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Collection O Hotel Del Portal, Puebla

Photo gallery for Collection O Hotel Del Portal, Puebla

Breakfast, lunch and dinner served, Mexican cuisine
Superior With View | Balcony
Front of property
Family Room | In-room safe, desk, iron/ironing board, free WiFi

Overview of Collection O Hotel Del Portal, Puebla

Collection O Hotel Del Portal, Puebla

3.5 star property
3.5-star hotel in Puebla Historic Center with restaurant and bar/lounge

7.6/10 Good

455 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Restaurant
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000

Guests rated this location 9.2/10 - Wonderful

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Valet parking
  • Room service
  • Business centre
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • Vending machine
  • Laundry service
For families
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift

Room options

About this area

What's nearby

  • In Puebla Historic Center
  • Puebla Cathedral - 2 min drive
  • Zocalo Square - 3 min drive
  • Cuauhtemoc Stadium - 6 min drive
  • Angelopolis Commercial Center - 19 min drive
  • Great Pyramid of Cholula - 16 min drive
  • Africam Safari - 20 min drive
  • Val´Quirico - 22 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 44 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk


  • Starbucks - 2 min walk
  • The Italian Coffee Company - 1 min walk
  • Vittorio's - 1 min walk
  • Café & Tocino - 1 min walk
  • La Porfiriana - 1 min walk

About this property

Collection O Hotel Del Portal, Puebla

Collection O Hotel Del Portal, Puebla puts you 4.3 mi (6.9 km) from Angelopolis Commercial Center. For a bite to eat, guests can visit LA NOGADA, which serves Mexican cuisine and is open for breakfast, lunch and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli and a terrace. Fellow travellers say great things about the helpful staff and restaurant.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site valet parking (MXN 80 per day; includes in/out privileges)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business centre
  • Meeting room
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Built in 1700
  • Safe-deposit box at front desk
  • Terrace
  • Banquet hall


  • Lift


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Fan
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


LA NOGADA – This family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds


  • Valet parking costs MXN 80 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


<p>There is limited hot water on site. </p><p>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

del Portal
del Portal Puebla
Hotel del Portal
Hotel del Portal Puebla
Hotel Portal Puebla
Portal Puebla

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Collection O Hotel Del Portal, Puebla?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Collection O Hotel Del Portal, Puebla?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Collection O Hotel Del Portal, Puebla?
Yes. Valet parking costs MXN 80 per day.
What are the check-in and check-out times at Collection O Hotel Del Portal, Puebla?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Collection O Hotel Del Portal, Puebla?
Yes, LA NOGADA offers Mexican cuisine.
What's the area around Collection O Hotel Del Portal, Puebla like?
Collection O Hotel Del Portal, Puebla is in Puebla Historic Center, a short 2-minute walk from Zocalo Square and 4 minutes' walk from Puebla Cathedral. Travellers say that the area is walkable and good for shopping.







Staff & service




Property conditions & facilities




8/10 Very good

Verified Expedia guest review

6/10 Good

Rooms were clean, decent size. Only 2 complainss are receptionist took about 15 minutes to help us out (we were the first in line)because she was getting report from previous receptionist. I wouldn't complain but they notices there were at least 5 people in line and it was obvious not the time to give report. Second complaint is that this morning when I was getting in the shower there was NO hot water. It's cold during this time of season so to have no hot water is absurd.
Gloria, 1-night trip
Verified guest review

10/10 Exceptional

Was fine
Daniel, 2-night trip
Verified guest review

8/10 Very good

Michael, 1-night trip
Verified guest review

8/10 Very good

RICARDO, 1-night trip
Verified guest review

10/10 Exceptional

Jose, 1-night trip
Verified guest review

10/10 Exceptional

This was our first time coming to Puebla and honestly we could not of chosen a better place. It was right in the center where all food is and easy access to tours. On Friday night they had karaoke. The service is as great and I liked that they provided bottled water.
Marcos, 2-night romance trip
Verified Expedia guest review

6/10 Good

Rick, 1-night trip
Verified Expedia guest review

4/10 Fair

The room was very unsatisfactory. Located in the back of the hotel it’s only window was opaque and opened on to an open area with lots of ventilation equipment that made noise all night. Only the top 1/3 of the window opened and that was a slider so the opening was no more than 18 inches by 12 inches, if that. It did not allow in enough air to cool the room at all. There was no air conditioning which in this climate is not usually a problem given the cool nights. But with such a tiny opening there was no way to get enough air. Maybe these are the rooms they reserve for folks who book through Expedia.
Martin, 1-night romance trip
Verified Expedia guest review

6/10 Good

The hotel needs maintenance, the curtains did not even cover the window, they were smaller than the window and all the light from the street came in, the bathroom needs maintenance or remodeling, our room did not have a view of the baseboard even though it was a deluxe room.
Albert, 1-night family trip
Verified Orbitz guest review