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Grand Burstin Hotel Folkestone

Photo gallery for Grand Burstin Hotel Folkestone

Exterior
Indoor pool
Premier Double Room with Sea View | Iron/ironing board
Banquet hall
Reception

Overview of Grand Burstin Hotel Folkestone

Grand Burstin Hotel Folkestone

3.0 star property
3-star hotel in Folkestone with indoor pool and bar/lounge
6.2 out of 10 Good
6.2/10 Good

1,186 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Gym
Map
The Harbour, Folkestone, England, CT20 1TX
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Nightclub
  • Breakfast available
  • Fitness centre
  • Sauna
  • Self parking
  • Coffee shop/cafe
  • 24-hour front desk
  • Arcade/games room
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
  • Arcade/games room

Room options

About this area

What's nearby

  • Dover Western Docks Cruise Terminal - 11 min drive
  • Dover Castle - 14 min drive
  • White Cliffs of Dover - 15 min drive
  • Dover Eastern Docks Ferry Terminal - 18 min drive
  • Port Lympne Wild Animal Park and Gardens - 13 min drive

Getting around

  • Gatwick Airport (LGW) - 75 min drive
  • Folkestone West Station - 6 min drive
  • Folkestone Harbour Station - 7 min walk
  • Folkestone Central Station - 18 min walk

Restaurants

  • Folklore - 3 min walk
  • The Mariner - 4 min walk
  • The Harbour Inn - 2 min walk
  • The Ship Inn - 4 min walk
  • The Pilot - 5 min walk
Map

About this property

Grand Burstin Hotel Folkestone

A great choice for a stay in Folkestone, Grand Burstin Hotel Folkestone features a nightclub. Guests can take a dip in the indoor pool or grab a bite to eat at Harbour Restaurant, which is one of 2 restaurants and serves breakfast, lunch and dinner. Other features include a bar/lounge, a fitness centre and a sauna. Fellow travellers say good things about the helpful staff and bar.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 550 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas

Parking

  • On-site self-parking (GBP 5 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–9:00 AM on weekdays and 7:00 AM–9:00 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

What to do

  • Pool table
  • Beach nearby
  • Golfing nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scuba-diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Nightclub
  • Sauna
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Assistive listening devices available

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries

More

  • Daily housekeeping

Special features

Dining

Harbour Restaurant – This buffet restaurant serves breakfast, lunch and dinner.
Victorian Restaurant – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 12 to 15.00 for adults and GBP 6 to 10.00 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)

Parking

  • Self-parking costs GBP 5 per day

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for GBP 4.00 per person, per day
  • Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and health club with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Frequently asked questions

Does Grand Burstin Hotel Folkestone offer free cancellation for a full refund?
Yes, Grand Burstin Hotel Folkestone does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Burstin Hotel Folkestone?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Burstin Hotel Folkestone?
Yes, there's an indoor pool.
Are pets allowed at Grand Burstin Hotel Folkestone?
Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of GBP 10.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Grand Burstin Hotel Folkestone?
Yes. Self-parking costs GBP 5 per day.
What are the check-in and check-out times at Grand Burstin Hotel Folkestone?
You can check in from 4:00 PM - anytime. Check-out time is 10 AM.
What is there to do at Grand Burstin Hotel Folkestone and nearby?
Have fun with activities such as mountain biking, sailing and scuba-diving, and practise your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a nightclub and a sauna. Grand Burstin Hotel Folkestone also has a fitness centre and an arcade.
Are there restaurants at or near Grand Burstin Hotel Folkestone?
Yes, there are 2 on-site restaurants.
What's the area around Grand Burstin Hotel Folkestone like?
Grand Burstin Hotel Folkestone is a short 7-minute walk from Folkestone Harbour Station and 6 minutes' walk from Folkestone Beach. Travellers say that this hotel is in a good location.

Reviews

6.2

Good

6.1/10

Cleanliness

6.7/10

Staff & service

6.0/10

Amenities

5.3/10

Property conditions & facilities

5.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Wing Sun, 1-night trip
Verified Hotels.com guest review

6/10 Good

Great location. Shame about the hotel.
Most of the dpuble glazed windows had failed and were dirty and covered with seagull poo. There was no parking at all, so we had to park over the road in an overnight council parking site. Not vegan friendly diners, but okay for breakfast, with restaurants manager being very helpful. Air of neglect throughout the whole building, which was a shame for such a prestigious position.
Mr, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shane, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not so good, bedding and towels clean but everything else not. Basic, rowdy, chaotic. Not sure what was happening but quite a heavy police presence- makes you a little nervous. Pleased we were only there for one night. Wouldn’t recommend.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Solo traveller
I have stayed at The Grand Burstin on a number of occasions but this was the first time on my own. The first room i was given was in the basement part on the other side of the hotel which made me feel quite isolated especially as i was on my own. I went to reception and explained this, they were very helpful and moved me to the main hotel with no hesitation or trouble. Yes the hotel is dated but i have always had a good experience when staying there.
Andrea, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

JOHN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Folkstone short stay
The location is perfect and you have everything you need a short distance away plus amazing views. We had a sea view room which was good, bed was uncomfortable and breakfast wasnt really that nice but for the cheap prices for the room you cant complain really. Bar prices was quite expensive and found at night the same round of drinks seem to increase with price each time. Other than that had a good holiday. Would stay at the hotel again i would just maybe eat at the harbour or have drinks locally.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Very busy, friendly staff and a good breakfast. My room was, unfortunately, semi basement with a container on the ground floor so next to no natural light. The space outside the window was full of rubbish and home to rats, so I wars unable to have the windows open.
3-night trip
Verified Hotels.com guest review

6/10 Good

Best location in Folkestone
I have very mixed feeling about my stay in the Grand Burstin. In the first instance it was overall a pleasant stay. It s not a hotel that I would normally stay in but if you are considering staying in Folkestone then I would say it should be the first option. I was given a room in the Victorian building with the back to the card park and facing the cliffs. So no a sea view. But this was ok apart from the seagulls which seem to sleep on the ledges of the hotels. Regarding the room, it was to a higher standard than I expected. However there was only a single pillow and the mattress wasn't secured so that it kept slipping leaving a gap with the headboard allowing the pillow to fall. I didn't have a relaxing sleep.This was a dissappointment for me. The strangest thing I encountered was the number of dogs in the hotel. I didn't expect this. But on three occasions three dogs were aggressive to smaller dogs and tried to attack them. You only get access to the room after 4pm but it is possible to check in from 11am onwards. However the hotel isn't really geared up to storing luggage for the day. The impression you get is that they would prefer not to do this. But they are missing an opportunity to provide a chargeable service for storing luggage. The hotel has an ideal location for this. Finally the reception desk was constantly busy with a queue so it was not approachable.I can't say if they were helpful with my enquiry as I didn't get a chance to ask.
kieran, 1-night trip
Verified Hotels.com guest review

6/10 Good

Needs some attention and better security
The food in the Victorian restaurant was delicious and if there was nothing there you liked you could ask for something specific, for instance nuggets and chips for a child. The room was reasonably clean although the furniture was tatty and the sheet didn’t fit the bed, so wasn’t tucked under the mattress. I lost count of how many times the lifts broke down, even resulting in people getting stuck in them and the fire brigade being called. Some of this may have been because people took no notice of the signs limiting them to carrying 5 guests at a time. In the ballroom, the entertainment was good but there was no security or staff during the final act on Sunday (Just Ash), so when a drunk guest got out of hand there was no one to help Ash to get rid of the man causing a problem and interfering with the show by taking the mic off Ash and harassing his wife, who was in the audience. I hope he put in a complaint about this.
2-night trip
Verified Hotels.com guest review