The staff was very friendly and helpful. The windows needed cleaning, the hallways and stairwell needed vacuuming, and the parking lot is incredibly cramped. The biggest reason I only gave them 4 stars (generous rating, BTW) is the fact I was trapped in the elevator for 5 of the most terrifying minutes of my life. It is an old, tiny, wooden elevator, with nowhere or no way to escape, and it STOPPED and FROZE UP on me for what felt like an eternity but was probably only 5 minutes. I was absolutely horrified and very shaken afterward. You don't know how claustrophobic you are until you have experienced being trapped in a tiny box, with no way of escaping. From that point on, it was the stairs only for me the rest of the stay. You couldn't pay me to use that elevator again. I would honestly suggest to any and all to definitely NOT use that elevator, no matter what. You do NOT want to go through what I went through.