See all properties

Citadines Connect Georgetown Penang

4.0 star property
Hotel with outdoor pool, near KOMTAR

Choose dates to view prices

Photo gallery for Citadines Connect Georgetown Penang

Garden
Premium bedding, down duvets, pillow-top beds, in-room safe
Interior entrance
Reception
Exterior
In the heart of Downtown George Town, Citadines Connect Georgetown Penang offers a serene retreat. Unwind in the Japanese garden, take a dip in the outdoor pool, or stay active at the gym. With free WiFi and multilingual staff available to assist you.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Pet-friendly
  • Non-smoking
  • Gym
  • 24/7 front desk

Main amenities (9)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Water dispenser
  • Multilingual staff

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Lift
The current price is S$94
includes taxes & fees
23 Apr - 24 Apr

Room options

Available filters for rooms
Showing 20 of 20 rooms

Deluxe Loft, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Executive Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Executive Studio (with View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Classic Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Deluxe Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 King Beds

Deluxe Studio, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Deluxe Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Executive Studio, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Studio, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Executive Twin

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Executive Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Executive With View

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Executive With View

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Deluxe Twin At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Deluxe Twin At Block B

  • Sleeps 2
  • 2 Single Beds

View all photos for Two-Bedroom Executive Room

Living area

Two-Bedroom Executive Room

  • Sleeps 4
  • 1 Double Bed and 1 King Bed OR 2 Single Beds and 1 Double Bed

View all photos for 2 Bedroom Deluxe Loft At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

2 Bedroom Deluxe Loft At Block B

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Studio Deluxe At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Deluxe At Block B

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Executive

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Twin

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Classic

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Classic

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Double At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room Double At Block B

  • Sleeps 4
  • 2 King Beds

Similar properties

Outdoor pool, pool umbrellas, pool loungers

JEN Penang Georgetown by Shangri-La

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,000 reviews
The price is S$113
includes taxes & fees
7 May - 8 May
JEN Penang Georgetown by Shangri-La
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
No. 202 Lebuh Noordin, George Town, Penang, 10300

What's nearby

  • KOMTAR - 2 min walk - 0.3 km
  • 1st Avenue Mall - 3 min walk - 0.3 km
  • Penang Times Square - 5 min walk - 0.4 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.6 km
  • Gurney Drive - 3 min drive - 3.0 km

Getting around

  • Penang (PEN-Penang Intl.) - 26 min drive
  • Penang Sentral - 26 min drive
  • Tasek Gelugor Station - 35 min drive

Restaurants

  • Starbright Coffee
  • ‪Matcho Cafe - ‬2 min walk
  • ‪Lobby Lounge - ‬3 min walk
  • ‪Four Leaves Bakery - ‬3 min walk
  • ‪Kirin Sushi 麟。日式料理 - ‬2 min walk

About this property

Citadines Connect Georgetown Penang

At Citadines Connect Georgetown Penang, you'll be a short five-minute drive from KOMTAR and Gurney Drive. You can go for a morning swim at the outdoor pool, and visit the fitness centre for a workout. Also, Gurney Plaza and Penang Hill are within a short drive.

Languages

Chinese (Mandarin), English, Malay

At a glance

DONE

Hotel size

    • 143 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (2 total, up to 10 kg per pet)*
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • On-site parking is limited
    • Height restrictions apply for on-site parking
    • Free off-site parking within 66 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2022
  • Garden
  • Fitness centre
  • An outdoor pool
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Water dispenser
  • Reusable cups only
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 91
  • Well-lit path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Down duvet
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 35 for adults and MYR 19.50 for children

Pets

  • Pets are allowed for an extra charge of MYR 500 per accommodation, per night

Parking

  • Parking height restrictions apply

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and outdoor lighting on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Citadines Connect Georgetown Penang Hotel
Citadines Connect Georgetown Penang George Town
Citadines Connect Georgetown Penang Hotel George Town

Frequently asked questions

Does Citadines Connect Georgetown Penang offer free cancellation for a full refund?

Yes, Citadines Connect Georgetown Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Citadines Connect Georgetown Penang?

Yes, there's an outdoor pool.

Are pets allowed at Citadines Connect Georgetown Penang?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 10 kg per pet. There's a charge of MYR 500 per accommodation, per night. Food and water bowls are available.

Is parking offered on site at Citadines Connect Georgetown Penang?

Yes. Parking spaces may be limited.

What are the check-in and check-out times at Citadines Connect Georgetown Penang?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Citadines Connect Georgetown Penang and nearby?

Citadines Connect Georgetown Penang has an outdoor pool and a fitness centre, as well as a garden.

What's the area around Citadines Connect Georgetown Penang like?

Citadines Connect Georgetown Penang is in Downtown George Town, a short 2-minute walk from KOMTAR and 5 minutes' walk from Penang Times Square.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Citadines Connect Georgetown Penang Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Lobby
Food
Gyms (public)
Water

Reviews

10/10 Exceptional

Great location!
Mary, 7-night trip

8/10 Very good

I would recommend this hotel

Great location, breakfast is average but good enough to start the day. Photos of the swimming pool can be deceiving as the pool is in the shade during the afternoon
Christopher, 5-night trip

10/10 Exceptional

very pleasant stay , will be back again
Serina, 3-night trip

10/10 Exceptional

Decent size, clean and has nearby mall. Many food options.
Jia Yuan Janet, 2-night trip

6/10 Good

So far so good
Man Wai, 1-night trip

10/10 Exceptional

From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!
Heather Joy, 11-night trip

10/10 Exceptional

Clean. Convenient location
Ka, 3-night trip

8/10 Very good

Close to good food.

A very small room. Space is very limited. The shower water pressure and the temp were inadequate. A thumb up is the good location to good food, the room cleanliness and the hotel provides free filtered water for drinking.
4-night trip

8/10 Very good

Overall very good experience in the hotel as staff was friendly and check in was smooth and fast. The hotel is also at a very convenient location, walkable to centre of Georgetown and restaurants. Bed was comfortable but wish there was thin and thick pillows to choose from. Shower head was leaking and bathroom door cannot be closed initially during our stay. Housekeeping did not replace hand towels on 2nd day and 3rd day.
3-night trip

10/10 Exceptional

The front desk staffs are super friendly and very eager to help. The rooms are nice and modern, the location of the hotel is excellent. Looking forward to my future stay here!
Chi Chong, 1-night trip

10/10 Exceptional

The staff were very friendly and approachable. The swimming pool and gym was dencent and clean. The only shortfall is complimentary bottles of water in the room.
Justin, 3-night trip

8/10 Very good

Very good stay!! will come back again!

very new hotel, free coffee at the lobby any time of the day.very clean and walking distance to many places. Only the aircon noise is a bit loud, maybe too powerful. Very good water pressure and PILLOWS were perfect!!!
Li Choo, 2-night trip

10/10 Exceptional

Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall
Irene, 2-night trip

8/10 Very good

Hotel room is clean. The hotel staff is friendly and helpful. Will consider again for next time.
Wan Yuan, 3-night trip

6/10 Good

Average stay

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!
Glen, 4-night trip

8/10 Very good

I really love the location of the hotel, lots of famous eateries nearby. Room is very clean and well maintained. However, it can be very noisy in the evening till late, poor sound proofing. My bestie and I went for penang bridge marathon and couldn’t get a good nap before the run
Jolene, 3-night trip

10/10 Exceptional

Excellent!

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.
Triena, 3-night trip

8/10 Very good

Friendly and helpful staff. Good ambience

Clean, beautiful hotel with modern facilities. Convenient and peaceful area of town. Love it. Add some fresh local blooms in the lobby will be more charming. Some staff can be more discreet and lower her volume when she speak.
4-night trip

8/10 Very good

Good value!

Great location within walking distance to lots of good food and shopping. The hotel has a charming vibe in line with the cultural heritage of the area yet modern in its amenities. Rooms were quite small but functional and clean. Main complaint was lack of soundproofing. Could clearly hear doors slamming and people talking along the corridor; not great for light sleepers
4-night trip

8/10 Very good

Soundproofing could be better. Toilet sewage might require some proper cleaning as water was stuck for quite some time after shower
Shi Hua, 1-night trip

6/10 Good

My only concerns were— no alarm clock in the room, hot water is somewhat cold for showering. Also there was no safe in the room so I put a sign on my door— do not disturb — so they don’t have to clean, but somebody opened my door while I was half asleep
Carol, 2-night trip

6/10 Good

Good Location

I would have given it a 4 star if they had given us a king bed and 2 single beds as indicated during my booking 3 months ahead of check-in. We were given a King bed and a queen bed which is not appropriate for our family of 4 adults. Although they managed to separate the king bed into 2 single beds ( in the bigger master bedroom), the queen bed ( in a very small room) was still positioned next to a wall making it inconvenient for us ( 60plus yrs old ) to get out of bed safely. It was a inconvenience for the older parents. Location is very good as near to shopping malls and restaurants.
3-night trip

2/10 Poor

We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face ! Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean. I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !
Tang, 2-night trip

4/10 Fair

I booked Executive Studio King. But the actual room was just a King room. Not Studio. The actual room was totally different from the picture, so I asked the front desk what I booked. then they explained that the room picture is for a different room (of other hotel) because the hotel is new. I could not accept that explanation because what I expected was a room as described in a picture. I did not book that room if I knew the actual room was that small and non executive. The hotel wall is thin, I heard all the noises and talking outside.

6/10 Good

The check in was easy and fast. The staff was friendly and welcoming. Only thing to improve is to ensure to brief the guest on the facilities like where is the pools and gym and also the free coffee. We were not told of these until we went to found out. Location is quite awkward. A little off from the many good foods (Kimberley street and Penang street). But overall still reachable. The plus point is there is a good local biscuits shop around and a supermarket nearby. Hin Bus depot is also within walking distance. The lighting at the pool can be improve. Quite dark at night. The Aircon in the room was not really controllable. We tried to set it at 25°C but after awhile, it automatically jumps back to default setting. Overall renovation is modern and cozy. Gives a nice welcoming feeling at the lobby.
CHANGYONG, 3-night trip