Skip to main content.
All properties in Ciudad Juarez, Chihuahua, Mexico
1 room, 2 adults

iStay Hotel Ciudad Juarez

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare
  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Elevator
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juarez, CHIH, 32310, Mexico

Central Ciudad Juarez hotel with indoor pool, connected to a shopping center
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare
    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • The stay was good, I was a little disappointed with the room service, the servers were…Feb 14, 2021
  • Thank you so quietFeb 5, 2021

iStay Hotel Ciudad Juarez

More Info: 6823 2342

from S$63
  • Standard Room
  • Standard Double Room
  • Deluxe Room
  • Deluxe Double Room

What’s around iStay Hotel Ciudad Juarez

Landmarks

  • Heart of Ciudad Juarez
  • Plaza de las Americas - 6 min walk
  • Paso del Norte Cultural Center - 15 min walk
  • UACJ - Universidad Autónoma de Ciudad Juárez - 25 min walk
  • Juarez Market - 35 min walk
  • Benito Juarez Monument - 35 min walk
  • Chamizal Federal Public Park - 37 min walk
  • Benito Juárez Olympic Stadium - 37 min walk

Getting around

  • El Paso International Airport (ELP) - 25 min drive
  • Abraham Gonzalez Intl. Airport (CJS) - 24 min drive
  • El Paso Union Depot - 16 min drive

At a glance

Key facts

Hotel size

  • This hotel has 146 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • No onsite parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Golfing nearby
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 852024
  • Conference space size (meters) - 76682
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 40-inch plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

IStay Delicious - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

iStay Hotel Ciudad Juarez’s small print

Also known as

  • Hotel iStay Ciudad Juarez
  • iStay Ciudad Juarez
  • iStay Hotel
  • iStay Hotel Ciudad Juarez
  • Istay Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel
  • iStay Hotel Ciudad Juarez Ciudad Juarez
  • iStay Hotel Ciudad Juarez Hotel Ciudad Juarez

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 120 for adults and MXN 75 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for iStay Hotel Ciudad Juarez

  • Does iStay Hotel Ciudad Juarez offer free cancellation for a full refund?
    Yes, iStay Hotel Ciudad Juarez does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at iStay Hotel Ciudad Juarez?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at iStay Hotel Ciudad Juarez?
    Sorry, there's no onsite parking at iStay Hotel Ciudad Juarez.
  • Is there a pool at iStay Hotel Ciudad Juarez?
    Yes, there's an indoor pool.
  • Are pets allowed at iStay Hotel Ciudad Juarez?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at iStay Hotel Ciudad Juarez?
    You can check in from 3 PM - midnight. Check-out time is 1 PM.
  • Are there restaurants at or near iStay Hotel Ciudad Juarez?
    Yes, there's an onsite restaurant, iStay Delicious. Nearby restaurants include Italia Brick (4-min walk), CUSTODIA DE SAN PABLO RESTAURANT MUSEO TEATRO (13-min walk), and La Choperia (14-min walk).
  • Is there an onsite casino at iStay Hotel Ciudad Juarez?
    No, this hotel doesn't have a casino, but Speaking Rock Entertainment Center (16-min drive) and Sunland Park Racetrack and Casino (20-min drive) are both nearby.
  • What is there to do at iStay Hotel Ciudad Juarez and nearby?
    IStay Hotel Ciudad Juarez has an indoor pool and a fitness center.

Recent reviews

Very good 8.2 From 370 reviews

Poor 2.0
Closed hotel still charging rates
Worst experience in years. Looks nothing like the pix (tho it may have when it was a Holiday Inn). Came in to a deserted, dark lobby with all chairs in cafe flipped upside down as when a place is out of business. Dust everywhere. I was only one in entire hotel. Halls dark, rooms dirty, cold and scary. A couple patrons later filtered in who looked dicey. Left the first night of 3 without staying as it began to feel dangerous even. A couple w/ kids checked in as I checked out. No restaurant and a depressing scene- but hotel charged FULL rates. No amenities. No way. Even a crummy hostel would have been better. Do not stay here!
mx3 night trip
Poor 2.0
Use to like locatio-the hotel is deteriorated-dirty No higiene- there was a spited in room,towells are so old-staff is at All profesional-un attentive,
us2 night family trip
Exceptional 10.0
👍👍
Excellent service
Edgar, us1 night trip
Exceptional 10.0
So nice
So nice and oh nice but we need covers in the bed please now only sheets thank you
Maridol, us2 night trip with friends
Good 6.0
Disappointed
This was a gold hotel, no upgrade or late check out offered. Paid extra for the deluxe king room, nothing deluxe about it, regular room & amenities. Hotels.com needs stop promoting the Gold vip
Fernando, us2 night business trip
Good 6.0
Al llegar nos recibieron bien. Pero el joven que estaba en recepción no tenía su cubrebocas puesto adecuadamente. Nuestra habitación olía a cloro, pero atrás de la cam habían bichitos, nos cambiaron de habitación. La alberca dice ser climatizada, pedo el agua estaba helada. En general, todo el personal fue amable, pero no todos portaban su cubrebocas, y si lo portaban estaba mal puesto.
Rocío, us1 night romance trip
Exceptional 10.0
Very clean, I was happy with my stay.This was the first time I stayed here and I really liked it.
Abby, us1 night business trip
Fair 4.0
Evitarlo
Las cerraduras no funcionan, los cuartos tienen cucarachas, el aire acondicionado es deficiente, las políticas de cancelación engañosa, después de bañarme descubrí que no tenia toallas, el agua de cortesía abierta, en general muy mala experiencia
Rodrigo, us3 night business trip
Poor 2.0
The view,... was the only good thing. We checked in and ordered 2 burgers and a quesadilla. It took OVER AN HOUR AND A HALF to get your food. Ibhad to go down and get ir. By thisvthime the quesadillas were xold and somehow the burgera weee raw in the middle. Undercooked. I cancelled my 2nd night stay. They stated they would refund my money and NEVER DID. I jumped through hoops and they lie and lie. DO NOT stay here,... Its just a party hotel. NOT FOR FAMILIES.
Alfredo, us2 night family trip
Exceptional 10.0
Check in was easy. Staff spoke english and spanish. Lovby is beautiful. Rooms very clean, smelled good. Wonderful stay. Will use again
james, us1 night family trip

iStay Hotel Ciudad Juarez