Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

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On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

4.5 star property
Adults-only beachfront property with spa, near Quinta Avenida

8.6/10 Fabulous

1,004 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is S$444
Price available on 16/10/2022
Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 2 spa tubs
  • Outdoor tennis court
  • Fitness center
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Swim-up bar
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Private bathroom
  • Private spa tub
  • Separate bathtub and shower
  • Separate sitting area
  • Television

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Playacar Golf Club - 11 min drive
  • Grand Coral Golf Riviera Maya - 12 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 18 min drive
  • Ferry to Cozumel - 21 min drive
  • Maroma Beach - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

4.5-star luxury property revitalized in 2019 and located in the heart of Downtown Playa del Carmen
Located close to Playa del Carmen Main Beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly provides a free breakfast buffet, 3 poolside bars, and a swim-up bar. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a body treatment, a Swedish massage, and a body wrap at Innan, the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature Fusion cuisine and garden views. Yoga classes and aerobics classes are offered at the gym; Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly also has concerts and live shows, a terrace, and shopping on site. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • Swimming pool with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, 3 outdoor pools, and wedding services
  • A TV in the lobby, games, and concierge services
  • Guest reviews say great things about the central location
Room features
All 524 rooms boast comforts such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews speak positively of the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Pillowtop mattresses, sofa beds, and free rollaway/extra beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 55-inch LED TVs with satellite channels
  • Wardrobes/closets, balconies, and separate sitting areas

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 524 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Concerts/live shows
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Coworking spaces
  • Conference space (6781 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 3 outdoor pools
  • Full-service spa
  • 2 spa tubs
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Grab bar in shower
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Double sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free rollaway/extra bed

What to enjoy

  • Private indoor spa tub
  • In-room massage
  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Dining

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive
Hilton Playa del Carmen an All Inclusive Adult Resort

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly offer free cancellation for a full refund?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
As of 1 October 2022, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly on 16 October 2022 start from S$444, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Yes, there are 3 outdoor pools.
Are pets allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
You can check in from 3 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly also has 3 poolside bars, 5 bars, and a Turkish bath, as well as private indoor hot tubs and a garden.
Are there restaurants at or near Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Yes, there are 7 onsite restaurants, featuring alfresco dining, Fusion cuisine, and garden views. Nearby restaurants include Pelicanos (3-min walk), Bella Italia Pizzeria (3-min walk), and El Jardin (4-min walk).
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly like?
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly is located on the waterfront in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Main Beach. Travelers say the local area is good for shopping and very central.

Overall score and ratings

8.6

Fabulous

9.4/10

Cleanliness

9.3/10

Staff & service

8.5/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Jaci, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leonte, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brad, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

loved the location right on 5th ave, loved the beach, no algae, loved the everything, our new go to place in Playa, trust me, this is THE place to go in Playa
john, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aalok, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Raveen, 4-night trip
Verified Hotels.com guest review

6/10 Good

Susan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Stay
Great stay! Amazing food and service. The pool was excellent and had good entertainment.
Andrea, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Nicolas, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexander, 7-night trip
Verified Hotels.com guest review