Crowne Plaza Festival City, an IHG Hotel, Dubai - Updated Price, Reviews & HD Photos

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Premium Room, 1 King Bed (Waterfront View) | Premium bedding, minibar, in-room safe, desk

Overview
Rooms
Location
Amenities
Policies

Luxury hotel with spa, near Dubai Festival City Mall

9.2/10 Superb

792 verified Hotels.com guest reviews

Property highlights

Free parking

Pool

Free WiFi

Airport transfer

Gym

Non-smoking

Dubai Festival City, Dubai

Main amenities

Daily housekeeping
Restaurants and bar/lounge
Full-service spa
Outdoor pool
Rooftop terrace
Breakfast available
24-hour health club
Sauna
Steam room
Children's pool
Spa tub
Pool bar

For families

Children stay free
Free cots/infant beds
Babysitting (surcharge)
Children's pool
Connecting/adjoining rooms available
Private bathroom

Room options

About this area

What's nearby

In Dubai Festival City
Dubai Creek - 9 min walk
City Centre Deira - 11 min drive
Gold Souk - 25 min drive
BurJuman Mall - 16 min drive
Dubai International Convention and Exhibition Centre - 9 min drive
Dubai World Trade Centre - 8 min drive
Dubai Fountain - 9 min drive
Dubai Aquarium & Underwater Zoo - 15 min drive
Dubai Mall - 16 min drive
Burj Khalifa - 18 min drive

Getting around

Dubai (DXB-Dubai Intl.) - 11 min drive
Sharjah (SHJ-Sharjah Intl.) - 34 min drive
Dubai (DWC-Al Maktoum Intl.) - 50 min drive
Creek Station - 27 min walk
Airport shuttle (surcharge)

Restaurants

Intercontinental Club Lounge - 1 min walk
Hard Rock Cafe - 5 min walk
مطعم ومقهى الفنار - 14 min walk
كوستا كوفي - 14 min walk
Belgian Beer Cafe Dubai Festival City

About this property

Crowne Plaza Festival City, an IHG Hotel

Crowne Plaza Festival City, an IHG Hotel is only 3.3 mi (5.3 km) from the airport and offers a shuttle (available 24 hours) for AED 214 per vehicle one-way. You can visit the spa to indulge in massages, body wraps or manicures and pedicures, and Mediterranean cuisine is served at Zaytoun, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a rooftop terrace and a poolside bar. Fellow travellers say great things about the helpful staff and location.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out

Protective shields in place at main contact areas

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks and gloves available

Hand sanitiser provided

Individually wrapped food options available through room service

This information is provided by our partners.

At a glance

Hotel size

316 rooms
Arranged over 19 floors

Arriving/Leaving

Check-in time from 3:00 PM until anytime
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Babysitting*

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking
Free on-site valet parking
Wheelchair-accessible parking on site
On-site parking includes off-street options

Transfers

Airport shuttle (available 24 hours)*

Other information

Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Coffee/tea in a common area
BBQs
24-hour room service
Snack bar/deli

Travelling with children

Children stay for free (see details)
Children's pool
Childcare in room (surcharge)

What to do

Shopping
Golfing nearby

Working away

Business centre
11 meeting rooms
Computer station
Conference centre

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas

Facilities

ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
24-hour health club
An outdoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room

Accessibility

Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Wheelchair-accessible parking
Wheelchairs available on site
Step-free path to entrance

Languages

Arabic
Chinese (Mandarin)
English
Filipino
French
German
Hindi
Italian
Portuguese
Romanian
Russian
Spanish
Turkish

Room amenities

Be entertained

Plasma television
Premium TV channels

Home comfort

Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board

Sleep well

Soundproofed rooms
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)

Freshen up

Private bathroom
Shower/bath combination
Bidet
Free toiletries
Hairdryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi

Food and drink

Free bottled water

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Guidebooks/recommendations
Local maps

Special features

Spa

Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Zaytoun – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Belgian Beer Cafe Dubai – This bar serves brunch, lunch and dinner.

Skyline Lounge – This brasserie is located by the pool. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Mazar Lounge – This café specialises in international cuisine and only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

Buffet breakfast is offered for an extra charge of approximately AED 112 per person
Airport shuttle service is offered for an extra charge of AED 214 per vehicle (one-way. Maximum occupancy 2)

Children & extra beds

In-room babysitting is available for an extra charge
Rollaway beds are available for AED 150.0 per stay

Pool, spa, & gym (if applicable)

Pool access available from 7:00 AM to 8:00 PM
Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.Only registered guests are allowed in the guestrooms. Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. This property accepts credit cards, debit cards and cash.

Also known as

Crowne Plaza Festival

Crowne Plaza Festival City

Crowne Plaza Festival City Dubai

Crowne Plaza Festival City Hotel

Crowne Plaza Festival City Hotel Dubai

Festival City Crowne Plaza

Crowne Plaza Dubai Festival City Hotel Dubai

Crowne Plaza Festival City

Crowne Plaza Festival City, an IHG Hotel Hotel

Crowne Plaza Festival City, an IHG Hotel Dubai

Crowne Plaza Festival City, an IHG Hotel Hotel Dubai

Frequently asked questions

Does Crowne Plaza Festival City, an IHG Hotel offer free cancellation for a full refund?

Yes, Crowne Plaza Festival City, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Crowne Plaza Festival City, an IHG Hotel?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Crowne Plaza Festival City, an IHG Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.

Are pets allowed at Crowne Plaza Festival City, an IHG Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crowne Plaza Festival City, an IHG Hotel?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Crowne Plaza Festival City, an IHG Hotel?

Yes, an airport shuttle is available. The charge is AED 214 per vehicle one-way.

What are the check-in and check-out times at Crowne Plaza Festival City, an IHG Hotel?

You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Crowne Plaza Festival City, an IHG Hotel and nearby?

Crowne Plaza Festival City, an IHG Hotel has a spa and an outdoor pool, as well as a 24-hour health club and a garden.

Are there restaurants at or near Crowne Plaza Festival City, an IHG Hotel?

Yes, Zaytoun offers al fresco dining, Mediterranean cuisine and pool views.

What's the area around Crowne Plaza Festival City, an IHG Hotel like?

Crowne Plaza Festival City, an IHG Hotel is in Dubai Festival City, a short 9-minute walk from Dubai Creek and 9 minutes' walk from Dubai Festival City Mall. Travellers say that the hotel is in a great location.

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.3/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness