10/10 Exceptional
7 August 2023
Janet
Janet, 3-night family trip
Verified Hotels.com guest review
Hotel Arenal Lodge
Mountain hotel with spa, near Arenal Volcano National Park
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Hotel Arenal Lodge
Photo gallery for Hotel Arenal Lodge
Overview of Hotel Arenal Lodge
8.4
Very good
Property highlights
- Pool
- Free breakfast
- Pet-friendly
- Free parking
- Spa
- Free WiFi
200 Meters NW of the dam of Arenal Lake, Fortuna de San Carlos, La Fortuna, Alajuela, 21007
Main amenities
- Daily housekeeping
- Restaurants and bar/lounge
- Full-service spa
- Outdoor pool and 2 spa tubs
- Fitness centre
- Steam room
- Room service
- Massage/treatment rooms
- Childcare
- Airport shuttle
- Terrace
- Garden
For families
- Children stay free
- Supervised childcare (surcharge)
- Playground on site
- Private bathroom
- Television
- Garden
Room options
View all photos for Junior Suite (1 Bed)
Junior Suite (1 Bed)
View all photos for Standard Room, Kitchenette
Standard Room, Kitchenette
View all photos for Chalet (1 King Bed)
Chalet (1 King Bed)
View all photos for Master Suite
Master Suite
View all photos for Apartment (1 Planta Baja)
Apartment (1 Planta Baja)
View all photos for Honeymoon Room
Honeymoon Room
View all photos for Junior Suite (2 Beds)
Junior Suite (2 Beds)
View all photos for Family Suite (Standard)
Family Suite (Standard)
View all photos for Apartment (Planta Alta)
Apartment (Planta Alta)
View all photos for Chalet (2 Queen Beds)
Chalet (2 Queen Beds)
About this area
What's nearby
- In a national park
- Arenal Volcano National Park - 13 min walk
- Lake Arenal - 1 min drive
- Tabacon Hot Springs - 8 min drive
- Arenal Volcano - 11 min drive
- Baldi Hot Springs - 15 min drive
- La Fortuna Waterfall - 25 min drive
Getting around
Restaurants
- Restaurante El Novillo del Arenal - 9 min drive
- Cascajo's Restaurant - 6 min drive
- Rancho Mirador Los Peñas - 9 min drive
- Ephemeral Table - 8 min drive
- Rancho el Mirador - 8 min drive
About this property
Hotel Arenal Lodge
Languages
English, Spanish
Sustainability
Sustainability practices
100% renewable energy
Energy-saving switches
Housekeeping on request
Change of bedsheets on request
Change of towels on request
This information is provided by our partners.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.
At a glance
Hotel size
- 50 rooms
- Arranged over 1 level
Arriving/Leaving
- Check-in time from 2:00 PM until 8:00 PM
- Minimum check-in age – 18
- Check-out time is 11:30 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
- The front desk is open daily from 6 AM - 10 PM
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
- No cots (infant beds)
- Supervised childcare*
Pets
- Pets allowed (dogs and cats only, 2 total, up to 44 lb per pet)*
- Specific rooms only*
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi in rooms
Parking
- Free on-site self-parking
- Wheelchair-accessible parking on site
- Free off-site parking nearby
Transfers
- Airport shuttle on request (available 24 hours a day)*
Other information
- Smoke-free property
Property amenities
Food and drink
- Free local cuisine breakfast each morning 6:30 AM–10 AM
- Restaurant
- Bar/lounge
- Room service
- Water dispenser
Travelling with children
- Children stay for free (see details)
- Playground
- Supervised childcare (surcharge)
- Children's menu
What to do
- Ecotours
- Hiking/biking trails
- Pool table
- Boat tours nearby
- Hot springs nearby
Working away
- Computer station
Services
- Front desk (limited hours)
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Pool loungers
- Pool umbrellas
Facilities
- 3 buildings/towers
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- Fireplace in reception
- Fitness centre
- An outdoor pool
- Arcade/games room
- Full-service spa
- 2 hot tubs
- Massage/treatment rooms
- Steam room
- At least 80% of food locally sourced
- At least 80% organic food
- Vegan dining options
- Vegetarian dining options
- Humane treatment of captive wild animals
- Locally owned and organised tours and activities
- At least 10% of profits reinvested in community and sustainability
- Local culture and ecosystem education
- 100% renewable energy
- At least 80% of lighting from LEDs
- Comprehensive food waste policy
- Comprehensive recycling policy
- Water dispenser
- Reusable cups only
- Reusable tableware only
Accessibility
- Wheelchair-accessible
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible parking
Room amenities
Be entertained
- 24-inch TV
- Satellite TV channels
Home comfort
- Ceiling fan
- Coffee/tea maker
- Iron/ironing board (on request)
Sleep well
- Bed sheets provided
Freshen up
- Private bathroom
- Shower only
- Eco-friendly toiletries
- Hairdryer
- Towels
Stay connected
- Free WiFi
- Free local calls
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
- LED light bulbs
- Water-efficient showers only
- Water-efficient toilets only
Special features
Spa
The on-site spa has massage/treatment rooms. Services include facials, body scrubs and body treatments.
Dining
La Fortuna – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Optional extras
- Airport shuttle service is offered for an extra charge of USD 180 per vehicle (one way)
Children & extra beds
- Supervised childcare is available for an extra charge
Pets
- Pets are allowed for an extra charge of USD 25 per pet, per day
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Arenal Lodge
Hotel Hotel Arenal Lodge La Fortuna
Hotel Arenal Lodge La Fortuna
Arenal La Fortuna
La Fortuna Hotel Arenal Lodge Hotel
Hotel Hotel Arenal Lodge
Arenal
Arenal Lodge La Fortuna
Hotel Arenal Lodge Hotel
Hotel Arenal Lodge La Fortuna
Hotel Arenal Lodge Hotel La Fortuna
Frequently asked questions
Reviews
8.4
Very good
8.4/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
7.8/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
17 July 2023
Buena atencion
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 July 2023
Antony
Antony, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 July 2023
Theresa
Theresa, 2-night trip
Verified Hotels.com guest review