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All properties in Queenstown, Otago, New Zealand
1 room, 2 adults

Heritage Queenstown

4.5-starOfficial New Zealand Rating provided by Qualmark®
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Beach nearby
91 Fernhill Road, Queenstown, 9197, New Zealand

Mountain hotel with outdoor pool, near Lake Wakatipu
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Beach nearby
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Conveniently located near the bus stop. Friendly staff. Expedia gave VIP welcome drinks…Mar 26, 2019
  • Good sized room for 2 adults and 2 children. Having a washing machine was also s great…Jan 20, 2019

Heritage Queenstown

More Info: 6823 2342

from S$171
  • Deluxe Room Non-Lakeview
  • Studio Suite Non-Lakeview
  • Deluxe Room, Lake View
  • 2 Bedroom Studio Suite Non-Lakeview
  • 2 Bedroom Studio Suite Lakeview
  • Studio Suite, Lake View
  • Family Deluxe Room Non-Lakeview
  • Executive Room Non-Lakeview

What’s around Heritage Queenstown


  • Heart of Queenstown
  • Lake Wakatipu - 11 min walk
  • Skyline Gondola - 26 min walk
  • Steamer Wharf - 17 min walk
  • SKYCITY Wharf Casino - 17 min walk
  • Creative Queenstown Arts & Crafts Market - 19 min walk
  • Steamer Wharf - 19 min walk
  • TSS Earnslaw Steamship - 19 min walk

Getting around

  • Queenstown Intl. Airport (ZQN) - 15 min drive

At a glance

Key facts

Hotel size

  • This hotel has 175 rooms
  • This hotel is arranged over 4 floors


  • Check-in time starts at 3:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free covered onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast on weekends (surcharge)
  • Restaurant
  • Bar/lounge
Things to do
  • Bicycle rentals on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3079
  • Conference space size (meters) - 286
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 4
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch LCD TV
  • Premium TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe

Special features


Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).


On Site

  • Fitness facilities
  • Health club
  • Spa tub
  • Bicycle rentals on site


  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Heritage Queenstown’s small print

Also known as

  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel


  • The seasonal pool is open from January to December.
  • Pool access available from 6:00 AM to 11:00 PM.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards, debit cards, and cash.

    Mandatory fees

    Deposit: NZD 50 per night

    Optional extras

    Credit card charges are subject to an extra charge of 1.5 percent

    Buffet breakfast is offered for an extra charge of NZD 25 for adults and NZD 12.50 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Heritage Queenstown

    • Does Heritage Queenstown offer free cancellation for a full refund?
      Yes, Heritage Queenstown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Heritage Queenstown?
      This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
    • Is parking offered on site at Heritage Queenstown?
      Yes, there's free self parking.
    • Is there a pool at Heritage Queenstown?
      Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Are pets allowed at Heritage Queenstown?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Heritage Queenstown?
      You can check in starting at 3:00 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
    • Are there restaurants at or near Heritage Queenstown?
      Yes, Mackenzies Restaurant offers alfresco dining. Nearby restaurants include Vknow (11-min walk).
    • Is there an onsite casino at Heritage Queenstown?
      No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (17-min walk) and Skycity Queenstown Casino (15-min drive) are both nearby.
    • What is there to do at Heritage Queenstown and nearby?
      Have fun with activities like hiking, kayaking, and mountain biking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours and segway rentals. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Heritage Queenstown also has a seasonal outdoor pool and a sauna, as well as a health club and a garden.

    Recent reviews

    Fabulous 8.8 From 806 reviews

    Fair 4.0
    One of the worst hotel stays ever!
    Paid over $720/night for less than 3 star category hotel that claims to be 4.5 stars. The hotel is very poorly managed with extremely rude staff, including the front officer duty managers and disasterous service levels. Their facilities are a joke. All they care about is making money of hotel guests in whatever ways possible. The location of the hotel is quite remote. If you’re not driving, be prepared to take a bus/taxi or walk 1.5 Kms to City Centre with a steep climb. I would strongly discourage picking this property, especially, if you have a family with young kids. This hotel stay was the only bad experience in our 15 day-6 City Amazing Holidays in New Zealand!
    Shashank, sg4 night family trip
    Poor 2.0
    Don’t waste your time with Heritage Queenstown
    Bad. The insisted on putting extra 2 nights on our card or wouldn’t allow us to check in, insisting did not inform them of our cancellation days before and it’s been a nightmare trying to get our money back. Bathroom is like a hospital’s bathroom, old tiles and no shower screens. Refrigerator was making so much noise it had to be turned off. Never happened before.
    Serena, sg2 night family trip
    Very good 8.0
    Good if you have a car
    Nice hotel, lovely rooms but lacking in atmosphere and mediocre food. Dinner somewhat tasteless. Distance from town not a problem if you have a car or like walking.
    Vivienne, sg2 night family trip
    Very good 8.0
    Lovely hotel but up a steep hill
    Loved the hot outdoor jacuzzi. Thoughtfully situated beside the gym and sauna but out of the sun. Location of the hotel was up a steep hill which can be challenging for people who don’t drive. Walk abt 15 mins to town. Value for money.
    sg4 night family trip
    Exceptional 10.0
    Great view.
    Thank you to the staff for the nice gesture to upgrade the room when she know that my wife and me are on our honeymoon.
    ben, sg2 night trip
    Exceptional 10.0
    Excellant stay, bus stop at the front door
    Gary, us2 night trip
    Very good 8.0
    Pleasant stay awesome lake views
    We got a free upgraded room, (gold member) which was welcoming as many hotels do not offer this straight up) unfortunately the room offered had a high chlorine smell which did not clear. And eventually we managed to get a change of rooms. From there on it was a very pleasant stay with sensational lakeside views. Hotel is a good 15 min walk from central queenstown. Covid meant limited food options at resturant. Staff helpful. Overall very good stay. Pool sauna and spa nice for relaxation after Queenstowns delights.
    John, us6 night trip
    Very good 8.0
    Receptionist were very helpful and friendly!
    Akiko, nz1 night family trip
    Very good 8.0
    Good but not 4.5 star
    No 24 hour room service despite and in-room compendium stating there was. Shower was not clean - very grimey. Bed was very comfy though and our room had a view if you went on the balcony despite it not being a lake view room!
    nz2 night trip
    Very good 8.0
    Sweet Escape
    Perfect lil escape from the hustle n bustle of queenstown. Lovely rooms and location.
    us2 night trip

    Heritage Queenstown