4/10 Fair
5 August 2023
We made reservations through Hotels.com which stated check in at 2pm we arrived at 2:30pm and we were given the key to the room at 5pm and when went to the room the staff were about to enter it to clean it so basically the room wasn’t ready for us, we had to go back downstairs for another 45min, we had to go downstairs one more time to ask for towels and hand soap or even shampoo. The Air Conditioner wasn’t working and we were told that someone is working on it and it should work at night or in the morning (it didn’t work until the third day) and you can’t open the window because it’s super noisy outside, we didn’t even get an apology for that. Keep in mind that if you include dinner with your reservation drinks are not included. Also it’s difficult to find parking on their on site parking lot.
Mariam
Mariam, 3-night family trip
Verified Hotels.com guest review