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Heron Island Resort

Photo gallery for Heron Island Resort

Aerial view
Beach views
Beach views
Family Room (Reef Family Room) | Desk, bed sheets, alarm clocks
Reception hall

Overview of Heron Island Resort

Heron Island Resort

3.5 star property
3.5-star beachfront resort with spa, near The University of Queensland - Heron Island Research Station

8.2/10 Very good

195 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Parking available
  • Internet access
  • Restaurant
  • Bar
Map
Via Gladstone, Heron Island, QLD, 4000
Main amenities
  • Housekeeping once per stay
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • WiFi in the lobby
  • Beach towels
  • Self parking
  • Coffee shop/cafe
  • Ferry terminal shuttle
  • Terrace
  • Garden
Feel at home
  • Fridge
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Laundry facilities

Room options

About this area

Getting around

  • Gladstone, QLD (GLT) - 52.8 miles/85 km
  • Ferry terminal shuttle (surcharge)
Map

About this property

Heron Island Resort

Heron Island Resort offers a private beach and gives you access to on-site scuba-diving, snorkelling and kayaking. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. A snack bar/deli, a terrace and a garden are other highlights. Fellow travellers like the pool and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 112 units
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until 8:00 PM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via Boat or floatplane to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 8:00 AM - 8:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • There is no cell phone service at this property due to its remote location.
  • This property is accessible by boat or helicopter. Boat transfers are available at 9:30 AM from Gladstone to Heron Island on Friday-Monday and Wednesday. The required fee for boat transfers is AUD 85 per adult and AUD 45 per child each way. On Tuesday and Thursday, access is only available via helicopter for the listed transfer service fee amounts. On December 25, access is only available via helicopter.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas*

Parking

  • Uncovered on-site self-parking (AUD 11 per night)

Transfers

  • Ferry terminal shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

What to do

  • On a private beach
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkelling
  • Whale watching nearby

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa

Accessibility

  • Wheelchair-accessible

Languages

  • English

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Ceiling fan
  • Electric kettle

Sleep well

  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk

Food and drink

  • Fridge
  • Free tea bags/instant coffee

More

  • Housekeeping (once per stay)
  • Eco-friendly toiletries

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.

Dining

Shearwater Restaurant – This restaurant is located on the beach. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Fees & policies

Mandatory fees

The listed destination fee is charged for a maximum of AUD 21 per person, per stay.

Optional extras

  • WiFi is available in public areas for AUD 5 per hour (rates may vary)

Children & extra beds

  • Rollaway beds are available for AUD 75 per night

Parking

  • Uncovered self-parking costs AUD 11 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>This property uses a grey water recycling system. </p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts major credit cards. Cash is not accepted.</p>

Also known as

Heron Island Resort
Heron Island Hotel Heron Island
Heron Hotel Heron
Heron Island Resort Resort
Heron Island Resort Heron Island
Heron Island Resort Resort Heron Island

Frequently asked questions

Does Heron Island Resort offer free cancellation for a full refund?
Yes, Heron Island Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Heron Island Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Heron Island Resort?
Yes, there's an outdoor pool.
Are pets allowed at Heron Island Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Heron Island Resort?
Yes. Self-parking costs AUD 11 per night.
What are the check-in and check-out times at Heron Island Resort?
You can check in from 3:00 PM - 8:00 PM. Check-out time is 10:00 AM. Express check-out is available.
What is there to do at Heron Island Resort and nearby?
Have fun with on-site activities such as kayaking, snorkelling and scuba-diving. Additional recreation on-site includes ecotours and helicopter/aeroplane tours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Heron Island Resort also has a private beach and a garden.
Are there restaurants at or near Heron Island Resort?
Yes, Shearwater Restaurant offers al fresco dining and ocean views.
Does Heron Island Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Heron Island Resort like?
Heron Island Resort is on Heron Island Beach, a short 1-minute walk from Great Barrier Reef and 4 minutes' walk from The University of Queensland - Heron Island Research Station. Travellers say that this resort is in a good location.

Reviews

8.2

Very good

7.5/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

karen, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Everything was great .As a family we were in 4 rooms spread out across the resort.Some sort of way of communicating with other rooms would have been handy at times
joy, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Angela, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Rooms dated, but fantastic stay
Rooms are somewhat dated, but staff and activities offered were first class, and the island itself is truly beautiful - a great place to stay.
6-night trip
Verified Hotels.com guest review

6/10 Good

Time for some upkeep
The island, the nature and the tropical water is absolute paradise. However the buildings and facilities are not maintained, our room had mould in bathroom, paint peeling and damaged curtains (so sun just streams through in the morning). We were warned not to wash sand off our feet in the shower as they continue to have drains clogged, but did not provide a tap or bucket to clean feet, so sand gets everywhere with 3 kids. The dinner buffet is overpriced for the food quality and low cooking standard, hard to eat. There's no other option for dinner so you are held ransom to pay $50 per head without a drink. Dinner for a family of 5 should not be a $300 outlay each night. For nature lovers this is the place to be (as long as you have good weather).
Geoff, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Loved the environment, the swimming around the island the wonderful sea life, the views. We were lucky to have only one day of rain. The staff were friendly and helpful, clearly not enough of them but they did their best. The room was good. Good boat trip, check in staff at the wharf lovely, check in at heron great - warm, friendly person who checked us in and out. The staff at the bar - a lovely young man, smiley, happy, chatty, just what is required at such a venue. I left feeling very much at peace. The downside: The food was very ordinary. The menu limited, i don't eat burgers chips, bread, noodles so lunch was a disaster, dinner was very basic and way overpriced at $50 per head. The gluten free cereal option for breakfast was an utter joke, i have seen huge tables in hotels full of gluten free goodies, you really could have done better there.
Sheena, 3-night trip with friends
Verified Wotif guest review

8/10 Very good

Cheryl, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Staff is absolutely fantastic. It is heaven on earth.
Carlos, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic place loved it. Will be back.
Marcus, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A 10/10 snorkelling experience!!
Katie, 4-night romance trip
Verified Wotif guest review