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Room options

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite

Desk, iron/ironing board, free WiFi, bed sheets

Junior Studio Suite

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Queen Beds

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

At a glance

Hotel size

  • 105 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • Guests may be subject to health screenings for COVID-19 at the property.
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • On-site car hire
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Reviews

7.4

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Helen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Helen, 1-night trip
Verified Expedia guest review

8/10 Very good

Good value
One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
NancyLee, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Good place for short stay in Sandakan
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
NancyLee, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
4-night trip
Verified Hotels.com guest review

8/10 Very good

Convenient location
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Janice, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Can you take the bad with the good?
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Inge, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Big, clean and comfy
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Scott, 1-night trip
Verified Hotels.com guest review

6/10 Good

We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
1-night family trip
Verified Expedia guest review

4/10 Fair

Inaccurate information.
Your Home-Page information is an exhaustive and inaccurate example. I ask for this hotel before reservation from their homepage at "Contact Us". I asked for this hotel which room grade available to use bath-Tub. But I received Answer from them only before day. If I have exact Information before reserve,I can get a room with bathtub as same price.
2-night trip
Verified Hotels.com guest review