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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Oriental Suite Hotel & Spa - Hanoi

4-star4 stars
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000, Vietnam

4-star hotel with spa, near Hoan Kiem Lake
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Notes

Service
Fantastic service
Location
Great location
Breakfast
Tasty breakfast
Vibe
Awesome vibe

Oriental Suite Hotel & Spa - Hanoi

More Info: 6823 2342

from S$65
  • Superior Double Room
  • Deluxe Double Room
  • Junior Room, Balcony
  • Royal Suites, big balcony
  • Junior Suite, City View
  • Deluxe Twin Room
  • Family Suite, Connecting Rooms, City View (Oriental)

What’s around Oriental Suite Hotel & Spa - Hanoi

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Hanoi Old City Gate - 8 min walk
  • Hanoi Opera House - 17 min walk
  • Ho Chi Minh Mausoleum - 30 min walk
  • Dong Xuan Market - 9 min walk
  • St. Joseph's Cathedral - 9 min walk

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 36 min drive
  • Hanoi Long Bien Station - 11 min walk
  • Hanoi Railway Station - 20 min walk
  • Hanoi Van Dien Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 40 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 17

Travelling with others

Children

  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2008
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

O'spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Oriental Suite Hotel & Spa - Hanoi’s small print

Also known as

  • Serenade Hanoi
  • Oriental Suite Hotel & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel Hanoi
  • Serenade Hotel
  • Serenade Hotel Hanoi
  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite
  • Oriental Suite & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel

Policies

Early check-in is available for groups that reserve 5 rooms or more.

Only registered guests are allowed in the guestrooms.

Children under 10 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

Personal protective equipment, including masks, will be available to guests.

For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of USD 10 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 19 per room (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Oriental Suite Hotel & Spa - Hanoi

  • Are pets allowed at Oriental Suite Hotel & Spa?
    Sorry, pets aren't allowed.
  • Is airport shuttle service offered by Oriental Suite Hotel & Spa?
    Yes, an airport shuttle is available. The charge is USD 19 per room one way.
  • What are the check-in and check-out times at Oriental Suite Hotel & Spa?
    You can check in from 2:00 PM to midnight. Check-out time is noon.
  • What is there to do near Oriental Suite Hotel & Spa?
    Recommended spots to visit include Hoan Kiem Lake (3-min walk) and Thang Long Water Puppet Theatre (4-min walk), along with Hanoi Old City Gate (8-min walk) and Dong Xuan Market (9-min walk).
  • Are there restaurants at or near Oriental Suite Hotel & Spa?
    Yes, there's an onsite restaurant that serves Vietnamese cuisine.

Recent reviews

Exceptional 9.4 From 779 reviews

Exceptional 10.0
People Make a Difference
Wonderful people at the Oriental Suites made all the difference to our stay. Hotel is immaculately maintained, things work efficiently no doubt because the lovely people running it make it happen. It was a great 6 day stay with the family.
May Ernn, sg6 night family trip
Very good 8.0
Good stay
Very friendly and attentive staffs, lots of little perks (daily fresh fruits in the room, good night chocolates and goodbye gifts). Room was comfortable and clean, the toilet door cant be locked by design, so it is a bit a hassle for us with a wandering toddler. But other than that it was a great stay. Good location-near to the market and the lake.
Elvina, sg2 night family trip
Exceptional 10.0
Amazing service and location
Great staff who went out of their way to take care of our well-being; from ensuring we got to our grab transport, to making sure that the Halong Bay tour which we booked would pick us up, to ensuring that our rooms were well stocked and checking if we had our transfers to the airport, the customer service was excellent! The location of the hotel is also amazing and right where all the action is. Breakfast was also of amazing quality. My wife and I would highly recommend this hotel.
Charles, sg2 night romance trip
Exceptional 10.0
Good location and service.
Friendly and helpful staff. Hotel is located in a very convenient location, night market is just outside the hotel. Stayed there for 4 nights. We were welcomed by fruit juice at the lobby, staff provide good explanation of surrounding and traffic condition. Room is rather spacious and clean.
sg4 night family trip
Very good 8.0
Thank you.
Hotel staff Hannah and Evelynn are very attentive and helpful. Glad to have them around during my stay in Hanoi with my 2 children (06th june 2019). The rooms were clean and comfortable. Nothing bad to talk about.
sg3 night family trip
Exceptional 10.0
Fabulous Service
Deluxe Room is small but cosy. Service is impeccable. Special thanks to Hana, the customer service officer for planning our day trip as well as cruise on O Gallery lotus cruise. Service from Hana was very good. I left my baby carrier in the room during the day trip. I whatsapp Hana and she got the bell boy to bring to me on a scooter. I was totally impressed. Weekend night market is just outside the hotel. Super convenient. Highly recommended to stay here.
sg2 night family trip
Exceptional 10.0
Quality service that beckons
It was quite a pleasant reception. Staff was friendly and welcomed us warmly. One staff(Sarah) stands out that made our stay a wonderful experience. Being our first time there, she showed us and walked us to our rooms. Explained the facilities and the get around nearby. Her care and patient, together with the front desk staff made us so comfortable with our stay there that we will come back if opportunity comes. To top it all, upon our checked out, the manager(Henry) courteously wished us well and bid us farewell with a lovely thoughtful gift pack for us. I will want to come back to this hotel that welcome us with quality service. Well done Oriental Suite Hotel & Spa. Thank you!👏👏👍
Candice, sg1 night trip with friends
Exceptional 10.0
Excellent stay, with good locations near good food
The room we chose did not come with a window but it was unexpected cosy and clean. Perk of no window also meant that it was peaceful at night, the Old Quarters could get noisy sometimes hence we were grateful for the good night’s sleep. The hotel even prepared a whole cake for us as it was a trip for our personal celebration. We were very surprised and delighted by their thoughtful gesture. Out of the three hotels we stayed in Hanoi during our recent trip, Oriental Suites were beyond our expectations and their staff all had excellent service attitude. We will definitely come back to stay on our next future trip.
Ariel, sg1 night romance trip
Very good 8.0
Great location in old quarter
Overall was good. Stays 3 nights. Low level was a bit noisy and plug seem a bit funny and was upgraded to 4th floor. Room is clean and hotel staffs weee very rating focus. The GM is also working hard.
Remus, sg3 night business trip
Very good 8.0
Good service!
Staff were very polite and helpful. Location is in a very busy area. We dislike the heavy, haphazard traffic and the incessant honking of the vehicles. The shops were rather similar in the area, thus shopping is not great. But the nearness to the lake is good. The Viet Deli Restaurant in the hotel serves delicious meals at reasonable prices.
SEBASTIAN C G, sg2 night romance trip

Oriental Suite Hotel & Spa - Hanoi

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