Guests
All properties in Cartagena, Bolivar, Colombia

Hilton Cartagena

Upscale beachfront resort with pool bar, near Bocagrande Beach

  • Free WiFi in lobby and free parking

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Avenida Almirante Brion, El Laguito, Cartagena, 130001, Colombia
8.4.Very good.
  • The best hotel I’ve been to! Clean and excellent service! The pools are amazing and the…

    Jul 6, 2021

  • Definitely was a great place to be on vacations, kind people and excellent service and…

    Jul 1, 2021

See all 537 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Dining options
Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 341 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 3 bars/lounges
  • 4 outdoor pools and 6 spa tubs
  • Breakfast available

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (free)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In El Laguito
  • Bocagrande Beach - 10 min walk
  • Palace of the Inquisition Cartagena Historical Museum - 2.7 mi / 4.4 km
  • San Felipe de Barajas Castle - 3.3 mi / 5.3 km
  • Rafael Nunez Museum and House - 3.6 mi / 5.8 km
  • Las Bovedas - 3.9 mi / 6.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Corner
  • Executive Room, 2 Queen Beds
  • Executive Room, 1 King Bed, City View
  • Room, 1 King Bed, Ocean View
  • Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed
  • Suite, 1 King Bed (Parlor)
  • Room, 2 Queen Beds, City View
  • Room, 2 Queen Beds, Ocean View
  • Presidential Suite, 1 King Bed
  • Suite, 1 King Bed (Parlor)
  • Room, 2 Queen Beds, Corner
  • Suite, 2 Queen Beds (Parlor)
  • Suite, 2 Queen Beds (Parlor)
  • Room, 1 King Bed, Accessible, City View (Parlor)
  • Room, 1 King Bed, Accessible, City View (Roll-In Shower)
  • Room, 2 Queen Beds, Accessible, Ocean View (Roll-In Shower)
  • Room, 1 King Bed, Accessible (Roll-in Shower)
  • Room, 2 Queen Beds, Accessible (Roll-In Shower)
  • Room, 1 Queen Bed (Barbie Theme)

Location

Avenida Almirante Brion, El Laguito, Cartagena, 130001, Colombia
  • In El Laguito
  • Bocagrande Beach - 10 min walk
  • Palace of the Inquisition Cartagena Historical Museum - 2.7 mi / 4.4 km

What’s around

Landmarks

  • In El Laguito
  • Bocagrande Beach - 10 min walk
  • Palace of the Inquisition Cartagena Historical Museum - 2.7 mi / 4.4 km
  • San Felipe de Barajas Castle - 3.3 mi / 5.3 km
  • Rafael Nunez Museum and House - 3.6 mi / 5.8 km
  • Las Bovedas - 3.9 mi / 6.2 km
  • National Aviary of Colombia - 26.9 mi / 43.2 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 14 min drive

At a glance

Hotel size

  • This hotel has 341 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 3
  • Spa services on site
  • Spa treatment room(s)
  • Tennis lessons on site
  • Volleyball on site
  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Waterslide
  • Tennis on site
  • Number of spa tubs - 6
  • Pool sun loungers

Working away

  • 24-hour business center
  • Number of meeting rooms - 14
  • Conference space
  • Conference space size (feet) - 25941
  • Conference space size (meters) - 2410
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1980
  • Elevator
  • ATM/banking
  • Garden

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch LCD TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

Dining

Las Chivas Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Pizza Al Forno - This family restaurant specializes in pizza. Open daily.

Pool Bar - This poolside bar serves lunch only. Open daily.

Sunset Grill - This beachfront bar specializes in regional cuisine and serves lunch only. A children's menu is available. Open daily.

Society Lobby Bar - Overlooking the garden, this lobby lounge serves light fare only. Open daily.

Recreation

On Site

  • Outdoor tennis courts -
  • Tennis on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Small print

Also known as

  • Cartagena Hilton
  • Hilton Cartagena Resort Cartagena
  • Hilton Cartagena
  • Hilton Hotel Cartagena
  • Cartagena Hilton Hotel
  • Hilton Cartagena Hotel Cartagena
  • Hilton Cartagena Hotel
  • Hilton Cartagena Resort
  • Hilton Cartagena Resort
  • Hilton Cartagena Cartagena

Optional extras

Buffet breakfast is offered for an extra charge of COP 65219 for adults and COP 45015 for children (approximately)

Pets are allowed for an extra charge of COP 50 per pet, per stay

Service animals exempt from fees

WiFi is available in guestrooms for COP 5000 per day (rates may vary)

Wired Internet access is available in guestrooms for COP 5000 per day (rates may vary)

Policies

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 6:00 PM.

Guests under 16 years old are not allowed in the fitness facility.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 6:00 PM.
  • Yes, pets are welcome. There's a charge of COP 50 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 2 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include Restaurante Bar El Muelle (8-min walk), Arepas Pues (13-min walk), and Dolce E Salato (14-min walk).
  • No, this resort doesn't have a casino, but Rio Cartagena Casino (16-min walk) is nearby.
  • Practice your swing on the tennis courts. Additional recreation onsite includes volleyball. Enjoy a relaxing soak in one of the 6 spa tubs and an invigorating swim in one of the 4 outdoor swimming pools. Hilton Cartagena also has 3 bars, a waterslide, and a 24-hour fitness center, as well as spa services and a garden.
8.4.Very good.
  • 2.0.Poor

    Bad service overall, the room wasn’t entertained The AC in room is very noisy and the windows are not fully isolated

    Menachem, 3 night trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful!

    We loved our stay here, everyone was so friendly! The room was very clean, just perfect with a beautiful view of the ocean and pool. Having air conditioning was a must given the heat. The pool was wonderful with nice landscaping around--in the evenings especially when the birdlife was active. The beach is right there in front of the hotel. Menu options at the restaurant included vegetarian plates which was a plus. Visits to the old town are an easy 10 minute taxi ride away. The staff quickly and efficiently helped us arrange transport to our next stop to Santa Marta which we greatly appreciated. We'll definitely be back!!

    Tana, 2 night trip, Jun 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful!

    The hotel was super clean and the service was outstanding. The hotel is very complete. It has a gym, multiple beautiful pools, hair and nail salon, shopping stores, money transfer, and the food is phenomenal!

    14 night family trip, May 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My South American second home

    Always 5 star treatment at this location. Raphel, Yessica, the entire front desk staff and the inside bar area are always so helpful and courteous. I really feel like a family member as well as an honored guess. Best Place to Stay in Cartagena.

    CHARLES, 5 night business trip, Apr 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This is by far the best experience I have had in a hotel in many years. As a Bonvoy member I rarely stay at other hotels but the limitations of Marriot hotels in Cartagena made me look elsewhere. I’m so glad I did. The front desk staff when we arrived were not only helpful but went out of their way for us. The resort is second to none. I was shocked at how good the food was. I can only say that I want to return to Cartagena just to stay here again!!

    1 night family trip, Apr 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Tops for price

    Always stay here great location

    Bill, 3 night trip, Apr 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hilton Cartagena is a very safe, clean and spectacular site, several swimming pools for all ages, secure access to the public beach, welcoming staff and ample selection of food and drinks. This stay was great as my previous ones.

    3 night family trip, Mar 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel

    3 night romance trip, Mar 26, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Awesome

    Awesome experience will recommend to everybody

    Dora, 3 night family trip, Mar 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent choice, me and my kids had a great time!!

    2 night family trip, Mar 20, 2021

    Verified Expedia guest review

See all 537 reviews