Best Western Brook Hotel Norwich

Photo gallery for Best Western Brook Hotel Norwich

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Desk, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Overview of Best Western Brook Hotel Norwich

Best Western Brook Hotel Norwich

3.0 star property
Suburban hotel with restaurant, near University of East Anglia

7.4/10 Good

798 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Bathtub
  • Connecting rooms available
  • Laundry facilities
  • 24/7 front desk
Map
2 Barnard Road, Norwich, England, NR5 9JB
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Wedding services
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Bowthorpe
  • University of East Anglia - 10 min drive

Getting around

  • Norwich (NWI-Norwich Intl.) - 14 min drive
  • Spooner Row Station - 15 min drive
  • Attleborough Station - 19 min drive
  • Norwich Station - 19 min drive

About this property

Best Western Brook Hotel Norwich

3-star hotel in the heart of Bowthorpe
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Best Western Brook Hotel Norwich. Be sure to enjoy a meal at Brook Restaurant, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), wedding services, and meeting rooms
  • A 24-hour front desk, newspapers in the lobby, and luggage storage
  • Guest reviews say good things about the overall value, convenient parking, and helpful staff
Room features
All guestrooms at Best Western Brook Hotel Norwich offer amenities such as free WiFi. Guests reviews give good marks for the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 81 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Brook Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Brook Bar - This bar specializes in international cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 10.95 per person (approximately)

Renovations and closures

This property is closed from September 28 2022 to September 14 2024 (dates subject to change).

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is Best Western Brook Hotel Norwich currently open?
This property is closed from September 28 2022 to September 14 2024 (dates subject to change).
Does Best Western Brook Hotel Norwich offer free cancellation for a full refund?
Yes, Best Western Brook Hotel Norwich does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Best Western Brook Hotel Norwich?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Brook Hotel Norwich?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Brook Hotel Norwich?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Brook Hotel Norwich?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Best Western Brook Hotel Norwich and nearby?
Best Western Brook Hotel Norwich has a picnic area and a garden.
Are there restaurants at or near Best Western Brook Hotel Norwich?
Yes, Brook Restaurant offers international cuisine. Nearby restaurants include The Kings Head (2.1 mi), Costa (2.1 mi), and The Copper Beech (2.1 mi).

Overall score and ratings

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.9/10

Property conditions & facilities

7.1/10

Eco-friendliness

4/10 Fair

Daniel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roger, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Steve, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

2-night business trip
Verified Hotels.com guest review

8/10 Very good

Elaine, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Lisa, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Hannah, 1-night trip
Verified Hotels.com guest review