2/10 Poor
26 September 2023
Where is the love
Pros:
1. The hotel boasts an excellent location.
2. Beds are comfortable.
3. Most of the staff are courteous and helpful.
Cons:
Considering the hotel claims to be a 4-star establishment and charges over $450 USD per night, the following drawbacks were quite surprising:
1. The room appears hastily done, almost as if the renovations were rushed in a matter of minutes. Evidence of this includes layering a new carpet over an old one and leaving holes from previous screws and visible screws scattered around.
2. The light switches in the room are non-functional.
3. The "BYO" (Bring Your Own) policy is baffling: While they provide a coffee machine, there's no coffee. And if you're fortunate, you might find two wrapped plastic glasses for the duration of your stay. Oh.. and no tissues
4. The lobby might look inviting, but don't expect any doorman assistance. And if it's raining, you can ask for an umbrella, but only if you guarantee its return – presumably because of cost-saving measures.
5. Signs of cutting corners are everywhere: The previous "Renaissance" logos have been shoddily covered with stickers, and they haven't even bothered to conceal the wires from the old TV sets.
6. They knocked on your door at 9am on a Sunday to ask when you are going to get out…
In conclusion, while I'm not usually one to leave negative reviews, the lack of attention to detail and care at this hotel was strikingly evident. It seems more like a missed opportunity than an establishment tha
Antoine
Antoine, 3-night trip
Verified Hotels.com guest review
