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All properties in Punta Sam, Quintana Roo, Mexico

Excellence Playa Mujeres - All Inclusive - Adults Only

Adults-only beachfront property with spa, near Mujeres Beach

  • Free buffet breakfast, free WiFi, and free parking
From
S$773

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  • Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres - All Inclusive - Adults Only
  • Beach
  • Beach
  • Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres - All Inclusive - Adults Only. Image 1 of 66.
1 / 66Excellence Playa Mujeres - All Inclusive - Adults Only
Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, 77400, QROO, Mexico
9.4.Exceptional.
  • Great service, great food. Very well done. Happy to serve attitude from everyone. One of…

    Jun 2, 2021

  • This is the best all inclusive ever. Great service!!! Amazing location. This hotel is…

    May 18, 2021

See all 1,473 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 450 guestrooms
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 7 poolside bars
  • Full-service spa
  • 7 outdoor pools

What’s around

  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Playa Mujeres Golf Club - 32 min walk
  • Punta Sam Beach - 13 min walk
  • Punta Sam Ferry Terminal - 21 min walk
  • El Meco Archaeological Site - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite Spa or Pool View
  • Junior Swim Up Suite Spa or Pool View
  • Two-Story RooftopTerrace Suite Spa or Pool View
  • Excellence Club Junior Suite Ocean View
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front
  • Excellence Club Junior Swim Up Suite Pool View
  • Excellence Club Junior Suite Pool View
  • Terrace Suite With Plunge Pool
  • Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test
  • Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Junior Swim Up Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front + Free On-Site Covid 19Test
  • Junior Swim Up Suite Spa or Pool View + Free On-Site Covid-19
  • Jr. Suite Spa or Pool View + Free On-Site Covid-19 Test
  • Terrace Suite With Plunge Pool + Free On-Site Covid-19 Test
  • Two-Story RooftopTerrace Suite Spa or Pool View + Free On Site Covid-19 Test

Location

Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, 77400, QROO, Mexico
  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Playa Mujeres Golf Club - 32 min walk

What’s around

Landmarks

  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Playa Mujeres Golf Club - 32 min walk
  • Punta Sam Beach - 13 min walk
  • Punta Sam Ferry Terminal - 21 min walk
  • El Meco Archaeological Site - 2.5 mi / 4 km
  • Cancún Underwater Museum (Cancún) - 2.7 mi / 4.3 km
  • Garrafon Natural Reef Park - 5.7 mi / 9.1 km
  • Norte Beach - 6.3 mi / 10.1 km
  • Las Americas Cancun Mall - 6.9 mi / 11.1 km
  • Market 28 - 7.5 mi / 12.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

At a glance

Size

  • 450 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking

Other information

  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Barbecue grills
  • Water dispenser

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Dining

Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.

The Grill - This beach steakhouse serves lunch and dinner. Open daily.

Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

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Policies

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Excellence Playa Mujeres - All Inclusive - Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 7 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 10 onsite restaurants, featuring beachfront dining, international cuisine, and garden views.
  • No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
  • Have fun with onsite activities like kayaking, sailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 7 outdoor swimming pools. Excellence Playa Mujeres - All Inclusive - Adults Only also has 7 poolside bars, 11 bars, and a private beach, as well as a 24-hour fitness center, a sauna, and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Stellar Stay!

    This place was amazing. I never take time to do reviews but thought it was necessary for this property. The staff were absolutely phenomenal. The food was great. Attracted an awesome group of people from all walks of life.

    W F, 1 night trip with friends, Apr 17, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Not much excellence...at the excellence.

    This hotel was absolutely not a 5 star. Maybe it was when it opened nearly 15 years ago. This place needs a serious aesthetic upgrade, offers none of the touches you would expect at a modern 5 star resort. The service is good, food is slightly above average at best, the restaurants look drab and forgotten. Would not recommend going here ever. Find a newer resort built in the last 5 years.

    Tamon, 3 night trip, Mar 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love this place. Came for my honeymoon 11 years ago and went to a few other all inclusiveis in between and we decided to come back. Not much has changed. Still a top notch resort. The amount of options and entertainment are pretty hard to beat compared to most. The food wasn’t a great as it was 11 years ago but nothing to complain about either. But truly a 5 star place. If the food was a notch better it would be a waste of time to even try anywhere else. But we will be back again for sure and won’t wait 11 years this time.

    4 night romance trip, Mar 11, 2021

    Verified Expedia guest review

  • 4.0.Fair

    HOtel has low end drinks at bars, only at excellence club they have premium drinks (Comparable resorts do offer premium drinks at all bars even at pool bar) restaurants are average, nothing outstanding like other comparable resorts (Secrets, Unico, etc)

    3 night family trip, Mar 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel was amazing the staff was super nice the food was excellent I LOVED IT will deff recommend this hotel.

    3 night romance trip, Feb 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean and beautiful place. Nicest staff I’ve ever come across.

    4 night romance trip, Feb 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was very friendly and there to make your stay exceptional. We went for our anniversary and the concierge, Armando, made sure to make our day very special. We loved the attentiveness and the cleanliness of the resort.

    5 night romance trip, Feb 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic! Staff went above and beyond expectations everyday!

    8 night romance trip, Feb 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Every single detail was thought about and taken care of before we could even say it out loud. My husband planned our next trip two days into the first one!

    6 night romance trip, Feb 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was amazing and accommodating. The property was beautiful and the nightly shows were awesome especially the fire show.

    5 night trip with friends, Feb 14, 2021

    Verified Expedia guest review

See all 1,473 reviews