Crystal Palace Hotel

Photo gallery for Crystal Palace Hotel

Primary image
Executive Queen | Minibar, in-room safe, desk, blackout drapes
Standard Queen | Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Standard Queen | Minibar, in-room safe, desk, blackout drapes

Overview of Crystal Palace Hotel

Crystal Palace Hotel

4.0 star property
4-star Bucharest hotel with restaurant, connected to a shopping center

8.4/10 Very good

102 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Bathtub
18-20 Alexandru Serbanescu, 1st District, Bucharest, 014292
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Room service
  • 24-hour business center
  • Business center
  • Airport shuttle
  • Train station pick-up service
  • Limo/town car service
For families
  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Sector 1
  • Palace of the Parliament - 21 min drive

Getting around

  • Henri Coanda Intl. Airport (OTP) - 15 min drive
  • Polizu - 7 min drive
  • Gara de Nord - 15 min drive
  • Bucharest Baneasa Station - 28 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

About this property

Crystal Palace Hotel

4-star hotel in the heart of Sector 1
A roundtrip airport shuttle, a grocery/convenience store, and a terrace are just a few of the amenities provided at Crystal Palace Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage.Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Free self parking and extended parking
  • Buffet breakfast (surcharge), limo/town car service, and a front desk safe
  • Meeting rooms, free newspapers, and express check-out
  • Guest reviews say good things about the breakfast, overall value, and helpful staff
Room features
All guestrooms at Crystal Palace Hotel include perks such as air conditioning and bathrobes, as well as amenities like free WiFi and safes. Guests reviews speak well of the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks


English, French, German, Hungarian, Italian, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 74 rooms
  • Arranged over 5 floors


  • Check-in time from noon - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby


  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Grocery/convenience store

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (538 square feet)


  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas


  • 1 building/tower
  • Built in 2003
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • Sauna
  • Steam room


  • Elevator
  • Wheelchair-accessible parking


  • English
  • French
  • German
  • Hungarian
  • Italian
  • Romanian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of RON 50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of RON 115 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Crystal Palace Bucharest
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel Bucharest

Frequently asked questions

Does Crystal Palace Hotel offer free cancellation for a full refund?
Yes, Crystal Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crystal Palace Hotel?
As of 29 September 2022, prices found for a 1-night stay for 2 adults at Crystal Palace Hotel on 30 September 2022 start from S$146, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crystal Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crystal Palace Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Crystal Palace Hotel?
Yes, there's free self and extended parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by Crystal Palace Hotel?
Yes, an airport shuttle is available. The charge is RON 115 per vehicle one way.
What are the check-in and check-out times at Crystal Palace Hotel?
You can check in from noon - anytime. Check-out time is noon. Express check-out is available.
Is there an onsite casino at Crystal Palace Hotel?
No, this hotel doesn't have a casino, but Casino Partouche - Athenee Palace Hilton (7-min drive) and Casino at JW Marriott Bucharest Grand Hotel (20-min drive) are both nearby.
What is there to do at Crystal Palace Hotel and nearby?
Crystal Palace Hotel has a sauna and a steam room.
Are there restaurants at or near Crystal Palace Hotel?
Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Trattoria Pippo's (9-min walk), Costadoro Coffee Lab (11-min walk), and Taksim (11-min walk).
What's the area around Crystal Palace Hotel like?
Crystal Palace Hotel is in Sector 1, a short 10-minute walk from Promenada.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



6/10 Good

Decent location
1-night business trip
Verified guest review

10/10 Exceptional

Alessandro, 1-night trip
Verified Expedia guest review

8/10 Very good

Location was great, staff and services were very nice.
4-night business trip
Verified Expedia guest review

10/10 Exceptional

As ever, great service and cleanness. Great attention to the customer
Paolo, 2-night business trip
Verified guest review

8/10 Very good

Good place to stay
The hotel is very nice. Pleasant place. I really enjoyed the breakfast. You can choose whatever you like from the menu and even if it is not. The manager has been very kind and professional and very customer focused.
Paolo, 1-night business trip
Verified guest review

8/10 Very good

good choice
Met my initial expectations from a Business hotel.
Menachem, 2-night business trip
Verified guest review

8/10 Very good

Nice hotel in a good location for business
The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great: 1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns 2/ Breakfast was limited in relation to options of cold food.
3-night business trip
Verified guest review

10/10 Exceptional

Recommend 100% is you have business in Aurel Vlaic
Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.
Andrei Alexandru, 2-night business trip
Verified guest review

6/10 Good

Hotel is ok for position but has to improve rooms
Hotel has good position for offices around, but we had a hard time booking the rooms because the prices spiked up a month before, although after some days they went dramatically down and hotel refused to reimburse the difference or apply benefits. The breakfast was excellent, although with little variety, and I have to say that service was really at top, with reception and waiters at complete disposal. When arrived I found the heating broken, the day after I was sent a reparation, which did not fix the issue completely, but temperatures overall were still ok. The rooms are a bit tired, bed are definitely not comfortable and sheets are really messy, it is impossible to sleep well in all these folds and covers which are none of the right size. For the price you can find something better around or in the center.
3-night business trip
Verified guest review

10/10 Exceptional

Good for business
Helpful fast service. The breakfast staff was also very efficient and attentive. The room was of good standard and well equipped. Would go again. Perhaps a bit far out of out.
Virginie, 1-night business trip
Verified guest review