The view from the balcony is stunning to see the Matterhorn. All staff had brilliant service specially Monica and Daniella. Beyond their service, I was at the room my wife went to town centre and lost it back to hotel and had a tripped, she sent me me a message her whereabout but run out of battery. difficult to understand the message of my wife. I couldn't find her, and I went back to hotel and asked to Monica, and she's about to finished her duty, we went together she said do not worry we can find her even your gave a wrong spot. brilliant we found my wife. when we check out I have to leave early in the morning drive to Venice, Monica prepared me a pack of breakfast and gave me some 3 souvenir items from hotel for free. it was wonderful experience. thanks all the staff.