Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

Hotel Palacio Mundo Imperial

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931, Mexico

4-star resort with full-service spa, connected to the convention center, near La Isla Shopping Village
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Good location, beautiful room and super clean and safe and sterilized. The hotel went…Dec 31, 2020
  • The hotel was good , clean and service was good. Just the change in restaurants was a bit…Dec 22, 2020

Hotel Palacio Mundo Imperial

More Info: 6823 2342

from S$79
  • Superior Double Bed Diamante View
  • Deluxe Double Room, Resort View
  • Junior Suite King Size Bed Resort View
  • Superior King Size Bed Diamante View
  • Deluxe Room, 1 King Bed, Resort View
  • Club 89 King Size Bed Diamante View
  • Club 89 Double Beds Diamante View
  • Club 89 King Size Bed Resort View
  • Club 89 Double Beds Resort View
  • Junior Suite King Size Bed Diamante View
  • Master Suite King Size Bed Diamante View
  • Master Suite King Size Bed Resort View
  • One Bedroom Penthouse King Size Bed Diamante View

What’s around Hotel Palacio Mundo Imperial

Landmarks

  • In Puente del Mar
  • La Isla Shopping Village - 8 min walk
  • Playa Revolcadero - 4.2 mi / 6.8 km
  • Bahia de Puerto Marques - 5.6 mi / 9 km
  • El Revolcadero - 6.4 mi / 10.3 km
  • Majahua Beach - 6.9 mi / 11.1 km
  • Plaza Bahia - 11.1 mi / 17.9 km
  • Papagayo Beach - 12.5 mi / 20.1 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

At a glance

Key facts

Hotel size

  • This hotel has 814 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only*

  • 2 per room (up to 20 lbs)

Internet

  • Free WiFi in rooms

Transport

Parking

  • Free secured, covered onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 46-inch flat-screen TV
  • Digital TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • All meals, snacks, and beverages included

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service
  • Gratuities
  • Taxes

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.

Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.

Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Hotel Palacio Mundo Imperial’s small print

Also known as

  • Mundo Imperial
  • Palacio Mundo Imperial
  • Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Acapulco
  • Palacio Mundo Imperial All Inclusive Hotel
  • Mundo Imperial Acapulco
  • Hotel Palacio Mundo Imperial Resort Acapulco
  • Resort Mundo Imperial Acapulco
  • Mundo Imperial Hotel Acapulco

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: MXN 195 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 999 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Palacio Mundo Imperial

  • Does Hotel Palacio Mundo Imperial offer free cancellation for a full refund?
    Yes, Hotel Palacio Mundo Imperial does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Palacio Mundo Imperial?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Palacio Mundo Imperial?
    Yes, there's free valet parking.
  • Is there a pool at Hotel Palacio Mundo Imperial?
    Yes, there are 6 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Palacio Mundo Imperial?
    Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 20 lbs per pet. There's a charge of MXN 999 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hotel Palacio Mundo Imperial?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hotel Palacio Mundo Imperial?
    Yes, there are 4 onsite restaurants, featuring seafood, pool views, and poolside dining. Nearby restaurants include Aroma Bistro (5-min walk), Sal de Grano (6-min walk), and La Vicenta Acapulco (6-min walk).
  • What is there to do near Hotel Palacio Mundo Imperial?
    Recommended spots to visit include La Isla Shopping Village (8-min walk) and Playa Revolcadero (4.2 mi), along with Bahia de Puerto Marques (5.6 mi) and El Revolcadero (6.4 mi).

Recent reviews

Very good 8.4 From 1,176 reviews

Very good 8.0
Quality
All good except service and Quálitas of drinks, especially in the Pool area
Mario, us3 night trip
Good 6.0
rather not say, because if I say anything it would be disappointing
us1 night trip with friends
Very good 8.0
Es un gran hotel, muy bonito y tranquilo, siento que tenen áreas de oportunidad en cuanto a limpieza y accesorios de las habitaciones. el servicio de lobby, valet parking y albercas todo muy bien
SagrarioAnaya, us4 night family trip
Exceptional 10.0
Super bien el hotel, siguiendo las reglas de sanitizaciòn, muy buen servicio, claro que regresaría.
Evelyn, mx4 night family trip
Good 6.0
We didn't like the food options. They had so many restaurants, but only 2 or 1 would be open in the hotel.
us3 night romance trip
Exceptional 10.0
Perfect escape for a romantic weekend. The property has so much to offer & the staff makes getting out on adventures or tours easy.
Meg, us3 night romance trip
Very good 8.0
Had a wonderful time. The staff and amenities for fantastic. Great spa, a better than expected gym, multiple pools with a private adult only option.
Rob, us4 night family trip
Exceptional 10.0
Enjoyable
Miriam, us1 night trip
Exceptional 10.0
This property offers access to partner hotel and beach club.
us1 night family trip
Very good 8.0
Your concierge Luz , made our stay excellent otherwise it will be very bad. Our room although they clean but the regular supplies are always missing somethings like face towels, water, bath supplies. Don’t they thought we go out to the beach 🏖 to relax when came back to take shower supplies gone. They should be trained to check supplies regularly. So the next day we brought our own supplies . Room Coffee & condiments is to be charge??? My first time to hear that it’s always free from all the hotels I’ve stayed on 😔😔😔. It’s not the cost it’s the system. Very poor it maybe the management didn’t check or care??? Because of Luz, she made our stay well and good. I will still be recommending your hotel but should call before booking or maybe Expedia we booked mundo imperial thru them. Still I want to thank other staff like the bell boys swimming pool area guys everyone . Take care
Rosie, us4 night trip with friends

Hotel Palacio Mundo Imperial