Found a better price?
Let us know and we’ll match it.More infoOpens in a new window
All-inclusive beachfront property with spa, near Nuevo Vallarta Beach
Very good customer service , very nice, very polite
Nov 24, 2020
Stay was nice, but too full during a pandemic. The room were clean, they did enforce…
Nov 23, 2020
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The food good drinks and the poolside waitress the service excelente breakfast good
Jesús, 6 night romance trip, Nov 22, 2020
Verified Expedia guest review
The hotel in general is well kept and beautiful; however, the food in the buffet is not very good and always the same theme "International". The junior suite was very noisy, there is this annoying noise coming from some kind of plumbing (like running water) although it was reported no one got back to us and we had to deal with it for all our staying. If their suites have this issue, I am just wondering how their normal rooms are.
BlancaN, 4 night family trip, Nov 5, 2020
Verified Expedia guest review
Very clean in general. Employees wore masks and enforced the guests too as well when entering restaurants, ordering food/drinks, and walking around. The employees were very helpful. My husband lost his phone in the van and it was returned to us the next morning! Great service. Only complaint is that there wasn’t an adults only pool and there were kids everywhere. Overall, had a great time and definitely will consider coming back!
6 night trip with friends, Oct 28, 2020
Verified Expedia guest review
The room was cool but always humid. Everything stayed damp. The shower preassure would cut out and scoulding hot water would come out. It could be very dangereous. The bed was not comfortable and the pillows were tiny and thin. There is little shade and few umbrellas for the beach and pool. The water in the pools will be very warm. Lots of families and kids. 90% families with kids running around everywhere dining, pools, lobby, bars. Buffet was up and down. Wednesday was great but the other days were blah. Breakfast was the worst unless you like migas. Migas was in at least 5 stations every breakfast. Diner restaurants were good. Avoid the Steakhouse. The pools and beaches were covered in litter. The staff couldnt keep up with the litter. There were a few great moments and I could see everyone trying to normalize the experience but with some many kids it was a crowded, hot, messy, and damp experience that I wish I had skipped.
John, 5 night trip with friends, Oct 25, 2020
Verified Hotels.com guest review
Es un buen hotel, con buenas amenidades, sin embargo si hay que caminar bastante por que es muy grande
Sergio Adrian, 3 night family trip, Oct 23, 2020
Verified Hotels.com guest review
Service was good, place could use a major update!! Night we checked in was a nightmare!!! Rest of the stay was ok.
3 night romance trip, Oct 15, 2020
Verified Travelocity guest review
the service and the food and the cleaning of the whole
Javier, 2 night trip with friends, Oct 14, 2020
Verified Expedia guest review
The property it’s nice enough for the price paid. The rooms are medium size but the restroom gets very hot and humid because the ac AC doesn’t get in there. They are taking good safety measurements for the pandemic having hand sanitizer everywhere and taking everyone’s temperature but the main restaurant is a buffet and everyone’s serves themselves so everyone touches the same spoons and that’s very dangerous due to the situation we currently live with the pandemic. The food at that restaurant (main one) was not good and repetitive. Also there is 4 swimming pools and at a certain point during the day they’re very full so once again not safe.
Tania, 4 night family trip, Oct 12, 2020
Verified Expedia guest review
I was expecting the resort rooms to be more updated. Comforters were old, the room smelt of mold, and weren’t as appealing as the photos. The restaurant were not of my liking as well, other than one of them. Overall I personally would not return to this resort.
3 night trip with friends, Oct 12, 2020
Verified Hotels.com guest review
The hotel was full bugs the staff was rude and the food was terrible
7 night trip with friends, Oct 11, 2020
Verified Orbitz guest review