exceptional accommodations and comfort, the NYE fixed menu and the restaurant was not up to expectations, pre-paid NYE party, and nobody at the front desk, restaurant or upstairs by the Haven, knew where to get the bracelets to be let in into the party we have already paid for. the security at the party entrance let us in after I told him to call somebody to figure it out. made a reservation for the restaurant and had to wait to be seated more than 30 minutes. besides the restaurant and NYE party hiccups, most hotel staff is friendly, and professional, and again the accommodations are excellent.