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Catalonia Privileged Maroma - All Inclusive

All-inclusive beachfront property with spa, near Maroma Beach

  • Free WiFi and free parking
From
S$280

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Beach. Image 1 of 84.
1 / 84Beach
8.6.Fabulous.
  • This hotel is more of a family hotel, you’ll still have fun if you’re going with friends…

    Jun 4, 2021

  • Armando and Rodrigo Cab were the best amongst the servers but the entire staff is…

    May 28, 2021

See all 672 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient

The following facilities or services will be unavailable from January 6 2021 to December 31 2021 (dates subject to change):
  • Children's club
  • Entertainment facilities
  • Supervised childcare
    • Free WiFi
    • Free parking
    • Pool
    • Non-smoking
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 404 smoke-free guestrooms
    • Daily housekeeping
    • On the beach
    • 6 restaurants and 3 bars/lounges
    • Full-service spa
    • Outdoor pool

    What’s around

    • On the beach
    • Maroma Beach - 2 min walk
    • Tres Rios Ecopark - 6.2 mi / 10 km
    • El Camaleon Mayakoba Golf Course - 6.4 mi / 10.3 km
    • Grand Coral Golf Riviera Maya - 8.4 mi / 13.6 km
    • El Manglar Golf Course - 3.5 mi / 5.6 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Privileged Superior
    • Privileged Romance

    What’s around

    Landmarks

    • On the beach
    • Maroma Beach - 2 min walk
    • Tres Rios Ecopark - 6.2 mi / 10 km
    • El Camaleon Mayakoba Golf Course - 6.4 mi / 10.3 km
    • Grand Coral Golf Riviera Maya - 8.4 mi / 13.6 km
    • El Manglar Golf Course - 3.5 mi / 5.6 km
    • Playa Xcalacoco - 9.1 mi / 14.7 km
    • Sanctuary of Hope and Time Capsule - 9.2 mi / 14.9 km
    • Quinta Avenida - 9.8 mi / 15.8 km
    • Mamitas Beach Club - 11.4 mi / 18.3 km
    • Playa del Carmen Main Beach - 11.4 mi / 18.4 km

    Getting around

    • Cancun Intl. Airport (CUN) - 40 min drive
    map

    At a glance

    Size

    • 404 rooms
    • Arranged over 3 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting/childcare*
    • Free children's club

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    At the property

    Taking the kids?

    • Children's club (free)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (free)

    Food and drink

    • 6 restaurants
    • 3 bars/lounges
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • Room service

    Things to do

    • Outdoor pool
    • Children's pool
    • Fitness facilities
    • Outdoor tennis courts - 2
    • Full-service spa
    • Spa treatment room(s)
    • Playground on site
    • Kayaking nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Nightclub
    • Spa tub
    • Steam room
    • Sauna
    • Arcade/game room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Laundry facilities
    • Luggage storage
    • Wedding services
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 6
    • Year Built - 2000
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    Languages Spoken

    • English
    • French
    • Italian
    • Russian
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan
    • Coffee/tea maker
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Turndown service

    Things to enjoy

    • Balcony or patio

    Freshen up

    • Partially open bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • Plasma TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Access via exterior corridors

    Special features

    All inclusive

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
    Activities and facilities/equipment
    All onsite activities and use of facilities and equipment are included.

    Water activities
    • Kayaking
    • Scuba-diving lessons
    • Snorkeling

    Land activities
    • Fitness facilities
    • Soccer
    • Tennis
    • Volleyball

    Lessons/classes/games
    • Aerobics
    • Dancing
    • Pilates
    • Water fitness
    • Yoga

    Entertainment
    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

    Spa

    Alegría SPA has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

    The spa is open daily. Guests under 18 years old are not allowed in the spa.

    Dining

    El Pajarito - Overlooking the garden, this buffet restaurant serves lunch and dinner.

    Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

    Adelita - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

    Grill - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

    Ayami - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

    Recreation

    On Site

    • Fitness facilities
    • Outdoor tennis courts -
    • Sauna
    • Spa tub
    • Steam room
    • Playground on site

    Nearby

    • Kayaking nearby
    • Scuba diving nearby
    • Snorkeling nearby

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Small print

    Also known as

    • Catalonia Maroma
    • Catalonia Privileged Maroma All Inclusive Playa del Carmen
    • Catalonia Privileged oma Incl
    • Catalonia Privileged Maroma All Inclusive
    • Catalonia Privileged Maroma - All Inclusive Playa del Carmen
    • Catalonia Maroma Privileged
    • Catalonia Privileged
    • Catalonia Privileged All Inclusive
    • Catalonia Privileged Maroma
    • Catalonia Privileged Maroma All Inclusive All-inclusive property
    • Privileged Maroma
    • Catalonia Playa Maroma Del Carmen
    • Catalonia Playa Maroma Hotel Playa Del Carmen

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Babysitting/childcare is available for an extra charge

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests under 18 years old are not allowed in the spa.

    This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards, and cash.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

    • A tax is imposed by the city: MXN 30 per accommodation, per night

    The charges below are included in the total price displayed:

    • Christmas Eve gala dinner fee for stays on 24 December
    • New Year's Eve gala dinner fee for stays on 31 December

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Catalonia Privileged Maroma - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool and a children's pool.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, there are 6 onsite restaurants, featuring Italian cuisine and garden views. Nearby restaurants include Terrace Tapas Lounge & Bar (11-min walk), Cirque Du Soleil Joya (3.6 mi), and Blue Fish (3.8 mi).
    • Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the spa tub. Catalonia Privileged Maroma - All Inclusive also has 3 bars, a nightclub, and an outdoor pool, as well as a sauna, a steam room, and an arcade.
    8.6.Fabulous.
    • 10.0.Exceptional

      Fun

      It flew by. A lot of fun. Great beach lounging area.

      Megan, 5 night trip, May 14, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Great overall stat and value !

      Great stay overall during Covid. Many precautions taken to make everyone feel safe and comfortable. Rooms are average, yet clean and of a nice size. Staff incredibly friendly and worked very hard to ensure our happiness, despite obvious challenges of being short staffed. Food options were fresh and flavorful, though somewhat limited. Pool was large and water was fantastic. Beach is gorgeous despite seaweed which the cleaned constantly. Tons of chairs/loungers and abundant shade from palm trees. A/C in room struggled at times. No major complaints !! Tips 1-plan an early dinner 6-730p to avoid not being able to get into any restaurants (no reservations) 2 - be patient and friendly. They work so hard ! 3 - ask for ice with drinks/water when being served 4 - expect to walk a but, pathway from lobby to rooms/restaurants/pool etc is a stretch through jungle 5 - you will see Goutis, Coaties, Iguanas and the occasional Monkey !

      Christina, 4 night family trip, May 11, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Good for family with children.

      My family enjoyed their stay. Our first all inclusive. The resort tried to satisfy everyone which can be difficult during COVID -19. We would return again.

      Rick, 9 night family trip, May 4, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great

      Everything was absolutely great! Beach is beautiful (no rocks in the water), coral reef 10 minutes away boat ride. Pool area and bar are awesome too. Lots of activities during the day (games, bingo, pool volleyball, etc.) Music or show almost every night. Food is great, lots of variety. Will come again.

      Miroslava, 5 night trip with friends, Apr 21, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Everything is amazing! Good food, nice rooms and lovely place!

      Victor, 4 night trip, Mar 19, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Had to walk a long way to get to my room ,had dinner at the grill not what I expected the steaks were over cooked and taste less , service was good at the restaurants that were open , buffet was good

      Steven, 5 night family trip, Mar 15, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      I booked the property putting my children's age on CheapTickets (6 and 16) and given a price. On my third day at the property Catalonia said I had to pay full price for my 16 year old son. (almost 500 dollars) I wish they would have told me on the first day and that Cheap tickes would have been aware of their age policies before I paid. When I asked Cheaptickets to look into it they gave me the runaround. I will never purchase a package from them again.

      5 night family trip, Mar 11, 2021

      Verified CheapTickets guest review

    • 4.0.Fair

      The pool was nice, the food was horrible. The food taste like plastic, it was soooo disgusting and out of the 10 or so restaurants this property has only two were operating the whole time so you are force to return to the same restaurant everyday. I requested my free upgrade since i am an expedia gold and this property was VIP, and although it was very empty they gave me nothing. My room smelled like sewer and it was far to get to from the lobby, I booked the superior privileged. I had troubles finding it in the beginning there was no welcoming team that escorted me to the room i had to figure it out! Lol. No extra perks for gold memebers just standard hotel coupons 😫I only stayed here one night it was so bad. I will NEVER return.

      1 night family trip, Mar 10, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Second time back to Catalonia Playa Maroma! The staff is wonderful and it’s very clean!

      3 night romance trip, Mar 3, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      We have been going there for 6 years and have stayed 8 times there. This year our phone provider was to have had us international calling and it didn’t work. Customer service stepped in and helped us out. We love this resort and have made many friends there.

      7 night romance trip, Mar 3, 2021

      Verified Expedia guest review

    See all 672 reviews