Hyatt Ziva Riviera Cancun - All Inclusive

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On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
9 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Ziva Riviera Cancun - All Inclusive

Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Puerto Morelos beachfront property with 10 restaurants and free water park

8.4/10 Very good

90 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is S$410
Price available on 05/09/2022
Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • 7 bars/lounges
  • 9 outdoor pools
  • Free water park
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Spa tub
  • Waterslide
Feel at home
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Temperature checks
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Maroma Beach - 90 min drive
  • Ventura Park Cancun - 26 min drive
  • Delfines Beach - 32 min drive
  • El Rey Ruins - 34 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Cozumel Intl. Airport (CZM) - 26.9 miles/43.3 km

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

At Hyatt Ziva Riviera Cancun - All Inclusive, you can spend time at the beach getting a beach massage. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Asian cuisine, Miyako is one of 10 restaurants and 3 poolside bars. Other highlights at this luxurious property include 7 bars/lounges, a free kid's club, and a 24-hour fitness center.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

At a glance

Hotel size

  • 438 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Evening entertainment
  • Ecotours nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Ziplining nearby
  • Fishing nearby

Working away

  • Conference space (51000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Hair salon
  • Wedding services
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Terrace
  • 24-hour fitness center
  • 9 outdoor pools
  • Free water park
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar in shower
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Hyatt Ziva Riviera Cancun
Hyatt Ziva Riviera Cancun All Inclusive
Hyatt Ziva Riviera Cancun - All Inclusive Puerto Morelos
Hyatt Ziva Riviera Cancun - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

9.3/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Lambert, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Great all-inclusive
Overall very nice hotel. Family friendly. Many of the younger guests mentioned they booked the "wrong hyatt ziva"! Lol. Away from the hotel zone, it was perfect for our family. We disliked the only pool front lounging was cabanas for purchase. There's not a huge early morning rush to find lounge chairs but there is a hige chair to umbrella discrepancy! Lol. For an all-inclusive, the food was absolutely amazing! We are actually visiting tqo all-inclusives on thia trip and alreast miss the food after the firat day at the new hotel. The slides were good. Much better with an intertube. I suggest getting one before you come! The only real complaint is that the nightly show wasnt always geared towards being family friendly. And sometimes the restaurants and bars didnt open exactly when they told you they would. Overall great stay!
Yolanda, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

What a disappointing No beach vacation!
Upon checking in I was given an additional unexpected $1500. Charge for my children that were supposed to inc. Then the beach was horrible, the water is not accessible as there are so many sharp rocks that you need actual shoes to go in. Half of the restaurants were closed and there was disruptive construction going on all over the property. Also it is not really All-inclusive, there are many items that have a charge. This hotel is nothing compared to the Cancun location. A sad second best. Feeling terribly ripped off!
Construction vacation
So much for relaxing in the lounge area
Crista, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Robin, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing resort
The overall stay at the hotel was Amazing. We stayed in a oceanfront king suite and our view was Amazing. The staff were always happy and extremely friendly. We dined at the Japanese restaurant we had fried rice with shrimp, beef and chicken.Delicious. Wilburth was amazing and always ensured that my wine glass was full at all times. The sushi was great here also. We also Dined at the Italian restaurant food was great and our waitress Yeimel was very nice and friendly. On the beach it was nice to have a waiter come out and serve drinks while you relaxed Javier did just that he went above and beyond. Also don’t forget to stop at the taco restaurant on the beach. The food is Amazing and great views of the ocean. My husband and I also did a couples massage. Amazing! Sandra and Wendy exceeded our expectations that was phenomenal. Only con we had was the shower water was horrible after the first day. Yes I called someone they came to extremely fast but by the end of the day evening it was not working again.The pressure was Extremely low. Also none of the elevators didn’t seem to work after a certain time in the evening which was horrible after eating at the restaurants and spending lots of time at the bar. Besides those 2 things everything was Fabulous and I will definitely return to this resort in the future and recommend to friends and family.
Cherida, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing!!
Our stay at Hyatt Ziva Riviera was amazing!!! Service was excellent!! We booked an ocean view junior suite and had an amazing view to the beach!!
Raul, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great experience overall. Nice accommodation, nice rooms, very friendly staff, great for families and kids
Alejandro, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

David and Jenny, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great stay at the hyatt. The food and the service was great and they had activities for the kids. Some cons: for the single adults a night lounge or club is needed. We also had some trouble with the excursion agent in getting a refund due to our kids being sick and not being able to attend. Our last con is the road that leads to the hotel needs work. On our way there felt sketchy.
Monica, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joshua, 2-night trip
Verified Expedia guest review