Comfort Suites Michigan Avenue Loop - Chicago

I've stayed at the Comfort Suites several times, because suites are spacious, quiet and have a real kitchen, and because of great location. Access to transit is perfect. Art Institute, Lyric Opera, restaurants and shopping are easy to reach. On this stay, I had NO internet service. Reported it to the desk upon arrival, then a few hours later, and so on. After 11:00 p.m. I finally was connected to tech services, who determined they could not fix the problem on my floor. At about 11:45p.m., desk staff told me I could change rooms, which I did not want to do that late. The desk staff person said the room might not be available next morning. I used internet on ground floor for rest of stay. Two staff at desk who REALLY were helpful and seemed to care about addressing the problem were Jose and Diana. They were professional and friendly. Hope they will be at the desk on my next stay!

Great location and really nice, helpful staff. Decently clean...my only complaint was that the bed and pillows weren't great. mattresses leaned towards the floor on the side next to nightstand and the pillows were small and not very comfy

Comfort Suites on Michigan Avenue looks a bit run down from the outside but our room was very nice. quite large and narrow with a small kitchen, living room and a semi separate bedroom (walls on three sides). washer and dryer in the room much appreciated. bathroom was well appointed and a good size. excellent water pressure and heat for being on the 13th floor. desk staff helpful for the most part but not that friendly as we passed by to enter and exit. room attendants very friendly. hotel location is in the business district so lots of places to eat and shop. gets noisy outside quite early in the morning-trucks, honking, construction,and general movement of people. breakfast was standard, uninspired hotel fare. many better options in the area (Wildberry Cafe!) good access to subway, el train, and ride-share services here. don't get a car to see the city! traffic is bad. location is conducive to visiting many major sights in town including, Art Institute, Field Museum, and Millennium Park. any others are easy to get to through the public transit.we enjoyed our stay here and with prices in Chicago, a relative bargain.

Pros: Great Location Reasonable Price Free Breakfast Cons: Weak internet Staff did not clean up rooms properly Did not replenish coffee and toiletries

The best hotel I've ever stayed at I love it♥️