Guests
All properties in Guatemala City, Guatemala Department, Guatemala

Hotel Biltmore Guatemala

Family-friendly hotel with 24-hour fitness, connected to the convention center, near Plaza Fontabella Shopping Center

  • Free WiFi
From
S$78

Image gallery

  • Reception
  • Reception
  • Parlor Suite - City View
  • Standard Room - Bathroom
  • Reception
Reception. Image 1 of 54.
1 / 54Reception
15 Calle 0-31, Zona 10, Guatemala City, 1010, Guatemala, Guatemala
9.0.Superb.
  • Nice hotel overall, but kind of old in the rooms, toilet refill water pretty slow.

    Sep 6, 2021

  • Clean hotel with comfortable beds and nice linens. Good shower. Only stayed one night,…

    Jun 27, 2021

See all 231 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Dining options
Shopping
  • Free WiFi
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 116 smoke-free guestrooms
  • Housekeeping once per stay
  • Breakfast available
  • 24-hour fitness center
  • Business center
  • Childcare

For families

  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Laundry facilities

What’s around

  • In Zona 10
  • Plaza Fontabella Shopping Center - 9 min walk
  • El Obelisco - 10 min walk
  • Embassy of Canada - 13 min walk
  • Oakland Mall - 15 min walk
  • La Aurora Zoo - 19 min walk
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Room
  • Standard Room
  • Parlor Suite

Location

15 Calle 0-31, Zona 10, Guatemala City, 1010, Guatemala, Guatemala
  • In Zona 10
  • Plaza Fontabella Shopping Center - 9 min walk
  • El Obelisco - 10 min walk

What’s around

Landmarks

  • In Zona 10
  • Plaza Fontabella Shopping Center - 9 min walk
  • El Obelisco - 10 min walk
  • Embassy of Canada - 13 min walk
  • Oakland Mall - 15 min walk
  • La Aurora Zoo - 19 min walk
  • Francisco Marroquin University - 25 min walk
  • National Museum of Archaeology and Ethnology - 25 min walk
  • Centro Comercial Pradera - 41 min walk
  • Guatemala City Hall - 43 min walk
  • Paseo Cayala - 4.5 mi / 7.2 km

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive

At a glance

Hotel size

  • This hotel has 116 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)

Things to do

  • 24-hour fitness facilities
  • Use of nearby fitness center (discount)

Working away

  • Business center
  • Computer station

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Housekeeping - once per stay
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of USD 7.50 per person (approximately)

Children & extra bedsPay at property

  • Rollaway beds are available for USD 20 per night
  • Babysitting/childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash.

Also known as

  • Biltmore Guatemala City
  • Hotel Biltmore Guatemala Hotel
  • Hotel Biltmore Guatemala Guatemala City
  • Hotel Biltmore Guatemala Hotel Guatemala City
  • Hotel Biltmore Guatemala City
  • Hotel Biltmore Guatemala
  • Biltmore Guatemala
  • Hotel Biltmore Express
  • Hotel Biltmore Guatemala/Guatemala City

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Biltmore Guatemala does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Carpaccio Restaurant (3-min walk), Inca Iskay (3-min walk), and Monoloco (4-min walk).
  • Hotel Biltmore Guatemala has a 24-hour fitness center and access to a nearby health club.
9.0.Superb.
  • 8.0.Very good

    Cleanliness could be better. The carpet in the room was dirty, it had not been vacuumed. Aside from that the hotel was great.

    2 night family trip, May 31, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    I had a problem with the desk. When I checked in for 2 people the other person was not with me at the time. They said just have that person register when come. I had that persons ID to register but they said did not need it When that person did show up they would not let her come up and then said I would have to pay more.

    Lawrence, 3 night business trip, May 27, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    The reception service was outstanding, the rooms were okay, my bathroom flooded everytime I took a shower and the toilet made an aweful noice evwrytime it was flushed. I rented a car and parked at yhe hotel but could never find parking on the first floor because it was always blocked off so I had to park in the second or third floor. then you would have to walk in the the Camino Real hotel and make a big long semi circle before you could enter the hidden door to The Biltmore. Some of the guards were there hiding in the parking garage most of the nights so if you were lucky to park on the first floor you could juat walk out and into the hotel but no guard to walk with you or open the door. Probably will NOT be staying at that hotel ever again

    5 night family trip, May 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Legacy, convenient & comfy

    Close to many things but with the pandemic not a lot was opened anyway. Clean and comfortable. No frills and basic - I didn't need anything more. I have been going to this hotel since I was a child and now at my 60+, glad it is still around.

    Silvia, 1 night trip, Apr 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great Place!

    Great location, nice, great service. The only down side was the fact that we had no refrigerator.

    rodrigo, 1 night family trip, Apr 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very friendly staff. Receptionist was very friendly and helpful.

    1 night family trip, Apr 10, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Gringo in Guatemala

    I chose this hotel because it advertised a shuttle service to the airport. There was no shuttle service to the airport. I ended up having to pay for a taxi. Other than that it was worth the stay. The staff was extremely helpful with all my needs. A+ for the staff.

    1 night trip, Feb 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service. Staff was outstanding. Clean rooms with fast internet service.

    Rafael, 1 night family trip, Mar 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A great place to stay in Guatemala City!

    Desk staff were awesome- I had a couple of small issues that I needed help with and they were fantastic ( especially you, Mildred!) . I had a late flight out and they worked with me to allow a LATE checkout without paying for another night. The included breakfast was quite good- far better than just watered down juice, coffee and cereal/stale doughnuts. Real eggs, sausages, beans, fresh fruit, pastries... very tasty.

    Robert, 1 night trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Close to everything, clean and most of all the staff was all great. Breakfast was good and one waiter makes the best healthy shake in the mornings .

    MarlonChung, 3 night family trip, Mar 12, 2020

    Verified CheapTickets guest review

See all 231 reviews