Dolphin Heads Resort

Photo gallery for Dolphin Heads Resort

Primary image
On the beach, white sand, beach volleyball
On the beach, white sand, beach volleyball
On the beach, white sand, beach volleyball
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Dolphin Heads Resort

Dolphin Heads Resort

3.5 star property
Mackay beachfront hotel with 2 outdoor pools and restaurant

7.4/10 Good

354 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Meeting Facilities
The price is S$127
Price available on 23/08/2022
Map
6 Beach Road, Dolphin Heads, QLD, 4740
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Children's pool
  • Coffee shop/cafe
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Snack bar/deli
For families
  • Cribs/infant beds (surcharge)
  • Children's pool
  • Microwave
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Dolphin Heads

Getting around

  • Mackay, QLD (MKY) - 27 min drive
  • Mackay Station - 21 min drive
  • Mapalo Station - 33 min drive
  • Nabilla Station - 34 min drive

About this property

Dolphin Heads Resort

Situated by the ocean, Dolphin Heads Resort is a great choice for a stay in Mackay. After a dip in one of 2 outdoor pools, guests can grab a bite to eat at Salt Restaurant/Bar, which serves seafood and is open for breakfast, lunch, and dinner. A bar/lounge and a children's pool are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers say good things about the helpful staff and bar.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 11:00 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 4:00 PM
  • Guests will receive lockbox information
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) on weekend mornings 9:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Private picnics
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Children's menu
  • Pool gate

What to do

  • On the beach
  • Beach volleyball
  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Skydiving nearby

Working away

  • Meeting room
  • Conference space (1076 square feet)

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 1990
  • Garden
  • Picnic area
  • Terrace
  • 2 outdoor pools

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Salt Restaurant/Bar - This poolside restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Breakfast costs between AUD 5 and AUD 22 for adults, and AUD 5 and AUD 12 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 30.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have elevators.

This property accepts credit cards and cash.

Also known as

Dolphin Heads Resort
Dolphin Heads Resort Hotel
Dolphin Heads Resort Dolphin Heads
Dolphin Heads Resort Hotel Dolphin Heads

Frequently asked questions

Does Dolphin Heads Resort offer free cancellation for a full refund?
Yes, Dolphin Heads Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Dolphin Heads Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Dolphin Heads Resort?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Dolphin Heads Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Dolphin Heads Resort?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Dolphin Heads Resort?
You can check in from 2:00 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Dolphin Heads Resort and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes volleyball. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a picnic area and a garden. Dolphin Heads Resort also has access to a nearby health club.
Are there restaurants at or near Dolphin Heads Resort?
Yes, Salt Restaurant/Bar offers alfresco dining, seafood, and pool views. Nearby restaurants include Saffron Lounge (3.2 mi), Woodman's Axe Espresso (3.2 mi), and Pizza Capers (3.2 mi).
Does Dolphin Heads Resort have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Dolphin Heads Resort like?
Dolphin Heads Resort is a short 4-minute walk from Eimeo Beach and 16 minutes' walk from Blacks Beach Park. Travelers say this hotel is in a good location.

Overall score and ratings

7.4

Good

6.8/10

Cleanliness

7.3/10

Staff & service

6.9/10

Amenities

6.7/10

Property conditions & facilities

6.7/10

Eco-friendliness

8/10 Very good

We had a great time staying at Dolphin Heads and largely the staff were lovely and friendly until the final morning of our stay when we attempted to get breakfast as it was Mother’s Day they were fully booked so we asked if we could get breakfast to take back to our rooms and we’re also told no and when asked what our breakfast option was as resort guests was told ‘go to McDonalds’ this was by the Manager of the restaurant. We were staying at the resort for a wedding and no one had a car having come from interstate and staying at the resort so we didn’t need one. On discussing with the resort manager she was so lovely and arranged a table for us with the restaurant. The rest of our time had been so great this was just unfortunate that the restaurant manager and the male staff member managing the bookings had limited people skills or problem solving skills.
Allison, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Julien, 1-night trip
Verified Wotif guest review

8/10 Very good

Geoffrey, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Paid for room. Checked in. We didn’t have any food or water with us and when my 20 week pregnant wife went to the bar to grab a drink of water she was turned away very abruptly and very rudely because she didn’t have her vaccination status. So we packed up and left the premises. We’ve been staying at dolphin head for years and will never ever return because of this one incidence not will I recommend this venue from now on.
Rob, 1-night family trip
Verified Wotif guest review

8/10 Very good

Martin, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Would stay elsewhere next time!
First time I used a latch on the door! 2 Positives: comfy bed. Great outlook/view. Rest: dingy corridors, could hear everything around you, just old and outdated. Reception closed at 4pm (although public holiday). No nightlife, nothing to walk to, no restaurants close by, no pubs. Could be an absolute gem, but needs a lot of work.
Glenn, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful ocean views and helpful staff. Difficult to get to accommodation from carpark, had to walk through resort in rain and mud to room, which was difficult to find. The room I booked through expedia was not the room I was given luckily there was a vacant room that met my requirements that I was moved to.
Kursten, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Highly recommend!
Absolutely wonderful! We had the best time in an ocean view room. Resort is situated away from Mackay which gives a real sense of being on holiday and you are made to kick back and relax! The resort was lovely with a huge pool and very friendly staff. We enjoyed our stay and will be back!
Beautiful room
View from our room
View from the beach hut
Beach
Belinda, 4-night trip
Verified Hotels.com guest review

8/10 Very good

View was awesome and the bed was comfy. Nice pool. Some areas are in need of some TLC
Kathryn, 1-night family trip
Verified Wotif guest review

8/10 Very good

Fantastic location
Fantastic location right on the beach. Perfect for our stay as a family with plenty of room outside for kids to play and beautiful ocean views. Highly recommend and would stay again.
3-night family trip
Verified Hotels.com guest review