6/10 Good
25 May 2023
Nice resort poor staff
The resort is extremely beautiful, unfortunately the staff doesn't quite give guests the 5 star treatment. They lost my reservation, they forgot to provide any of my VIP status benefits, nor did they compensate me in any way for the stress they unduly placed on me through their mistake. The staff was smiling all the time and tried to pretend to be friendly, but they did not seem very efficient at meeting my needs. The room they placed our family in was too small, they did not provide the right number of cups and other things for the number of guests checked in and the shower outflow was sluggish. The management invested a lot in the facilities but not enough in the training and selection of the staff.
Carol
Carol, 2-night family trip
Verified Hotels.com guest review