was at the train station and we realized we forgot one of our bags. Our train was due to leave in 8 minutes. We called the Hotel and the amazing driver brought us our bag immediately with one minute to spare before our train left. Needless to say it was top notch service. We could've missed our train and have had to wait another 30 minutes for the next one. Thanks to this team!
jeryl, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Tzion, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent Hotel & Staff - Highly Recommended
We spent 3 nights here and loved it. Hotel location is amazing, staff were professional, very helpful and friendly. Breakfast was excellent with very good choices. I would highly recommend this Hotel.
jeannette d, 3-night trip
Verified Hotels.com guest review