Guests
All properties in Pokolbin, New South Wales, Australia

Mercure Resort Hunter Valley Gardens

4.5-star motel with full-service spa, connected to a shopping center, near Roche Estate

  • Free WiFi and free parking
From
S$132

Restrictions related to your trip

  • At check-in, guests must provide a record of full COVID-19 vaccination
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Pool
  • Pool
  • Pool
  • Studio, 1 King Bed - Balcony
  • Pool
Pool. Image 1 of 56.
1 / 56Pool
Cnr Broke And Macdonald Road, Pokolbin, 2320, NSW, Australia
7.8.Good.
  • Lovely hotel in an outstanding location. Very convenient to see all that Hunter Valley…

    Dec 26, 2018

  • We enjoyed everything about the property and our stay.

    Jun 14, 2021

See all 194 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Easy parking
Quiet
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 72 smoke-free guestrooms
  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool

What’s around

  • Roche Estate - 5 min walk
  • Hunter Valley Gardens - 13 min walk
  • Tempus Two Winery - 4 min walk
  • Brokenwood Wines - 7 min walk
  • Tamburlaine Organic Wines - 15 min walk
  • Hope Estate - 18 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Studio, 2 Double Beds
  • Studio, 1 King Bed

What’s around

Landmarks

  • Roche Estate - 5 min walk
  • Hunter Valley Gardens - 13 min walk
  • Tempus Two Winery - 4 min walk
  • Brokenwood Wines - 7 min walk
  • Tamburlaine Organic Wines - 15 min walk
  • Hope Estate - 18 min walk
  • Tower Estate - 21 min walk
  • Cypress Lakes Golf and Country Club - 27 min walk
  • PepperTree Wines - 30 min walk
  • Scarborough Wine Co - 30 min walk
  • Tyrrell's Wines - 2 mi / 3.2 km

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 58 min drive
  • Branxton Station - 15 min drive
  • Greta Station - 20 min drive
  • Lochinvar Station - 25 min drive
  • Airport shuttle (surcharge)
map
See on map
Cnr Broke And Macdonald Road, Pokolbin, 2320, NSW, Australia

At a glance

Size

  • 72 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is 10 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the motel

Food and drink

  • Cooked-to-order breakfast on weekends (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Bicycle rentals on site
  • Miniature golf on site
  • Helicopter/airplane tours on site
  • Playground on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Segway rental/tour nearby
  • Skydiving nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 9
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Raised toilet seat
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 52-cm TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Elements Restaurant - Overlooking the pool and garden, this restaurant specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Bicycle rentals on site
  • Miniature golf on site
  • Helicopter/airplane tours on site
  • Playground on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Segway rental/tour nearby
  • Skydiving nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Breakfast costs between AUD 12 and AUD 50 for adults, and AUD 10 and AUD 24 for children (approximately)
  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of AUD 69.00 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.3 percent

Children & extra bedsPay at property

  • Cribs/infant beds are available for AUD 15.0 per night
  • Rollaway beds are available for AUD 25.0 per night
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 16 and up.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Mercure Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
  • Mercure Hunter Valley Resort
  • Mercure Hunter Valley Gardens
  • Mercure Resort Hunter Valley Gardens Motel
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Motel Pokolbin
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Hotel Pokolbin
  • Mercure Hunter Valley Resort Pokolbin
  • Mercure Resort Hunter Valley Gardens Hotel Pokolbin
  • Mercure Hunter Valley Pokolbin
  • Mercure Hunter Valley
  • Mercure Resort Hunter Valley Gardens
  • Mercure Hunter Valley Gardens

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mercure Resort Hunter Valley Gardens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - 10 PM. Check-out time is 10 AM. Late check-out is available for a charge of AUD 69.00 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Elements Restaurant offers French cuisine and garden views. Nearby restaurants include The Cellar Restaurant (5-min walk), Oishii Japanese & Thai Restaurant (8-min walk), and Muse Restaurant (2.2 mi).
  • Yes, an airport shuttle is available.
  • Practice your swing on the tennis courts. Additional recreation onsite includes helicopter/airplane tours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Mercure Resort Hunter Valley Gardens also has a winery, an outdoor pool, and a 24-hour health club, as well as a sauna, an arcade, and a garden.
7.8.Good.
  • 6.0.Good

    The room wasn’t very clean, there was dead bugs in the bottom of the bath tub. I wanted to pour a wine but the wine glasses where filthy and clearly not cleaned from previous guest. I rang reception to ask for new clean wine glasses, and when they arrived they where still not cleaned properly. I was really disappointed especially with the current covid pandemic I really felt unsafe with the hygiene and had to go into town to get recycled cups for drinking

    3 night romance trip, Jun 14, 2021

    Verified Wotif guest review

  • 8.0.Very good

    Fire places and music playing on vinyls

    1 night romance trip, Jun 10, 2021

    Verified Wotif guest review

  • 6.0.Good

    Staff were beautiful

    Jessica, 1 night family trip, Jun 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    All was perfect but the beds too small for 2 peopl

    Helena, 1 night family trip, May 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    We had a lovely stay at the Mercure and would stay again if we were in the area. The only negative was the quality of the dinner in the evening. It was pricey and below par.

    2 night romance trip, May 18, 2021

    Verified Wotif guest review

  • 6.0.Good

    The breakfast we had on site was poor value for money. The pillows that were provided were too soft and both my wife and I ended up with very sore necks.

    2 night romance trip, May 18, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    Hunter Valley treat

    Checkin and room were both pleasing. Enjoyed a special occasion French styled dinner in the restaurant with a complementary glass of champagne. Close walk to a couple of cellars & Pokolbin Village. Will return!

    2 night trip, May 9, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Disappointing

    Very tired establishment and needs a good re-furbishment. Lots of spider webs in and outside the sliding door tracks and around the gauze doors. Bathroom past it's use by date. Definitely not a 4 star and would not book again. Very handy to Gardens

    2 night trip, May 2, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Central location

    1 night romance trip, May 2, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    The property was in a great location and super close to other facilities.

    2 night romance trip, Apr 29, 2021

    Verified Wotif guest review

See all 194 reviews