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All properties in Isla Mujeres, Quintana Roo, Mexico

Isla Mujeres Palace Couples Only All Inclusive Resort

Adults-only beachfront property with spa, near Garrafon Natural Reef Park

  • Free full breakfast, free WiFi, and free parking
From
S$418

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1 / 52Isla Mujeres Palace Couples Only All Inclusive Resort
Carretera Garrafon, Isla Mujeres, 77400, QROO, Mexico
9.0.Superb.
  • Our trip was so wonderful. Since we didn’t have a lot of time (just 3 nights) we decided…

    Apr 23, 2021

  • The staff was extremely friendly and the food was very good.

    Feb 23, 2021

See all 127 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Dining options
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 62 smoke-free guestrooms
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa

What’s around

  • On the beach
  • Dolphin Discovery - 27 min walk
  • Garrafon Natural Reef Park - 1 min walk
  • Mundaca House - 2 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Tortugranja Turtle Farm - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed Pool View, FLEX CANCELLATION
  • Honeymoon Suite, FLEX CANCELLATION
  • Deluxe Room Garden View, FLEX CANCELLATION
  • Deluxe Room, 1 King Bed Ocean View, FLEX CANCELLATION

Location

Carretera Garrafon, Isla Mujeres, 77400, QROO, Mexico
  • On the beach
  • Dolphin Discovery - 27 min walk
  • Garrafon Natural Reef Park - 1 min walk

What’s around

Landmarks

  • On the beach
  • Dolphin Discovery - 27 min walk
  • Garrafon Natural Reef Park - 1 min walk
  • Mundaca House - 2 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Tortugranja Turtle Farm - 6 min walk
  • Shark Beach - 8 min walk
  • Capitán Dulché Museum - 12 min walk
  • Parque de los Suenos - 16 min walk
  • Joysxee Floating Bottle Island - 19 min walk
  • Crayola House - 23 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 107 min drive
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle

At a glance

Size

  • 62 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*
  • Free ferry terminal shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 47-inch Smart TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling
  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Language

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services

Spa

Awe-Spa has 3 treatment rooms including rooms for couples. Services include hot stone massages and massages.

Dining

Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Lobby Bar - This lobby lounge overlooks the ocean. Open daily.

Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Marina on site
  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site

Nearby

  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Small print

Also known as

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres
  • Isla Mujeres Palace Couples All Inclusive Resort
  • Isla Mujeres Palace Couples All Inclusive
  • Palace Couples All Inclusive

Optional extras

Airport shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Isla Mujeres Palace Couples Only All Inclusive Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Basto's Grill (7-min walk), Limon (8-min walk), and Soggy Peso (2 mi).
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but PlayCity Casino (7.4 mi) and Royal Yak Casino and Sports Book (8 mi) are both nearby.
  • Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Isla Mujeres Palace Couples Only All Inclusive Resort also has a 24-hour fitness center and spa services, as well as a garden.
9.0.Superb.
  • 10.0.Exceptional

    The staff was outstanding , and the food was amazing . The Beach was superb !

    Russell k, 6 night romance trip, Jan 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent staff and nice food

    Very nice a la carte food, excellent and friendly staff. Quiet and very relaxing hotel.

    Rasmus, 6 night trip, Jan 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Isla Mujeres Palace was a dream! It was quiet and cozy, very clean. The staff literally bent over backwards to accommodate us. We booked too early of a flight leaving to catch the last ferry so they quickly transferred us to a hotel in Cancun for the last night with no problems. The food was delicious and drinks were large and had name brand alcohol! Would definitely come back here.

    4 night romance trip, Dec 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff always going the extra mile for your comfort, clean, delicious food, everything was amazing. They will do the most to accommodate any request you may have. Will most definitely Visit again.

    CarlosB, 3 night romance trip, Aug 21, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Awesome place for anniversary trip. Quite clean very friendly staff. Would defintely got back again

    christina, 4 night family trip, Aug 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I liked the friendly staff, clean facility, wonderful food! Santiago was particularly helpful and very friendly. A few things i did not like were the insects at the outdoor dining. This is hard to control I am sure. Staff offered insect repellent which was a nice thought. Also, towel availability by the beach would have been more convenient rather than the single towel station by the pool

    3 night trip with friends, Mar 12, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Property was beautiful. All inclusive resorts are the way to go when visiting a location for the first time.

    4 night family trip, Feb 27, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    The staff was very professional and caring. Catamaran from Cancun was a very classy touch. I had two wonderful massages at the Spa. I highly recommend Carman. We plan to return.

    Robin, 6 night trip, Feb 23, 2020

    Verified Expedia guest review

  • 8.0.Very good

    First of all, I’d like to say our stay at The Palace Isla Mujeres was enjoyable. The food was delicious, especially the ceviche, poke, and wood fired pizza. Dinners at Azul were hit or miss, but for the most part, very good. I appreciated the staff taking care when addressing dietary restrictions. We enjoyed eating in town on numerous occasion for dinner, but breakfast and lunch at the resort were always fantastic. The variety of items each morning exceeded my expectations and I was pleasantly surprised to try new foods each day. The check in, restaurant, and housekeeping staff were very friendly, and our room was clean upon arrival, and kept that way during our entire stay. We loved Andy in the restaurant and found his positive attitude and smile to be infectious. The cons were the lack of resort transportation upon arrival and at departure, the amount of bug bites I got on the beach at the resort, and the inability of the staff to uphold the dress code in the main restaurant. I was shocked the first night when a couple entered the “collared shirt required” Azul wearing t-shirts and shorts. After that, we saw many others in jeans, cut off shorts, tank tops, etc. If you say there is a dress code, it should be enforced for EVERYONE. Or, dismiss the dress code so everyone can dress in casual clothing. I felt our group of ten was overdressed after seeing the other guests. All in all, a wonderful trip, but for the extra $$, we’ll try somewhere new next trip.

    MeganG, 5 night trip with friends, Feb 18, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    We loved the size of the property and the beach. We enjoyed the luxurious boat ride to and fro. The property was spotless. The staff was wonderful. We felt very safe And enjoyed our time at playa norte and punta sur.

    7 night romance trip, Feb 11, 2020

    Verified Expedia guest review

See all 127 reviews