Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

All properties in Isla Mujeres, Quintana Roo, Mexico

Privilege Aluxes Isla Mujeres Hotel

4.5-star beachfront resort with spa, near Norte Beach

  • Free buffet breakfast and free WiFi
From
S$202
  • Beach bar
  • Beach
  • Beach
  • Beach
  • Beach
1 / 74Beach
9.0Superb
  • Great location, walking distance to many key spots (e.g., ferry, restaurants, shops, etc.…

    Dec 29, 2020

  • We have stayed here multiple times. Love it. Service is great, the spa is awesome- prices…

    Dec 26, 2020

See all 1,198 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 124 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 3 spa tubs

What’s around

  • On the beach
  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Crayola House - 45 min walk
  • Punta Sam Ferry Terminal - 1.6 mi / 2.6 km
  • Mundaca House - 3.2 mi / 5.1 km

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Please enter your dates
  • Aluxes Room
  • Deluxe Suite Garden View
  • Premium Suite Ocean or Garden View with Whirlpool bath
  • Superior Aluxes with Whirpool bath

Location

  • On the beach
  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk

What’s around

Landmarks

  • On the beach
  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Crayola House - 45 min walk
  • Punta Sam Ferry Terminal - 1.6 mi / 2.6 km
  • Mundaca House - 3.2 mi / 5.1 km
  • Tortugranja Turtle Farm - 3.5 mi / 5.7 km
  • Capitán Dulché Museum - 3.8 mi / 6.2 km
  • Joysxee Floating Bottle Island - 4.2 mi / 6.8 km
  • Dolphin Discovery - 4.6 mi / 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 124 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Children (13 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Sailing nearby
  • Scuba diving nearby
  • Beach towels
  • Pool sun loungers
  • Number of spa tubs - 3
  • Pool umbrellas

Working away

  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 6
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch plasma TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Premium food items
  • Premium and/or non-domestic beverages
  • Alcoholic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities
  • Taxes

Spa

Mystique has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

Small print

Also known as

  • Aluxes
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel Resort
  • Privilege Aluxes Isla Mujeres Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel Resort Isla Mujeres
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres

Optional extras

Airport shuttle service is offered for an extra charge of MXN 1800 per person (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Privilege Aluxes Isla Mujeres Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Privilege Aluxes Isla Mujeres Hotel.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 3 onsite restaurants, featuring beachfront dining and Asian cuisine. Nearby restaurants include Rooster (3-min walk), Angelo (4-min walk), and Qubano (4-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 1800 per person roundtrip.
  • No, this resort doesn't have a casino, but Dubai Palace Casino (26-min drive) is nearby.
  • Recommended spots to visit include Norte Beach (1-min walk) and Costa Occidental de Isla Mujeres National Park (2-min walk), along with Crayola House (2.3 mi) and Punta Sam Ferry Terminal (1.6 mi).
9.0Superb
  • 10.0Exceptional

    Staff and property and excellent. Aways stay at this resort.

    AP, 5 night romance trip, Oct 11, 2020

    Verified CheapTickets guest review

  • 10.0Exceptional

    Great place beautiful property and amazing staff. Will stay again and again.

    Jeff, 5 night trip with friends, Oct 4, 2020

    Verified Expedia guest review

  • 8.0Very good

    The staff are friendly, helpful and treat you like you are royalty. The beach is pristine and the rooms are spacious with luxurious bathrooms.

    ReturnGuests, 14 night family trip, Mar 19, 2020

    Verified Expedia guest review

  • 10.0Exceptional

    The place is small and for the most part very quiet. This was my 5th year and I did notice that now that beds on the beach are $45 per day. People are starting to hoard loungers at the beach with towels. I’m an early riser and was on the beach a couple mornings at 7 and they were already claimed but many times would sit empty until noon if they were used at all. There should be a rule that if you claim it then you need to be using it immediately. I think some of this was going on the night before.

    Rob, 7 night romance trip, Mar 17, 2020

    Verified Orbitz guest review

  • 10.0Exceptional

    Loved the staff, its nice to see the same employees every year we go.The food is amazing. the rooms are so clean. you can't go wrong with the pool and swim up bar. amazing beach.

    7 night trip with friends, Mar 17, 2020

    Verified Orbitz guest review

  • 10.0Exceptional

    Privilege Hotel was amazing!!! Great location, Amazing views, great service and everyone there was so friendly! I would recommend this hotel 🏨 to everyone who visits Isla Mujeres !!!

    Raquel, 6 night romance trip, Mar 15, 2020

    Verified Orbitz guest review

  • 6.0Good

    Overpriced and underwhelmed.

    Overpriced and underwhelmed. The hotel is clean but the rooms have a terrible odor. If you are sensitive to smells, don't stay here. Beds and pillows were terrible (lumpy, huge pillows and not good quality bedding or mattresses). If you are on the breakfast only option (vs. all inclusive) you'll have a hard time even getting a drink on the beach. We waited 20 min at the beach bar for 2 drinks while they served other all-inclusive guests. If you are staying here to be close to the beach, be aware that you really can't swim in the ocean - there is a roped off area about 6 feet from the shore that you are allowed to "swim" in but not over chest deep. Don't pay for the ocean view as you are really looking over rooftops and can see the ocean but even on the top level not a great view. The breakfast is the only bright spot - great various choices and quality food.

    2 night family trip, Mar 15, 2020

    Verified Hotels.com guest review

  • 8.0Very good

    Use real alcohol in the drinks not a water downed version.

    Wil, 6 night family trip, Mar 14, 2020

    Verified CheapTickets guest review

  • 10.0Exceptional

    Nice and clean, The beach area was well-maintained and the chairs were not too close together. We did not like the musty smell of the room.

    Scott, 8 night family trip, Mar 14, 2020

    Verified Expedia guest review

  • 10.0Exceptional

    Liked everything except the policies and ability to exchange dollars for pesos. Tried 4 separate times to exchange dollars for pesos and was told each time that funds were not available. Additionally, tried twice to exchange large denomination US currency for small denomination US currency and was told that funds were not available. All events took place at the front desk. Bad Policy !!!!

    Robert, 7 night trip with friends, Mar 10, 2020

    Verified Expedia guest review

See all 1,198 reviews