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Mercure Surabaya Grand Miram

Photo gallery for Mercure Surabaya Grand Miram

Outdoor pool
Exterior
Superior Room, 2 Single Beds | Premium bedding, free minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; international cuisine
Reception

Overview of Mercure Surabaya Grand Miram

Mercure Surabaya Grand Miram

4.0 star property
4-star hotel in Surabaya with 3 restaurants and outdoor pool
7.8 out of 10 Good
7.8/10 Good

71 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Valet parking
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 3 min drive
  • Pakuwon Mall - 11 min drive

Getting around

  • Surabaya (SUB-Juanda) - 34 min drive
  • Surabaya Pasar Turi Station - 13 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Tandes Station - 14 min drive
  • Ngagel Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • McDonald's - 4 min walk
  • McDonald's - 4 min walk
  • Hoka Hoka Bento - 4 min walk
  • Cafe Endok Ceplok - 12 min walk
  • Bubur Ayam Elisabet KOE - 5 min walk
Map

About this property

Mercure Surabaya Grand Miram

Mercure Surabaya Grand Miram offers an airport shuttle (available 24 hours) for IDR 220000 per vehicle one way. Guests can indulge in hot stone massages, aromatherapy or reflexology, and Trimurti Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights at this upmarket hotel. Fellow travellers say good things about the pool and helpful staff.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 257 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 30000 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5 AM–11 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Trimurti Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Lan Hua Chinese Restoran – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe – This café specialises in international cuisine and only serves dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu – This restaurant specialises in Japanese cuisine and only serves dinner. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 149000 for adults and IDR 74500 for children
  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Parking

  • Valet parking costs IDR 30000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Does Mercure Surabaya Grand Miram offer free cancellation for a full refund?
Yes, Mercure Surabaya Grand Miram does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Surabaya Grand Miram?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Surabaya Grand Miram?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Surabaya Grand Miram?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Surabaya Grand Miram?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Mercure Surabaya Grand Miram?
Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one way.
What are the check-in and check-out times at Mercure Surabaya Grand Miram?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Mercure Surabaya Grand Miram and nearby?
Mercure Surabaya Grand Miram has an outdoor pool, a sauna and a health club, as well as a picnic area and a garden.
Are there restaurants at or near Mercure Surabaya Grand Miram?
Yes, there are 3 on-site restaurants, featuring international cuisine, pool views and poolside dining.
What's the area around Mercure Surabaya Grand Miram like?
Mercure Surabaya Grand Miram is in the heart of Surabaya, a short 18-minute walk from Surabaya Zoo and 14 minutes' walk from Taman Bungkul. Our travellers say that the local area is very central.

Reviews

7.8

Good

7.7/10

Cleanliness

7.9/10

Staff & service

8.0/10

Amenities

7.3/10

Property conditions & facilities

Reviews

8/10 Very good

I, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
3-night trip
Verified Expedia guest review

8/10 Very good

After all just 👌
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
KEKWEE, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

MacKenzie, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, decent price, close to downtown, friendly staffs.
5-night trip
Verified Expedia guest review

8/10 Very good

The hotel is value for money
Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
mohamed, 1-night trip
Verified Expedia guest review

8/10 Very good

Family trip
Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Eko, 1-night trip
Verified Expedia guest review