Castello City Hotel

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Balcony
Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Overview of Castello City Hotel

Castello City Hotel

4.0 star property
4-star hotel with restaurant, near Heraklion Port

7.6/10 Good

421 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • Conference center
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heraklion Port - 29 min walk
  • Heraklion Archaeological Museum - 11 min drive
  • Palace of Knossos - 18 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 13 min drive
  • Airport shuttle (surcharge)

About this property

Castello City Hotel

4-star eco-friendly hotel in the business district
Take advantage of a roundtrip airport shuttle, a free manager's reception, and a rooftop terrace at Castello City Hotel. The onsite restaurant, The 5th floor, features ocean views and Greek cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • Concierge services, express check-out, and wedding services
  • An elevator, a computer station, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Castello City Hotel have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak well of the quiet, spacious rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, memory foam beds, and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with digital channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, French, German, Greek, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Health First (Greece)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 17 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 68 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 17 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free offsite parking within 328 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference center (70 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1981
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace

Accessibility

  • Elevator

Languages

  • English
  • French
  • German
  • Greek
  • Italian

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)
  • Safes in guestrooms can be used for EUR 2 per night

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 17 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Does Castello City Hotel offer free cancellation for a full refund?
Yes, Castello City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Castello City Hotel?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Castello City Hotel on 26 August 2022 start from S$125, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Castello City Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Castello City Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Castello City Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Castello City Hotel?
Yes, an airport shuttle is available. The charge is EUR 15 per vehicle one-way.
What are the check-in and check-out times at Castello City Hotel?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Are there restaurants at or near Castello City Hotel?
Yes, The 5th floor offers Greek cuisine and ocean views. Nearby restaurants include mavros katis (8-min walk), Vourvouladiko (9-min walk), and Pastarella (9-min walk).
What's the area around Castello City Hotel like?
Castello City Hotel is a short 18-minute walk from Heraklion Archaeological Museum and 10 minutes' walk from Natural History Museum of Crete. Travelers say the area is quiet and good for shopping.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

7.5/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Exceptional

Borislava, 1-night trip
Verified Hotels.com guest review

6/10 Good

Thomas, 3-night trip
Verified Expedia guest review

2/10 Poor

Terrible cleanliness
Loukas, 5-night trip
Verified Hotels.com guest review

6/10 Good

Nice place
The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy
Felipe, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Parsooramen, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Awesome hotel, great location, friendly staff!
The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!
Nicholas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, and pretty economical. Nothing special but it does the job and the staff were very accomodating and nice.
Adam, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good stay
2-night trip
Verified Hotels.com guest review

8/10 Very good

Alon, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Kenan, 1-night trip with friends
Verified Hotels.com guest review