Berjaya Langkawi Resort

Charming staff and natural beauty at least partly make up for bad management and aging infrastructure. Food ranges from mediocre to pretty good, but service is positively random. As for the shuttle buses, again had great meaning, but seemed to come at adhoc times. However the New Years celebrations were fantastic, and again the staff went out of their way to make a memorable night.

PRO: Friendly staffs & there are Vegetarian options in each restaurant. CON: - AC leak, water dripped to our open luggage. Looks like it happens quite often as they have fixed an acrylic tray below the AC unit. - Mobility inside the resort complex is via shuttle but the management is not very good. Once we had to wait for more than 25 minutes to get a pick-up from our room (we waited on the side street, outside the room, called 3 times to check). Another time, inconsiderate guests were not Q-ing properly. Came last but got into the shuttle first, leaving us without enough seats. They are two young men and we are a family of four with one senior of 70 y.o. The management (i.e. the driver) can only call the next shuttle to come and get us. Other time we think: "Let's just walk" to avoid any disappointment so we ask for a map, the resort does not have a proper map with unit numbers (only have a rough picture without details). - Supplies during breakfast buffet often can't cope with the demand (we have to wait for bowls / glasses to be replenished). Quantity of the food is ok though. - We book dive package with the resort and we specifically ask for Vegetarian lunch. Guess what? Our lunch comes with a piece of Chicken in it! - @ Dayang Cafe: Ordered two meals, both came with missing ingredients. We told the waitress, she said she will report to the manager. But that's about it, no further action. - Cricket sound were very loud, not sure if they can do something about it.

The beach and swimming pool is nice . Food are bad and expensive

It was amazing. It was really a pleasant stay. Staff were all polite and english spoken. No problem expressing ourselves. The receptionist had multiple booths, for spa, sports, and etc. It is v convenient and near to many attractions such as cable car, oriental village, waterfall. It was really a great first time experience. There were photographers service available as well. The only downside is that it is a huge resort and you need buggy service in and out of your room.

love the pool bar, boathouse and family chalet layout. didn’t like the food at thai and chinese restaurant

It gives you a good experience of staying in a forest and yet next to the beach.

Good place for relaxing but food is not that good.

Nice location, very close to the cable car. Shuttle service works well. Most of the staff are friendly but sometimes a bit slowly. But it vacation and no time pressures are there

It was amazing!! Best Ever!!

Very poor experience .. The room was left unlocked by the house keeping for the entire day .. When I returned to my room, the lights / aircon were not working .. was in dark for couple of hours.. Hotel responsiveness was lacking all through out .. The room was not tidy .. I would highly recommend to look out for better options ( Ritz definitely) .. This was not worth the price I paid When I complained to the manager .. their was no seriousness and attempt to investigate further.. Very disappointed