Photo gallery for The Grand by SkyCity





The Grand by SkyCity
Reviews
About this property
Explore the area

- Sky Tower1 min walk
- SkyCity Casino2 min walk
- Queen Street Shopping District5 min walk
- Auckland (AKL-Auckland Intl.)27 min drive

Spa
East Day Spa has 12 treatment rooms. The property's spa offers deep-tissue massages, hot stone massages, in-room massages, and prenatal massages. Types of treatments available include aromatherapy, body scrubs, body wraps, and facials. Other on-site facilities include a steam room and a sauna.

The spa, pool, and sauna facilities were highly praised for being amazing, wonderful, and great.
At a glance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Common areas
- Lift
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
Rooms
- Wheelchair accessibility
Reviews
Recent reviews
Recent reviews
2/10 Poor
2 out of 10 PoorCheck in experience was the worst and they forgot to return me my passport. No one called my room to inform me or tried to return it to me when they realised they had it. I had to go down 30 min after I checked in when I discovered it wasn’t with me, to retrieve it for myself. No apology with the “we were going to send it to your room” and no move to get it for me there and then until I said “where is it? Please return it right now”. It was most bizarre behaviour. Also no explanation for why and how much they were swiping my credit card for (I assumed it was for incidentals since I prepaid but I’ve never had a hotel not take the initiative to explain that and tell me how much they are holding). A different person checked me out and there was again no mention that they will cancel the hold on my card when I checked out - until I asked. Again something all other hotels take the initiative to do. All in all, the reception team - the first and last representatives of your hotel that guests interact with - needs some serious retraining. An absolute train wreck of a team that seems incapable of saying anything beyond the bare minimum until asked - perhaps in hope that you’ll leave them alone and not use up too much of their time or energy.