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Novotel Hamburg City Alster

4.0 star property
4-star hotel with spa, near Miniatur Wunderland

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Novotel Hamburg City Alster

Photo gallery for Novotel Hamburg City Alster

In-room safe, laptop workspace, blackout curtains, soundproofing
Exterior
Restaurant
Reception
Shower, rainfall showerhead, free toiletries, hair dryer

Overview of Novotel Hamburg City Alster

8.6 out of 10 Fabulous
8.6/10 Fabulous

Property highlights

  • Spa
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Luebecker Str. 3, Hamburg, HH, 22087
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • 24-hour business centre
  • Business centre
  • 7 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Twin Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

About this area

What's nearby

  • In Hamburg-Nord
  • Miniatur Wunderland - 40 min walk
  • Hamburg City Hall - 4 min drive
  • Elbe Philharmonic Hall - 5 min drive
  • St. Michaelis Church - 6 min drive
  • St. Pauli Piers - 7 min drive
  • Reeperbahn - 7 min drive
  • Fish Market - 8 min drive
  • Hagenbeck Zoo - 12 min drive
  • Volksparkstadion - 14 min drive
  • Barclays Arena - 16 min drive

Getting around

  • Hamburg Airport (HAM) - 25 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • Mit Herz und Zucker - 5 min walk
  • La Serenissima - 8 min walk
  • Pars Restaurant Hamburg - 6 min walk
  • Rettungsbrot - 9 min walk
  • Pho Duc - 6 min walk
Map

About this property

Novotel Hamburg City Alster

Novotel Hamburg City Alster puts you 2.1 mi (3.3 km) from Miniatur Wunderland and 2.5 mi (4 km) from Elbe Philharmonic Hall. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. A bar/lounge, a fitness centre and a sauna are other highlights at this upmarket hotel. The property is only a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes and Lohmuhlenstrasse U-Bahn is 5 minutes.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 210 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered on-site self-parking (EUR 24 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's games
  • Toys

What to do

  • Bike rentals nearby
  • Sailing nearby

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 24 for adults and EUR 5 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per night

Parking

  • Covered self-parking costs EUR 24 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

A shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

Also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?
Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Hamburg City Alster?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Are pets allowed at Novotel Hamburg City Alster?
Yes, cats and dogs are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel Hamburg City Alster?
Yes. Self-parking costs EUR 24 per day.
What are the check-in and check-out times at Novotel Hamburg City Alster?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Novotel Hamburg City Alster?
No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) and Casino Reeperbahn (7-min drive) are both nearby.
What is there to do at Novotel Hamburg City Alster and nearby?
Have fun with nearby activities such as cycling and sailing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room.
Are there restaurants at or near Novotel Hamburg City Alster?
Yes, there's an on-site restaurant.
What's the area around Novotel Hamburg City Alster like?
Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Qunfan, 3-night trip
Verified Expedia guest review

6/10 Good

The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(
Xiaomei, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Modern and clean with excellent transport links directly in front of hotel.
Stuart, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Derek, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

NATIQ, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Great experience
Excellent property and nice location
Piyush, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Regretfully there was no restaurant - only a snack bar - in the hotel, whereas the information on Google Maps said there should be one. If that had been the case I would have given this hotel the maximum rating.
Ake, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

SHAHRAM, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Overall good hotel
Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.
Joel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Duri, 2-night business trip
Verified Hotels.com guest review