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Hanoi Victor Gallery Hotel & Spa

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near St. Joseph's Cathedral of Hanoi

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Hanoi Victor Gallery Hotel & Spa

Photo gallery for Hanoi Victor Gallery Hotel & Spa

Reception
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Free daily buffet breakfast
Reception
Designer toiletries, hair dryer, dressing gowns, slippers

Overview of Hanoi Victor Gallery Hotel & Spa

8.6 out of 10 Fabulous
8.6/10 Fabulous

Property highlights

  • Free breakfast
  • Airport transfer
  • Spa
  • Air conditioning
  • Free WiFi
  • Gym
Map
95B Hang Gai Streets, Hang Gai ward,, Hoan Kiem District,, Hanoi, 100000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Free babysitting
  • Fitness centre
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Business centre
  • Airport pick-up service
  • Train station pick-up service
For families
  • Children stay free
  • Babysitting (free)
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Family Room, 2 Bedrooms, 2 Bathrooms, City View

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Gallery Room, 1 King Bed, Balcony, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Gallery Room, 1 King Bed, Balcony, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Royal Room, 1 King Bed, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Balcony, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Panoramic Room, 1 King Bed, Balcony, City View

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Bathtub, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Honeymoon Room, 1 King Bed, Bathtub, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double or Twin Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Double or Twin Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Double or Twin Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Premium Double or Twin Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 7 min walk
  • Hanoi Old Town Night Market - 1 min drive
  • Thang Long Water Puppet Theatre - 1 min drive
  • St. Joseph's Cathedral of Hanoi - 1 min drive
  • Dong Xuan Market - 2 min drive
  • O Quan Chuong - 2 min drive
  • Hanoi Opera House - 2 min drive
  • Ho Chi Minh Mausoleum - 3 min drive
  • West Lake - 3 min drive
  • Vietnam National Convention Center - 10 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive
  • Hanoi Van Dien Station - 10 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 16 min walk
  • Airport pickup service
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • Pizza 4P's - 3 min walk
  • Pizza 4P - 13 min walk
  • Duong's 2 Restaurant & Cooking Class - 8 min walk
  • Hong Hoai's Restaurant - 6 min walk
  • Bánh Mì 25 - Hàng Cá - 7 min walk
Map

About this property

Hanoi Victor Gallery Hotel & Spa

Hanoi Victor Gallery Hotel & Spa puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport pick-up service (available 24 hours) for VND 450000 per vehicle. Guests can visit the spa to indulge in deep-tissue massages or manicures and pedicures, and Victor Vietnamese serves breakfast, lunch and dinner. A bar/lounge, a fitness centre and a snack bar/deli are other highlights at this luxurious hotel.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
On-site PCR COVID-19 testing is available for a VND 1500000 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Free babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

  • On-site self-parking (VND 10 per day)

Transfers

  • Airport pickup on request (available 24 hours a day)*
  • Train station shuttle on request (available 24 hours a day)*
  • Bus station shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Tea service at check-in
  • Free daily reception
  • Shared microwave
  • Shared fridge
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free babysitting
  • Children's menu
  • Outlet covers

What to do

  • Bike tour information
  • Bike rentals nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2021
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • Art gallery on-site
  • Full-service spa
  • Massage/treatment rooms
  • Lockers available

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage

Freshen up

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • LED light bulbs
  • Local maps

Special features

Spa

Victor wife Spa has 1 treatment room. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is open daily.

Dining

Victor Vietnamese – This family restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 450000 per vehicle. Maximum occupancy 4
  • Train station pick-up, train station drop-off and bus station shuttle services are offered for an extra charge
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Rollaway beds are available for VND 699000.0 per day
  • Airport shuttle service for children up to age 5 costs VND 299000

Parking

  • Self-parking costs VND 10 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

On-site PCR COVID-19 testing is available for a VND 1500000 fee; reservations are required for on-site testing.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Property registration number +8498567533

Also known as

Hanoi Victor Gallery & Hanoi

Frequently asked questions

Does Hanoi Victor Gallery Hotel & Spa offer free cancellation for a full refund?
Yes, Hanoi Victor Gallery Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hanoi Victor Gallery Hotel & Spa?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hanoi Victor Gallery Hotel & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hanoi Victor Gallery Hotel & Spa?
Yes. Self-parking costs VND 10 per day.
Is an airport shuttle service offered by Hanoi Victor Gallery Hotel & Spa?
Yes, a shuttle from the airport to the hotel is available. The charge is VND 450000 per vehicle.
What are the check-in and check-out times at Hanoi Victor Gallery Hotel & Spa?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hanoi Victor Gallery Hotel & Spa and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a fitness centre and spa services.
Are there restaurants at or near Hanoi Victor Gallery Hotel & Spa?
Yes, there's an on-site restaurant, Victor Vietnamese.
What's the area around Hanoi Victor Gallery Hotel & Spa like?
Hanoi Victor Gallery Hotel & Spa is a short 7-minute walk from Hoan Kiem Lake and 4 minutes' walk from Hanoi Old Town Night Market.

Reviews

8.6

Fabulous

7.8/10

Cleanliness

8.4/10

Staff & service

10.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Good

Not what you expect
Hotel is significantly aged. Also i didn't get the room that actually booked. When i asked why, i was told that someone else is there. When checked in the person in the counter printed a paper with wrong room title and told me that i booked that. But then when i re-checked the photos, i think they actually not what they are in reality. Staff members they were very polite, but i know what i booked in advanced and that was very wrong from hotel side. (Not from hotels.com, is great, just from actually hotel management. I don't know when i ll come again at Hanoi but definitely not the hotel that i will look to stay again.
Nikolaos, 2-night trip
Verified Hotels.com guest review

8/10 Very good

short stay
breakfast can be improved. allow for early check in. good location.
Felix, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

JUNHO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lanhuong, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Poor customer service + no gym
Had a 6 night stay here, we arrived and we’re given a room upgrade specifically mentioning all 6nights ( available with hotels.com) The next day we were rudely woken up early with them demanding us to move rooms. Their reason being that the upgrade was for 1 night. We’re well versed in staying at hotels with room upgrades and this has never happened. We later found out the reason they upgraded us was only because our room wasn’t available the night before and that the upgraded room was now booked for other customers which means- they run their business by double booking rooms that they don’t actually have and are willing to inconvenience you and force you to move rooms when you have already settled in. Another annoying and unprofessional this is their cleaners insist on entering your room when the Symbol on the door says “no house keeping in red” How can you make it any clearer that you do not want them to enter the room. There are no gym facilities at all. The pictures are not real. The bath tub looks great, but there was never enough hot water to fill it even 25% of the way up. After midnight they lock the hotel doors and you have to wake up the staff who are sleeping in the lobby. We always felt bad for them. There should be a better system
Adam, 6-night trip
Verified Hotels.com guest review

6/10 Good

David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The photos of the hotel online look way better than the actual place does in person. The photos look like they were taking recently but the hotel is actually much older and more worn. I suspect the photos are heavily altered. The location and service are great. The comfort and feel of the hotel are not so good. The walls look aged and need repainting and repair. The refrigerator doesn't work because it's 12 years old... It's both too old to fix and they don't have any plans to replace them. The hair dryer barely functions and a couple of the lights didn't work. The bed was not comfortable. Pillows looked and felt old. And that was pretty much the summary of what the hotel is like. The bathroom also was dirty, it seems like they don't clean the bathroom hardware and the faucets. I would not return to this hotel despite the good service primarily because the accommodations need some updates. There's a lot of other hotels in this area that you can choose from instead
Aaron, 5-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel is so old and dirty. I arrived to their hotel around 5pm, they still don’t make up the room for me then asked me to wait. I couldn’t sleep that night because they didn’t change bed sheet and pillow case, they smell so bad.
Tien, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good breakfast. Good value for money hotel. Nice people.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. The room is clean and comfortable. Great service and staff are very friendly and helpful. Will book again for my next trip.
Myoe, 1-night family trip
Verified Hotels.com guest review