11 January 2023
Arrived at the hotel around 8:30pm (late flight), and the hotel doors were all closed. Didn’t have a phone so had to ask a taxi driver to call the number on the door. The owner said he would be there in about 4 minutes but kept us waiting in the cold for 35 minutes. I asked someone again to call and finally he showed up, was rude and didn’t even apologize. Showed us to our room and give us two keys, one for the room and one for the building as we were the only guests in the hotel. Then he left. There was no manager/owner or reception available after 8pm everyday. The breakfast was poor and should be avoided. There are nice places that offer great breakfast with 5 minutes walk. I wanted to cancel but hotel.com support told me I couldn’t cancel once I checked-in and I may not be able to get a refund. So, I had to stay the 4 nights.
Shafiqs, 4-night trip
Verified Hotels.com guest review