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1 room, 2 adults

Serena Beach Resort and Spa

4-star4 stars
Shanzu Beach, Mombasa, 90352, Kenya

Upscale beachfront hotel with spa, near Bamburi Beach
  • Free full breakfast, free WiFi in lobby, and free parking
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Restrictions related to your trip

Kenya may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • My long weekend at Serena Beach Resort in Mombasa was the perfect end to a three week…Feb 6, 2020
  • Extremely helpful and positive staff. Quiet hotel (it was less than 50% full). Superb…Jan 6, 2020

Serena Beach Resort and Spa

More Info: 6823 2342

from S$402
  • Standard Room
  • Deluxe Room, Garden View
  • Executive Suite, Terrace
  • Family Room

What’s around Serena Beach Resort and Spa

Landmarks

  • On a private beach
  • Bamburi Beach - 14 min walk
  • Mtwapa Mall - 3.1 mi / 5 km
  • Nyali Beach - 5.8 mi / 9.3 km
  • Nguuni Nature Sanctuary - 4 mi / 6.4 km
  • Leisure Golf Club - 4 mi / 6.4 km
  • Haller Park - 4.3 mi / 7 km
  • City Mall - 4.4 mi / 7 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 49 min drive
  • Vipingo (VPG) - 36 min drive
  • Ukunda (UKA) - 104 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 164 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-6:00 PM
  • Check-out time is 10 AM
  • Express check-in/out

Restrictions related to your trip

  • Kenya may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (5 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms*

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Racquetball/squash on site
  • Rafting on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 20000
  • Conference space size (meters) - 1858
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built - 1976
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Swahili

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Down comforter
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Dining

Jahazi Seafood Grill - Onsite seafood restaurant.

Makuti Bar - Onsite bar.

Nyota Terrace - Onsite cocktail bar.

Recreation

On Site

  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Racquetball/squash on site
  • Rafting on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby

Serena Beach Resort and Spa’s small print

Also known as

  • Serena Beach
  • Serena Beach Resort and Spa Hotel
  • Serena Beach Resort and Spa Mombasa
  • Serena Beach Resort and Spa Hotel Mombasa
  • Serena Beach Mombasa
  • Serena Beach Resort
  • Serena Beach Resort Mombasa
  • Serena Resort
  • Hotel Serena Beach
  • Serena Beach Hotel And Spa
  • Serena Beach Hotel Shanzu
  • Serena Beach And Spa Mombasa

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices and the Safe Travels (WTTC - Global) cleaning and disinfection practices.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for KES 200.0 per night

Airport shuttle service is offered for an extra charge of KES 3100 per vehicle (one-way, Maximum occupancy 3)

WiFi is available in guestrooms for KES 1246.75 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Serena Beach Resort and Spa

  • Does Serena Beach Resort and Spa offer free cancellation for a full refund?
    Yes, Serena Beach Resort and Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Serena Beach Resort and Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Serena Beach Resort and Spa?
    Yes, there's free self parking.
  • Is there a pool at Serena Beach Resort and Spa?
    Yes, there's an outdoor pool.
  • Are pets allowed at Serena Beach Resort and Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Serena Beach Resort and Spa?
    You can check in from 2:00 PM - 6:00 PM. Check-out time is 10 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Serena Beach Resort and Spa?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Safari Inn Bar and Restaurant (4-min walk), Yul's (2.1 mi), and Mtwapa Paradise (2.3 mi).
  • Is airport shuttle service offered by Serena Beach Resort and Spa?
    Yes, an airport shuttle is available. The charge is KES 3100 per vehicle one-way.

Recent reviews

Exceptional 9.6 From 44 reviews

Exceptional 10.0
Room service is pathetic .....24 hours room service is not respected .....request for service is rejected ....i asked for club sandwich...but was told to go and hsve buffet Breakfast...i wanted a quiet breakfast in my room
us3 night business trip
Exceptional 10.0
This is an all inclusive resort. You don't have to go anywhere accept for shopping and you can get some local things at the small store that was on the property. They have a good business center and I was able to print documents from my room to the business center. They also provided umbrellas and power adapters upon request. There are plenty of things to do and see. I spent one day at the spa and got the full treatment. It looks like they are slowly going through all the facilities and updating / remodeling them. I felt very secure and well taken care of. They even took me a few places via the hotel shuttle, which normally you would get a taxi for. Great place with a great staff.
us3 night trip with friends
Exceptional 10.0
All staff was amazingly nice. The scenery is just beautiful and the hotel although a bit old is very well kept
us2 night trip with friends
Exceptional 10.0
The food and service were both outstanding! We are at the buffet and the seafood restaurant and both were excellent.
ca6 night family trip
Exceptional 10.0
I got bit by mosquitoes in the bed every night. Everything was great.
us3 night trip with friends
Exceptional 10.0
Friendly staff, great & secure location! Would go back any day.
us3 night trip with friends
Very good 8.0
Recharge at Serena
Serena is always an assured bet. The service is second to none. The staff are friendly, professional and nothing is too much trouble. Will definitely be back again.
rahma, ie4 night trip
Exceptional 10.0
The property was well maintained, the staff were very helpful, the food in the seafood restaurant was awesome. The only glitch in the stay was the confusion in picking us up at the airport, we ended up taking a cab
Shirley, us1 night romance trip
Exceptional 10.0
Wonderful beach resort with amazing staff
I was here on business, but wanted to enjoy a place on the beach for my one day off. The Serena was perfect. The staff was lovely, going out of their way to make sure we were well taken care of and comfortable. The rooms were really nice- with a sea view and lovely balcony. The beach was really nice- with a beautiful pool option as well. I feel like this was the perfect choice for work or play.
Megan, us3 night business trip
Exceptional 10.0
The Staff were the best I have ever encountered. I travel a lot and have been to different hotels, not only in Kenya, but in Africa as well as globally. i really must say that the staff at Serena Beach and Resort Spa go all out to make an positive impression on their clients. Special thanks to Herman, the general manager who was always around the corner somewhere, checking on his clients and for putting together the lovely programme for the hotel.Many thanks to Nathan at the Sports Center for his professionalism and cheerful encouragements as I contemplated to do my first Scuba Diving excursion. Thanks a lot to Rama, the scuba diving coach who then took me through the Scuba Diving Lessons and the actual excursion in the Indian Ocean. It was such a beautiful lifetime experience and saying ''thank you'' for making it so barely seems enough, so I will say Gob bless you all abundantly!! Cheers, Blessing
us2 night trip

Serena Beach Resort and Spa