Hotel Alif Campo Pequeno - Lisbon

I had paid in advance for the room but when I arrived from the airport at 1am, the hotel receptionist insisted that I must paid again even though I showed evidence that I had already paid. Apparently despite the money being deducted from my account already in full they insisted this was ‘just a hold’. With little choice but to pay a second time as it was very late at night I did so with the promise that I would receive a full refund on check out. It took 10 working days for the first payment to be finally credited back to my account, most inconvenient and unnecessary.. surely this can’t be common practice but the hotel seemed to think this was ‘normal’. The receptionists were mostly rude and unhelpful’ and refused to actually listen to what I was saying, kept just repeating the same thing. By the time I finally got to my room an hour and a half later, the room was ok and the bed comfortable. All could have been avoided if the hotel just kept the first payment.

Reasonable priced hotel in a good location to two metro lines and the Campo Pequeno area . This hotel IS NOT downtown.

Front desk provided very good customer service, good location, clean, and comfortable hotel. Price is reasonable. Highly recommended

Nice little find for an unexpected overnight stay, and very affordable. Rooms have been recently renovated, although no tea or coffee, or water. Bed was comfortable and air conditioning was amazing. Bathroom was nice, but because the tiles and grout are dark I can see it may deteriorate in the coming nonths as there is no ventilation. Not many food options around, and bar was closed for renovations during my stay. Staff were pleasant, check in quick.

A year ago we stayed at this hotel and we were very please with the place and the staff and service. This time around was the total opposite, the staff at the front desk was very rude, the bed seemed like it hadn't been cleaned in a while as well as the floor and the shower ceiling was falling apart. We'll definitely be looking for another hotel in our next visit to Lisbon.