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Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Very good

Nice and funky
We were there for one night during the quarantine time when there were very few guests...maybe just one other couple. The team of hosts were helpful and hospitable. It seemed they had a shoestring crew of employees and had not been keeping the place tidy, but the morning we were leaving, people were sweeping, cleaning windows and generally making order. They did not have coffee in the morning except instant. They do not provide drinking water, except hot water for tea, mugs, and a microwave in the lobby. The breakfast is provided by a street vendor, and when he finally came around 9:40 am, we had a generous and tasty breakfast of tamales, panuchos and empanadas. The room was very clean and adequate, the king bed comfortable and the simple space just fine. It was reasonable for the price.
1-night trip
Verified Hotels.com guest review

2/10 Poor

2-night trip
Verified Expedia guest review

10/10 Exceptional

amazing staff and location! Close to many restaurants and venus. Wonderful accommodations that come with the hotel (massage, bikes)
7-night trip with friends
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel was walking distance from the Beach and Walmart. We loved that it was easy to find parking for our rental car on the streets with no problems. Everyone was very friendly. I love that it was a healthy breakfast provided every morning.
3-night romance trip
Verified Expedia guest review

8/10 Very good

The location is great - very close to the main strip with many restaurants and bars and one of the main dance clubs. Large stores (Walmart, etc.) are within 2 blocks. The beach is very close. The availability of the bikes is great - makes exploring easy and fun. The massage is pleasant but not a serious massage. The pool is ok for a dip to cool off but it seems more ornamental. The jungle setting around the pool keeps the area cool and pleasant. The breakfast is good although some daily variation would be interesting. The evening snacks included are rather plain - again, some daily variation would be good. The room was pleasant but the bathroom could use a refreshing. The shower drain eventually clogged, so it became a bit unpleasant to stand in the water. The air conditioner worked well but was a bit loud...The room seemed to be very secure - the safe added to that feeling of security. The staff were very friendly and helpful and made the stay enjoyable. Overall, as a base to store luggage and sleep, this hotel offers a very good opportunity to explore Playa Del Carmen. If you want to spend hours lounging/sunning by a pool, you might want to try somewhere else.
9-night romance trip
Verified Expedia guest review

8/10 Very good

Price is reasonable and room is clean and adequate
3-night romance trip
Verified Expedia guest review

8/10 Very good

I liked that there was a small fridge and coffee pot in the room,the wifi was fast. Overall housekeeping didn’t do a great job and there was a bad odour coming from bathroom sink which I fixed by putting a wet wipe over drain!
13-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed at 8 different places during our trip to Mexico and this one was outstanding!!! They offer so many lovely additions. The property was gorgeous, jungley, with a beautiful swimming pool. There was an opportunity for a free relaxation massage each day, bikes we could borrow, food in the morning and in the evening, and the best coffee we had in Mexico! The bed was a bit hard, but we appreciated that it was a King since we are both tall and our feet often hang off the end of Mexican queen sized beds. We'd love to return for another visit!
4-night romance trip
Verified Expedia guest review

2/10 Poor

DO NOT BOOK UNDER ANY CIRCUMSTANCES
Regardless of our having made our reservation in advance, we arrived to the employee informing us that they had no room available for us. Instead, they said that we had to hire a taxi to travel across town to another hotel. We also learned that this hotel owner OFTEN double-books hotels.com bookings. We highly recommend that hotels.com immediately stop doing business with the hotel owner who has proven himself to be unreliable and disrespecting of contractual responsibilities.
Elinor, 1-night romance trip
Verified Hotels.com guest review