Skip to main content.
All properties in Queenstown, Otago, New Zealand
1 room, 2 adults

Mercure Queenstown Resort

4-starOfficial New Zealand Rating provided by Qualmark®
Great for families

Good to know

  • Free cribs/infant beds
  • Beach nearby
  • Ski area nearby
  • Free wired Internet
Sainsbury Road, Queenstown, 9300, New Zealand

4-star ski hotel with ski shuttle, near Lake Wakatipu
  • Free Internet and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Beach nearby
    • Ski area nearby
    • Free wired Internet
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The room is quite packed. We stayed in a room with trees and grasses between the lake and…Jan 30, 2020
  • Overall excellent experience! Highly recommended.Dec 5, 2019

Mercure Queenstown Resort

from S$106
  • Double Room, 2 Double Beds, Garden View
  • Superior Room, 1 King Bed, Lake View
  • Room, 1 King Bed, Garden View
  • Superior Room, 2 Queen Beds, Lake View
  • Room, 2 Queen Beds, Lake View
  • Deluxe Room, 1 King Bed, Garden View
  • Deluxe Room, 1 King Bed, Lake View

What’s around Mercure Queenstown Resort

Landmarks

  • Lake Wakatipu - 21 min walk
  • Skyline Gondola - 32 min walk
  • Kiwi and Birdlife Park - 30 min walk
  • Queenstown Gardens - 32 min walk
  • Bob's Peak - 40 min walk
  • Onsen Hot Pools - 5.7 mi / 9.2 km
  • Moke Lake - 7.6 mi / 12.2 km
  • Coronet Peak Ski Area - 11.3 mi / 18.1 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 15 min drive
  • Ski shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 148 rooms

Arriving/leaving

  • Check-in time 2 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free wired Internet access in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Offsite

  • Ski shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 3272
  • Conference space size (meters) - 304
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free wired Internet
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Mercure Queenstown Resort’s small print

Also known as

  • Mercure Queenstown
  • Mercure Queenstown Resort Queenstown
  • Mercure Queenstown Resort Hotel Queenstown
  • Mercure Queenstown Resort
  • Mercure Queenstown Queenstown
  • Mercure Resort Queenstown
  • Queenstown Mercure
  • Queenstown Mercure Resort
  • Mercure Hotel Queenstown
  • Mercure Resort Queenstown Hotel Queenstown
  • Mercure Queenstown Resort Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 7:00 AM to 10:00 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: NZD 100 per night

Optional extras

Credit card charges are subject to an extra charge of 2 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for NZD 40.0 per night

Safes in guestrooms can be used for an extra charge

Buffet breakfast is offered for an extra charge of NZD 27 per person (approximately)

Wired Internet access is available in guestrooms for an extra charge

Ski shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Queenstown Resort

  • Does Mercure Queenstown Resort offer free cancellation for a full refund?
    Yes, Mercure Queenstown Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Mercure Queenstown Resort?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mercure Queenstown Resort?
    Yes, there's free self parking.
  • Is there a pool at Mercure Queenstown Resort?
    Yes, there's a seasonal outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
  • Are pets allowed at Mercure Queenstown Resort?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Mercure Queenstown Resort?
    You can check in from 2 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Mercure Queenstown Resort?
    Yes, there are 2 onsite restaurants, featuring ocean views. Nearby restaurants include Vknow (9-min walk).
  • Is there an onsite casino at Mercure Queenstown Resort?
    No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (2-min drive) and Skycity Queenstown Casino (17-min drive) are both nearby.
  • What is there to do at Mercure Queenstown Resort and nearby?
    Have fun with nearby winter activities like cross-country skiing, snowboarding, and snowmobiling, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Mercure Queenstown Resort also has a fitness center and a picnic area, as well as a garden.

Recent reviews

Fabulous 8.6 From 339 reviews

Very good 8.0
Nothing exceptional, but the hotel is alright. It’s kind of run down, but ok for a short stay and if you are not planning to stay inside the hotel too much. Not enough space for parking.
sg3 night family trip
Exceptional 10.0
Amazing views, good staff, Hot pools and Sauna is a plus.
Umesh, sg1 night family trip
Exceptional 10.0
Very good lake view from room. Staff were very helpful and friendly. Room cleanliness alone can be focused better. Front desk staff swift in service during check in and check out. Keep up the good work.
sg2 night trip
Good 6.0
Very old room and toilet. Breakfast served was the same throughout the 6days. Got sick of the same food after 3 days. Housekeeping staff were excellent.
sg6 night trip
Very good 8.0
nice and quiet location,
hotel should provide more car parking spaces,,
CHEW, sg2 night romance trip
Exceptional 10.0
Excellent room view
Room with lake view is excellent. Price is reasonable to us. All of us wish that our stay was longer as we all love the hotel so much before moving off to the next destination. Will definitely recommend this hotel!
Stefanie, sg1 night family trip
Exceptional 10.0
Lovely stay
Great plaxe to stay, lovely restaurants and happy hour. Spa and gym were great facilities too.
nz2 night family trip
Exceptional 10.0
Nice views
Great hotel, very good value for money. Staff was very helpful and friendly. Great cooked breakfast and outdoor swimming pool with spa was great
Sheyk, nz1 night business trip
Exceptional 10.0
It was an amazing stay, service was super awesome, enjoyed every moment, all the staffs were friendly including cleaners, special thanks goes to Fijian girl (Bessy) who was in charge of morning breakfast. She is very welcoming, caring and providing great customer service. Would highly recommend to my friends and family.
Mohammed, nz3 night family trip
Fair 4.0
Never again!
We were put in a room down many corridors a long way from the lifts. With children I thought we would be closer to the lifts. Keys didn’t work for room. Once that was sorted keys didn’t work for pool. Garden view was a window looking at the pool boiler room door and some stones. Limited menu in restaurant. Charged to room and then had a staff member coming to room to demand payment. Front of desk hasn’t clicked a box supposedly. Never never again!
us1 night family trip

Mercure Queenstown Resort