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All properties in Pondicherry, India
1 room, 2 adults

The Promenade - Pondicherry

4-star4 stars
23 Goubert Avenue Pondicherry - 605 001, Pondicherry, Pondicherry, 605001, India

Upscale beach hotel with spa, near Sri Aurobindo Ashram
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • This was one of my worst experiences that I’ve had. For a hotel that was priced higher…Feb 13, 2020
  • Amazing location & impeccable service. Hotel refurbishment overdue...Feb 11, 2020

The Promenade - Pondicherry

More Info: 6823 2342

  • Deluxe Double or Twin Room, 1 King Bed, Sea View
  • Deluxe Double Room

What’s around The Promenade - Pondicherry

Landmarks

  • In White Town
  • Sri Aurobindo Ashram - 14 min walk
  • Pondicherry Promenade Beach - 1 min walk
  • Pondicherry Lighthouse - 9 min walk
  • Pondicherry Museum - 9 min walk
  • Government Place - 10 min walk
  • Raj Niwas - 11 min walk
  • Sacred Heart of Jesus - 11 min walk

Getting around

  • Chennai Intl. Airport (MAA) - 135 min drive
  • Pondicherry (PNY) - 12 min drive
  • Pondicherry-Puducherry Station - 11 min walk
  • Pondicherry Villiyanur Station - 23 min drive
  • Varakalpattu Station - 37 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 38 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Parking

  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site
  • Raised toilet seat
  • Grab bar - near toilet
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Serena Spa has 3 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a steam room.

The spa is open daily.

Dining

Lighthouse - Overlooking the ocean, this restaurant specializes in barbecue and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Blueline - Overlooking the ocean, this coffee shop specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.

Risque - Overlooking the ocean, this bar specializes in international cuisine and serves light fare only. Open daily.

The Promenade - Pondicherry’s small print

Also known as

  • Promenade Hotel Pondicherry
  • The Promenade Hotel Pondicherry
  • Promenade Pondicherry
  • The Promenade Hotel Pondicherry
  • The Promenade Hotel
  • The Promenade Pondicherry

Policies

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Guests who are foreign nationals must present a valid passport and visa.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7:00 AM to 7:00 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • Christmas Eve (24 December) Gala Dinner per adult: INR 4750
    • Christmas Eve (24 December) Gala Dinner per child: INR 2750 (from 6 to 12 years old)
    • New Year's Eve (31 December) Gala Dinner per adult: INR 4750
    • New Year's Eve (31 December) Gala Dinner per child: INR 2750 (from 6 to 12 years old)

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Rollaway beds are available for INR 1500 per night

    Continental breakfast is offered for an extra charge of INR 520 per person (approximately)

    Airport shuttle service is offered for an extra charge of INR 5000 per room (one way)

    Train station pick-up service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for The Promenade - Pondicherry

    • Does The Promenade offer free cancellation for a full refund?
      Yes, The Promenade does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at The Promenade?
      Sorry, there's no parking at The Promenade.
    • Is there a pool at The Promenade?
      Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 7:00 PM.
    • Are pets allowed at The Promenade?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at The Promenade?
      You can check in from 2:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near The Promenade?
      Yes, there's an onsite restaurant that serves barbecue.
    • Is airport shuttle service offered by The Promenade?
      Yes, an airport shuttle is available. The charge is INR 5000 per room one way.

    Recent reviews

    Good 7.0 From 49 reviews

    Good 6.0
    Not worth the price!
    The Promenade Hotel location is perfect as it is right on the promenade in the French Quarters. The hotel is 15 years old and is very dated and needs some serious renovations, considering their room rates. Amenities were of very poor quality and i had to ask for the hand towels to be replaced as they had black marks on them. The other issue is the noise factor as a result of the proximity to the promenade which goes on till very late at night. On the other hand, the staff is excellent, attentive and very helpful. On the whole a bit pricey for the quality of the property. I would not stay there again or recommend it to anyone.
    sunanda, us3 night family trip
    Poor 2.0
    Worst hotel I ever stayed. Zero value for money
    This hotel is not worth listing on your website. The rooms are very bad . No maintenance is being done of hotel at all. I will strongly recommend ypu tobtemove this hotel from your listing.
    Vibhas Kumar, in3 night family trip
    Good 6.0
    Overall not a good value for money
    The location is great but the hotel needs better maintenance ! My room had a big mirror completely damaged by humidity, which makes the room look cheap and not well taken care of. For the price I would have expected a better decor in the room: the leatherette is really looking cheap, the wooden floor was completely scratched. It's a pity because the hotel has a great potential !
    Sophie, in1 night business trip
    Very good 8.0
    Great Staff
    Staff was so friendly and they even offered special food for kid. Breakfast was good but it could have been better and It would have been great if the sea view rooms are with a balcony but still, it is worth for the pleasant stay.
    shadrick, us2 night family trip
    Good 6.0
    Promenade
    Was looking forward to the spa/massage which was a big disappointment. But the hotel is very well located and has very nice staff!
    Leena, in1 night business trip
    Exceptional 10.0
    The hotel is very conveniently located. Service is amazing. The Blue Line restaurant was wonderful - we had lunch there and really enjoyed all the entrees we got. The breakfast buffet was also amazing and very fresh! Will definitely stay again if I’m in the area again
    us1 night trip with friends
    Very good 8.0
    Great location
    Staff went out of their way to look after us, arranging for us to be collected from Chennai then driven to our next hotel.Great location, with fabulous view from rooftop bar/restaurant. Very good breakfast buffet.
    gb2 night romance trip
    Fair 4.0
    Expensive and old-bad maintained hotel
    Hotel to avoid despite a very good location. It's old fashioned, need to be refurbished totally. Room was dirty, equipment like telephone, safe box, not working. You need to ask for sevral times before somebody will take these problems in account. Very bad isolation so noisy at the point it's difficult to sleep if there's neighbors room watching TV or if there is some music outside (avoid first floor street side with the bar located in floor -1). Compare to others hotel or pension, the price is elevated and not corresponding to a 4* hotel. It is equivalent to a 2* star hotel maximum
    Ludovic, in2 night business trip
    Good 6.0
    We stayed for 2 nights. TV was not working for the entire duration of our stay. Tough to keep the kid entertained during the evenings. The Swimming Pool was closed the next day till Noon for maintenance. The sofa in the room was broken and the window opened out to a big green net fence. They eventually changed our room after much persuasion. This was a bigger room with a view of the street. However, the TV still would not work. The view of the Ocean from both the restaurants is very nice. The staff are generally helpful and accommodating.
    inFamily trip
    Exceptional 10.0
    First trip to Pondy!
    The staff was excellent at what they do! This might be one of the best places to stay in Pondicherry. They dint have parking space, But they have valet services free of charge to park you car in a safe place. IT is exactly the same as in the images, facing towards the beach.almost 4-5 of the must visit places are at walking distance from this Hotel.
    Mark, us3 night romance trip

    The Promenade - Pondicherry

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