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All properties in Queenstown, Otago, New Zealand
1 room, 2 adults

Sofitel Queenstown Hotel & Spa

5-starOfficial New Zealand Rating provided by Qualmark®
8 Duke Street, Queenstown, 9300, New Zealand

Mountain hotel with 2 restaurants, near Lake Wakatipu
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Great property, fantastic staff, really friendly especially at breakfast. Would…Nov 24, 2019
  • Everything is all good especially the location to stores and food, all within walking…Jun 8, 2019

Sofitel Queenstown Hotel & Spa

More Info: 6823 2342

from S$243
  • Superior Room, 2 Double Beds, Jetted Tub
  • Superior Room, 1 King Bed, Jetted Tub
  • Luxury Room, 1 King Bed, Jetted Tub
  • Junior Suite, 1 King Bed, Jetted Tub

What’s around Sofitel Queenstown Hotel & Spa

Landmarks

  • Heart of Queenstown
  • Lake Wakatipu - 3 min walk
  • Skyline Gondola - 6 min walk
  • Toi o Tahuna - 1 min walk
  • Fear Factory Queenstown - 2 min walk
  • Skycity Queenstown Casino - 2 min walk
  • Creative Queenstown Arts & Crafts Market - 3 min walk
  • CaddyShack City Mini Golf - 3 min walk

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

At a glance

Key facts

Hotel size

  • This hotel has 82 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Onsite valet parking (NZD 50 per day; includes in/out privileges)

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Free bicycles nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3003
  • Conference space size (meters) - 279
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2005
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

So SPA has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Left Bank Cafe/Bistro - This fine-dining restaurant specializes in international cuisine.

1789 Wine & Jazz Lounge - This tapas bar specializes in international cuisine. Open daily.

Recreation

On Site

  • Fitness facilities

Nearby

  • Free bicycles nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Sofitel Queenstown Hotel & Spa’s small print

Also known as

  • Hotel Sofitel Queenstown
  • Queenstown Sofitel
  • Sofitel Queenstown Hotel Spa
  • Sofitel Queenstown & Spa
  • Sofitel Queenstown Hotel & Spa Hotel
  • Sofitel Queenstown Hotel & Spa Queenstown
  • Sofitel Queenstown Hotel & Spa Hotel Queenstown
  • Queenstown Sofitel
  • Queenstown Sofitel Hotel
  • Sofitel Hotel Queenstown
  • Sofitel Queenstown
  • Sofitel Queenstown Hotel
  • Sofitel Queenstown Hotel And Spa
  • Sofitel Queenstown Hotel Queenstown
  • Sofitel Queenstown Hotel And Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: NZD 100.00 per night

Optional extras

Valet parking costs NZD 50 per day with in/out privileges

Rollaway beds are available for NZD 95.0 per night

Cooked-to-order breakfast is offered for an extra charge of NZD 42 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sofitel Queenstown Hotel & Spa

  • Does Sofitel Queenstown Hotel & Spa offer free cancellation for a full refund?
    Yes, Sofitel Queenstown Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sofitel Queenstown Hotel & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sofitel Queenstown Hotel & Spa?
    Yes. Valet parking costs NZD 50 per day.
  • Are pets allowed at Sofitel Queenstown Hotel & Spa?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Sofitel Queenstown Hotel & Spa?
    You can check in starting at 2 PM. Check-out time is 11 AM. Contactless check-out is available.
  • Are there restaurants at or near Sofitel Queenstown Hotel & Spa?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Winnies Gourmet Pizza bar (3-min walk), Captains Restaurant (4-min walk), and Pub on the Wharf (4-min walk).
  • Is there an onsite casino at Sofitel Queenstown Hotel & Spa?
    No, this hotel doesn't have a casino, but Skycity Queenstown Casino (2-min walk) and SKYCITY Wharf Casino (4-min walk) are both nearby.
  • What is there to do at Sofitel Queenstown Hotel & Spa and nearby?
    Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and spa services.

Recent reviews

Superb 9.2 From 140 reviews

Exceptional 10.0
Location is great, it is right in the city center. Rooms are big and the bed is so comfortable.
Julia, sg4 night trip with friends
Exceptional 10.0
Location was great. Easy access to attractions, Esplanade, shops and eateries.
sg1 night family trip
Exceptional 10.0
Great Location & Luxurious Experience
I had an amazing 2 nights at Sofitel. I was here with my fiancé to celebrate our engagement. Didn't get to check my email prior before reaching Queenstown. I was surprised when I enter the room to find a bottle of sparkling arranged for by Josef Caron (Guest Relations Executive). The hotel is centrally located. Our room was nicely furnished and overlooking the city. They even have a deep jacuzzi tub for you to soak and enjoy and heated bathroom floor and the biggest plus point is that the room is very spacious. What amazed the both of us is the turndown service. Every evening when we returned to our room, our beds would be made up and a tray with cups and tea was left. On our last night we requested for a late check-out as our hot air balloon plans were rescheduled due to bad weather and was given an extension. I wish I can remember the name of the front desk ambassador who assisted me with my request because the next day when I checked out she even asked me how was my hot air balloon experience. Really very dedicated service. I honestly cannot think of one negative. I will definitely recommend Sofitel! The perfect place to celebrate your anniversary or special occasion. Even if you are not celebrating anything, you will definitely not regret staying with Sofitel!
Ethan, sg2 night trip
Exceptional 10.0
Great Beds
My wife was particularly pleased with the bed, otherwise everything else was as you would expect from a quality hotel. Unfortunately couldn't get a room with a lake view.
Grant, nz1 night trip
Exceptional 10.0
Great Hotel. very central. Top quality service from all the staff.
Martin, nz3 night trip
Very good 8.0
The staff & service were amazing, we had a king room but it was 2 single beds pushed together which has been fine before. But there was something on top of the mattress & it came to a peak in the middle of the bed. We should have asked to change rooms but had unpacked and couldn’t be bothered in the end
Karen, au4 night romance trip
Very good 8.0
Breakfast is amazing staff are super warm and friendly, food with high standard
au4 night family trip
Exceptional 10.0
Fantastic Hotel. Will definitely be staying here again and highly recommend this Hotel to everyone. Amazing service by the Staff.
DrRopata, au3 night romance trip
Exceptional 10.0
We had a King Suite. Perfect for our 4 night stay. Lots of seating options
Barry, nz4 night trip
Exceptional 10.0
This is a wonderful hotel, a truely luxurious stay. I highly recommend the Sofitel Queenstown.
Natarsha, au3 night family trip

Sofitel Queenstown Hotel & Spa