Park Plaza County Hall London - London

The room was very small. One of the two twin beds was a sofa bed hence not comfortable. Not value for money. 

This hotel is mostly fine. Staff are helpful and friendly but the rooms are on the small side and looking a bit tired and in need of an update, especially the televisions. The bathroom was OK but the showers need better maintenance due to London's hard water problem and more thorough cleaning. Overall I found the room perfectly adequate but certainly overpriced and a little disappointing. There was a Premier Inn around the corner on York Road that would be much better value and have bigger rooms and better beds.

This was a perfect location for our one night stay in London. Everyone was very friendly and helpful. They held our luggage for the day as we were earlier to arrive than check in. Will be back!

Awesome location. Breakfast is good. Well run machine. Staff are awesome!!!

For a 4.5-5 star hotel, I had high expectations for the Park Plaza County Hall, especially because for the service I received, I know I could have stayed at a much less expensive hotel. I would not stay here again. Starting at check-in, I was disappointed. Although I recognized because I picked a standard room, there was a chance I would not have a 100% picturesque view, I NEVER would have expected to have no choice but stay in a tiny room (not as pictured or advertised) with it's only window facing the hotel interior elevators. The blinds were closed the entire time as it felt like an invasion of privacy I never agreed or willingly paid for. To make matters worse, the staff struggled to understand my American accent. On multiple occasions, with room service or requesting our essentials needing replenishment in the room, my requests were not immediately fulfilled and took significant back and forth to be resolved. When I return to London, I will not be staying here.