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Novotel Hamburg City Alster

Photo gallery for Novotel Hamburg City Alster

Exterior
In-room safe, laptop workspace, blackout curtains, soundproofing
In-room safe, laptop workspace, blackout curtains, soundproofing
Standard Twin Room, 2 Single Beds | In-room safe, laptop workspace, blackout curtains, soundproofing
Standard Double Room, 1 Double Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, soundproofing

Overview of Novotel Hamburg City Alster

UNESCO Sustainable Travel Pledge

Novotel Hamburg City Alster

4.0 star property
4-star hotel with spa, near Miniatur Wunderland

8.6/10 Fabulous

994 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
  • Bar
Map
Luebecker Str. 3, Hamburg, HH, 22087

Room options

About this area

What's nearby

  • In Hamburg-Nord
  • Miniatur Wunderland - 40 min walk
  • Hamburg City Hall - 10 min drive
  • Elbe Philharmonic Hall - 12 min drive
  • Reeperbahn - 12 min drive
  • St. Pauli Piers - 13 min drive
  • Fish Market - 21 min drive
  • Hagenbeck Zoo - 23 min drive
  • Volksparkstadion - 23 min drive

Getting around

  • Hamburg Airport (HAM) - 24 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • Mit Herz & Zucker - 6 min walk
  • Alstercafe - 6 min walk
  • Pho Duc - 6 min walk
  • Schweinske Hohenfelde - 6 min walk
  • Café Türkis - 8 min walk

About this property

Novotel Hamburg City Alster

Novotel Hamburg City Alster puts you 2.1 mi (3.3 km) from Miniatur Wunderland and 2.5 mi (4 km) from Elbe Philharmonic Hall. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Other highlights at this upmarket hotel include a bar/lounge, a fitness centre and a sauna. Fellow travellers like that it's only a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes away and Lohmuhlenstrasse U-Bahn is 5 minutes.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 210 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered on-site self-parking (EUR 24 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's games
  • Toys

What to do

  • Bike rentals nearby
  • Sailing nearby

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower

Languages

  • English
  • German

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 24 for adults and EUR 5 for children (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per night

Parking

  • Covered self-parking costs EUR 24 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

A shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

Also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?
Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Hamburg City Alster?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on 23 December 2022 start from S$110, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Hamburg City Alster?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Are pets allowed at Novotel Hamburg City Alster?
Yes, cats and dogs are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel Hamburg City Alster?
Yes. Self-parking costs EUR 24 per day.
What are the check-in and check-out times at Novotel Hamburg City Alster?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Novotel Hamburg City Alster?
No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) and Casino Reeperbahn (7-min drive) are both nearby.
What is there to do at Novotel Hamburg City Alster and nearby?
Have fun with nearby activities such as cycling and sailing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room.
Are there restaurants at or near Novotel Hamburg City Alster?
Yes, there's an on-site restaurant. Nearby restaurants include Mit Herz & Zucker (6-min walk), Alstercafe (6-min walk) and Pho Duc (6-min walk).
What's the area around Novotel Hamburg City Alster like?
Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse. The local area is considered quiet, as well as being good for public transport.

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

NATIQ, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Great experience
Excellent property and nice location
Piyush, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Regretfully there was no restaurant - only a snack bar - in the hotel, whereas the information on Google Maps said there should be one. If that had been the case I would have given this hotel the maximum rating.
Ake, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

SHAHRAM, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Overall good hotel
Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.
Joel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Duri, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The information you gey while you check in .staff where very helpfull
3-night family trip
Verified Ebookers guest review

10/10 Exceptional

Clarence, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Very nice breakfast. Front desk kept items i had left behind then lost them.
MohammedM, 1-night family trip
Verified Expedia guest review

8/10 Very good

non friendly welcome, price/quality is ok.
We arrived late at night and the man at reception spoke the bare minimum to us, no welcome, no explanation of wifi/breakfast - bluntly asked for my credit card for deposit/hold without saying how much it was (240euro!). The room was a decent size, beds were very soft, almost too much so, there was a big silverfish bug in our bath when we arrived. Location of the hotel was quite nice, there is a metro entrance outside. Free wifi is limited - then you need to pay for additional data. I think the price/quality was ok.
Lindsay, 3-night trip with friends
Verified Hotels.com guest review